Ordered mattress topper on 28/12/2020 and got told it was dispatched and would be received 31/12/2020, even had an email from DPD to say it is on its way. Nothing received so I chased them where I got advised there was an error at their end and they are actually out of stock but will have some back in stock 14th Jan and would throw in a free pillow. Nothing received so chased and update received 18/01/20 saying it is delayed due to Brexit, but order should be dispatched 20/01/20. Nothing received so chased on 28/01/20. Now got told more Brexit related issues so not going to get until mid-Feb. Mid-feb came and went so I chased again. 18/02/2021 - Now got told my delivery had been damaged in transport but new one would be dispatched on 25/02/21 and delivery should be within 2-3 business days. Therefore let’s wait and see if it finally comes (by the way they said there will be a delay in the free pillow now and not had any emails from DPD yet which is strange) but in all honesty it is really disappointing that a) they don't provide updates to their customers, you have to chase them every time, b) blaming Brexit. How long have we known Brexit is coming? Irony of it all is that I’ve been sent an email from Panda to post feedback on my item when it has not even yet been delivered. Been waiting over 2 months now - not acceptable and neither is the poor customer service