Panda London Reviews

Name: Panda London
Rating: 4.84

4.8 Rating 10,859 Reviews

97 %

of reviewers recommend Panda London

4.8

Based on 10,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

Write Your review

Tell us how Panda London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Panda London 5 star review on 23rd November 2025

Panda London 5 star review on 28th June 2025

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our second panda mattress topper great mattress so very comfortable”

Helpful Report

“I’ve only just received my Panda mattress topper, so I can’t comment on how it sleeps yet, but my first impressions are very positive. It feels really well made, solid, and excellent quality straight out of the box. It expanded nicely, and the cover feels soft and premium. I’m looking forward to trying it tonight and hoping it provides the support and comfort I was looking for. So far, I’m very impressed with the build quality and would happily recommend it based on first impressions alone.”

Helpful Report

“The ordering process and speed of delivery was excellent. However, the box had not been packed and sealed properly. and it was delivered opened. See picture.”

Helpful Report

“Great mattress topper!”

Helpful Report

“It grows on you! Very comforting/able.”

Helpful Report

“Excellent Service delivery very quick. Topper great”

Helpful Report

Hello Elaine, Thank you so much for the fantastic review! We are delighted to hear that you experienced such quick delivery and that you are loving your new mattress topper. Thank you for choosing Panda, and we wish you many nights of wonderful rest! Sweet dreams, Panda London Team

“Great product and service”

Helpful Report

“Delivery within 1 day. Very good. Not tried it yet but hopefully it’s a great product”

Helpful Report

“Only just received my mattress topper, excellent service and delivery. I'm hoping it will be great.”

Helpful Report

“Excellent quality product, softened a new mattress whilst providing support. Highly recommend”

Helpful Report

“Can’t rate mattress topper as yet as only just received.The delivery service via DPD was extremely poor..No forewarning of delivery so unable to amend delivery date to suit me.As a consequence an attempted delivery was made when I was not at home ,a message was sent saying it would be re delivered the following day .2 Hours later a non descript photo was sent of my delivery on the ground somewhere telling me I had received delivery in person at home . I hadn’t as I was miles away !! On further enquiries via email to all parties..I was then informed it was delivered to a neighbour. Very confusing unclear and un helpful messages regarding delivery of an expensive item ..The item had been dumped on the steps of my house whilst I was away advertising the fact I was not at home . Whilst I’m aware that you are raising this with the delivery company.I cannot recommend this service”

Helpful Report

Hello there, Thank you for leaving your feedback! We are so very sorry to hear about your frustrating experience with the courier. Receiving unclear tracking information and having an expensive item left on your doorstep without proper notice is completely unacceptable. While we are glad that our team is currently investigating this directly with the courier, we know how stressful this situation was for you. We are actively passing your feedback on to our delivery operations team to ensure courier standards like this are strictly addressed. If you need any further assistance, we are always here to help. Sweet dreams, Panda London Team

“Only just received my bamboo mattress so far so good. Excellent service and delivery. Expecting to love my new mattress.”

Helpful Report

“So happy with this purchase! It's made a massive improvement to our sleep.”

Helpful Report

“Excellent product delivery and service”

Helpful Report

“Very comfortable!!!”

Helpful Report

“Pillows and mattress topper combined, equals the best night sleep ever”

Helpful Report

“Product well packaged, product is of a very high quality. Also like the 10 year guarantee, very happy with my purchase. Gemma”

Helpful Report

Hello Gemma, Thank you so much for taking the time to leave such a lovely review! We are delighted to hear that you are very happy with your purchase and that you appreciated the packaging and high quality of your item. It is great to know that our 10-year guarantee gives you that extra peace of mind as well. Sweet dreams, Panda London Team

“Ordered bamboo hybrid mattress topper which arrived next day by courier. Cannot comment yet on performance as only slept on it for 3 nights, but a definite improvement on just the mattress.”

Helpful Report

“Excellent, high quality, value for money products, delivered promptly.”

Helpful Report

“10/10 for quick delivery. Packaging 10/10. have not opened the item yet but i can predict 10/10”

Helpful Report

Panda London is rated 4.8 based on 10,859 reviews