Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 9,306 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 9,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 28th June 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“March 2021 I contacted Panda as the topper had many issues, a few to mention: the straps didn’t fit and had snapped, the topper didn’t fit. They promised me a replacement and informed me they had put a note beside my account to send me a king size one when they had redesigned it (which Jonathan said they were in the process of doing). Jonathan also asked I change my review that I had left them. Why would I change a review when Panda didn’t resolve this? I realise they were a fairly new company and I’d like nothing more than to give you 5* but sadly I can’t! 10 months on - no replacement and you are ignoring my emails. You may say you can’t find me on the system like other complaints on here and your reply saying that, but I can prove contact if any future potential purchaser is considering purchasing from you. I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.”

Helpful Report

Thank you for your feedback. Jonathan is in communication with you via e-mail about this at the moment. The Topper was not purchased from us but a different seller on Amazon so unfortunately we do not have control over the funds however we have said, as promised, that the Topper (with adjustable straps in the size requested) would be sent as soon as we receive it, as part of our guarantee. As mentioned in the e-mail that you have posted, the product was in development and no date had been fully finalised until the launch of it but we agreed, and we will send as promised. We were expecting it to be towards the end of the year however sadly there had been delays outside of our control. We are expecting this to be with us between Monday and Sunday next week however we wanted to be 100% certain of the date as this had been delayed previously. We have e-mailed you with these details and we can go from there with regards to next steps. Sweet Dreams, Panda Team.

“Give the bamboo bedding one star because can't give it any less. Ordered grey and antique pink sets and fitted sheets, and the pink was nearer bronze. The fitting for the king size quilt cover was at least 10cm too large and made the bed look very scruffy as nothing fitted. Would have returned everything if I'd known about the 30 day return policy, however we bought it in september and by the time we opened it we had passed the thirty day cut-off. It is also very cold when getting into bed in winter, could not let my wife near the review as she would have been far ruder about the product. Shame really as we are very satisfied with our 2 mattress toppers and pillows.”

Helpful Report

Thank you for your feedback Steve and we're sorry to hear this has been your experience with our Bamboo Bedding. The Duvet Cover shrinks by up to 5% so we have accounted for this during our design process to ensure it fits perfectly with the Duvet - we want to reassure you this will change after a few washes. If this does not, we are of course here for you to help with this. Although this is outside of our 30 Night Trial, we are going to reach out to you and have a conversation with you about your experience - something we truly value.

“The 30 night trial isn't without its hassles, seems to be a few hoops to go through to prove that I am not "100% satisfied". It's impossible to remove some stains at 40°C, the white sheets are just going to get worse and worse. The customer service team now say I have to use special detergent just for these sheets but still won't accept a return under the 30 night trial.”

Helpful Report

Hi Gareth and thank you for the review and for speaking with us on the phone. We request images for our Quality Assurance team and the return was not rejected as part of our 30 Night Trial - which we're very proud to offer across the majority of our products. With these photos, we can then improve our customer satisfaction plus our products. We apologise if this wasn't clear from our previous correspondence but want to assure you again the return it proceeding. Sweet Dreams, Panda Team.

“rubbish quality, one of corner straps tore.”

Helpful Report

Hi Paresh and we're truly sorry to hear this has been your experience with Panda. We take our product quality plus high levels of customer service very seriously and provide a 30 Night Trial and 10 year guarantee. We'd love for you to try us again so we'll be in touch to have a chat. Jonathan @ Panda London.

“Didn’t like the mattress topper because it was far too thin and tried to return it on the 30 days return. Phoned multiple times with no answer and even emailed also with no answer. Ended up throwing it out because I didn’t want it, no one wants to buy a used and thin piece of foam and they wouldn’t answer anything. Waste of £160.”

Helpful Report

Hi Chloe, we're so sad to hear the Topper wasn't the right fit for you and we offer a 30 Night Trial as part of our service as every person sleeps differently. We've left you a voicemail as we've had a look a look through our messaging system and unfortunately we haven't located your e-mail and calls under the same details provided to us. We'll send you an e-mail so we can arrange a call. Sweet Dreams, Jonathan @ Panda London.

“Poor customer service, cancelled order and went elsewhere.”

