Panda London Reviews

Name: Panda London
Rating: 4.84

4.8 Rating 10,869 Reviews

97 %

of reviewers recommend Panda London

4.8

Based on 10,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

Write Your review

Tell us how Panda London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Panda London 5 star review on 23rd November 2025

Panda London 5 star review on 28th June 2025

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t rate mattress topper as yet as only just received.The delivery service via DPD was extremely poor..No forewarning of delivery so unable to amend delivery date to suit me.As a consequence an attempted delivery was made when I was not at home ,a message was sent saying it would be re delivered the following day .2 Hours later a non descript photo was sent of my delivery on the ground somewhere telling me I had received delivery in person at home . I hadn’t as I was miles away !! On further enquiries via email to all parties..I was then informed it was delivered to a neighbour. Very confusing unclear and un helpful messages regarding delivery of an expensive item ..The item had been dumped on the steps of my house whilst I was away advertising the fact I was not at home . Whilst I’m aware that you are raising this with the delivery company.I cannot recommend this service”

Helpful Report

Hello there, Thank you for leaving your feedback! We are so very sorry to hear about your frustrating experience with the courier. Receiving unclear tracking information and having an expensive item left on your doorstep without proper notice is completely unacceptable. While we are glad that our team is currently investigating this directly with the courier, we know how stressful this situation was for you. We are actively passing your feedback on to our delivery operations team to ensure courier standards like this are strictly addressed. If you need any further assistance, we are always here to help. Sweet dreams, Panda London Team

“Only just received my bamboo mattress so far so good. Excellent service and delivery. Expecting to love my new mattress.”

Helpful Report

“So happy with this purchase! It's made a massive improvement to our sleep.”

Helpful Report

“Excellent product delivery and service”

Helpful Report

“Very comfortable!!!”

Helpful Report

“Pillows and mattress topper combined, equals the best night sleep ever”

Helpful Report

“Product well packaged, product is of a very high quality. Also like the 10 year guarantee, very happy with my purchase. Gemma”

Helpful Report

Hello Gemma, Thank you so much for taking the time to leave such a lovely review! We are delighted to hear that you are very happy with your purchase and that you appreciated the packaging and high quality of your item. It is great to know that our 10-year guarantee gives you that extra peace of mind as well. Sweet dreams, Panda London Team

“Ordered bamboo hybrid mattress topper which arrived next day by courier. Cannot comment yet on performance as only slept on it for 3 nights, but a definite improvement on just the mattress.”

Helpful Report

“Excellent, high quality, value for money products, delivered promptly.”

Helpful Report

“10/10 for quick delivery. Packaging 10/10. have not opened the item yet but i can predict 10/10”

Helpful Report

“I am really pleased with the Bamboo Mattress Topper.My wife and I feel it is very comfortable to sleep on and we are enjoying a relaxing good nights sleep.”

Helpful Report

“Lovely duvet delivered packaged well”

Helpful Report

“Next day delivery to my surprise. Easy to unfold from its wrapper. Best topper I’ve had. You can’t put a price on a good nights sleep. Would highly recommend.”

Helpful Report

“Only just unpacked the mattress topper but surprised at how thick it is! So far so good.”

Helpful Report

“I have previously bought a pandas topper for my caravan bed, it’s like sleeping at home. I needed another one for my home bed as it is,so comfortable.”

Helpful Report

“Had a bad back from a firm mattress, this topper finally gave me a wonderful long night sleep while keeping me cool. It’s amazing.”

Helpful Report

Hello there, Thank you so much for taking the time to share your review! We are absolutely delighted to hear that our topper softened your firm mattress and provided you with such great relief for your back. Knowing that you finally got a wonderful, long night's sleep while staying nice and cool is music to our ears. Sweet dreams, Panda London Team

“Topper looks great, feels nice but not slept on it yet, impressed with panda products i have already so I dont believe this will be a let down. Decent price too.”

Helpful Report

“Great service. Topper looks great. Looking forward to enjoying better sleep!”

Helpful Report

“Amazing product that fixed my sleep! Next day delivery was great as well! Would definetly recommend the mattes topper.”

Helpful Report

“Lovely mattress topper. I bought it from Littlewoods for my sister who is staying for a few weeks: it was on offer and I got free delivery - it came the next day. I can also spread the cost over 20 weeks. My sister said my spare bed has been transformed!”

Helpful Report

Panda London is rated 4.8 based on 10,869 reviews