Helpful Report

“Ordered mattress topper on 28/12/2020 and got told it was dispatched and would be received 31/12/2020, even had an email from DPD to say it is on its way. Nothing received so I chased them where I got advised there was an error at their end and they are actually out of stock but will have some back in stock 14th Jan and would throw in a free pillow. Nothing received so chased and update received 18/01/20 saying it is delayed due to Brexit, but order should be dispatched 20/01/20. Nothing received so chased on 28/01/20. Now got told more Brexit related issues so not going to get until mid-Feb. Mid-feb came and went so I chased again. 18/02/2021 - Now got told my delivery had been damaged in transport but new one would be dispatched on 25/02/21 and delivery should be within 2-3 business days. Therefore let’s wait and see if it finally comes (by the way they said there will be a delay in the free pillow now and not had any emails from DPD yet which is strange) but in all honesty it is really disappointing that a) they don't provide updates to their customers, you have to chase them every time, b) blaming Brexit. How long have we known Brexit is coming? Irony of it all is that I’ve been sent an email from Panda to post feedback on my item when it has not even yet been delivered. Been waiting over 2 months now - not acceptable and neither is the poor customer service”

Helpful Report

“The pillow arrived very promptly. Unfortunately I needed to returned it as it was too high for me and increased my neck pain. Upon requesting a return I was told due to high demand that I shall need to wait but someone will get back to be. I month or so later I followed this up but no action taken. Nearly 4 months later I still have a boxed up pillow with no refund. Very disappointed in the company.”

Helpful Report

“This bed linen is very expensive, but each morning the fitted sheet rides up from the mattress and does not stay in place at all. This means lifting the heavy mattress to try and place the sheet back. Not so easy with a bad shoulder. So disappointed with the sheet, although the rest of he set is ok. Not worth the money for so much hassle.”

Helpful Report

“I bought a mattress topper and 2 pillows. I have had to stop using the mattress topper as first I had a very painful back, so I removed it until my back was better. I put it back on and my right leg became very painful. I now removed it from my bed completely. So a waste of money. Happy with the pillows.”

Helpful Report

“Bed sheets don’t fit and ride up every night, topper elastic is a joke and pops off immediately and the topper slides down. Topper is also quite warm all night.”

Helpful Report

“Mat was 10cm short,”

Helpful Report

“I purchased the cloud duvet. The sales pitch is all around bamboo when in fact the duvet is 50% plastic. There is no information on the nano micro fibre plastic on the website and you will only find it hidden away under specifications. The company seems to pitch itself as environmentally friendly but as we know "irresponsible" plastic use and the creation of polluting micro plastics (now even found in women's placenta amongst every other place and food chain on our planet). If the company really cared more about the planet and "us" as it claims too they could have used recycled plastic and been more open apart the synthetic part of this duvet. I dont deny bamboo has great properties and thats great but we are paying a premium for 50% bamboo. The company could also participate in such schemes as 1% for the planet. Back to product I feel again the packaging is recycled and it all looks "eco" and comes with "vegan" credentials but I feel its semi plastic product made in China still which will ultimately end up in a landfill site as I count the 50% bamboo 50% plastic could be recycled in either direction. I did use the duvet and its weight, warmth and comfort are nice but probably too hot for summer when I plan to buy a 100% cotton duvet and pass the Panda on! Hopefully the company takes note as I read others are also concerned with the PLASTIC Panda and not the bamboo one as advertised!!”

Helpful Report

“Nice looking stuff and very well made but the descriptions of materials are misleading. The kids duvet for example contains 'micro nano fibre' (50%) which the company confirmed to me is a synthetic fibre made out of plastic. Something we don't want in our lives or our children breathing in. Micro plastics are a nightmare.”

Helpful Report

“The wrong item was delivered. I contacted the company and received no response, I then chased using the online chat and received an email. Once I responded to the email, again there was no response and I had to chase again. A return label was provided after several weeks but I'm still waiting for a refund. I can't comment on the product as it was never used but the customer service from Panda is abysmal.”

Helpful Report

“Still waiting for delivery of single mattress topper which I ordered on 27th December, tried sending email to enquire about delivery but no reply, tried live chat got as far as giving my order number and postcode but no further response panda were quick enough to take my money but so far no topper......not impressed!”

Helpful Report

“The bedding are very poor the closing. Buttons do not work properly - the duvet and the pillow is great but no the beddings. I am sorry for this but I want a refund on the bedding cover . The flat sheet is fine. The duvet cover is poor”

Helpful Report

“Pillow awful. Had to contact 3 times to arrange return and again to chase refund”

Helpful Report

“I get a sore neck and hear ache when trying to sleep on this pillow, it is the most uncomfortable pillow I have ever owned.”

Helpful Report

“Very uncomfortable to sleep on, had neck pain from it”

Helpful Report

Panda London is rated 4.9 based on 9,306 reviews