Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 9,540 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 9,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 28th June 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong item was delivered. I contacted the company and received no response, I then chased using the online chat and received an email. Once I responded to the email, again there was no response and I had to chase again. A return label was provided after several weeks but I'm still waiting for a refund. I can't comment on the product as it was never used but the customer service from Panda is abysmal.”

Helpful Report

“Still waiting for delivery of single mattress topper which I ordered on 27th December, tried sending email to enquire about delivery but no reply, tried live chat got as far as giving my order number and postcode but no further response panda were quick enough to take my money but so far no topper......not impressed!”

Helpful Report

“The bedding are very poor the closing. Buttons do not work properly - the duvet and the pillow is great but no the beddings. I am sorry for this but I want a refund on the bedding cover . The flat sheet is fine. The duvet cover is poor”

Helpful Report

“Pillow awful. Had to contact 3 times to arrange return and again to chase refund”

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“I get a sore neck and hear ache when trying to sleep on this pillow, it is the most uncomfortable pillow I have ever owned.”

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“Very uncomfortable to sleep on, had neck pain from it”

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“Bought through a cashback site. Refused my cashback and would not give reason. Not impressed.”

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“Lost first order, then got it wrong, unclear labelling on website. Customer service was alright but really you guys need to get it together.”

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“Ordered over two weeks ago and still nothing delivered. Won't order from this site again.”

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“After extensive research to purchase color bamboo linen and good reviews I purchased one from your website. 1. I and my husband use bamboo linen for over 3 years. We decided to switch our bed linen to bamboo after all beautiful reviews about benefits about night sweats and being super absorbent. We been using linen from All Bamboo and we bought some from M&S too. 2. We choose to by from My Panda because I wanted change and have some color in our bedroom. Only negative feedback i read about buttons and honestly they are disaster. I give up to close them and they are not right for the bed line. 3. We tried for 3 nights to sleep in bed linen but after that i just removed and i do not wish to use longer. It has lovely cold feeling ( that is only plus) but during night my husband and even me end up waking up at least 3 times to change our shirts and turn blanket around. it takes lots of moisture out from your body and does not absorbs. It is very disappointing for bamboo linen. It feels like is cheep viscose and not 100% bamboo. Before use i washed linen in cold water without washing powder and without softener. Honestly it does have feeling of bamboo and price does not match comfort. Sorry maybe something has happened during production. I contacted your team with concerns couple of weeks ago and never heard anything back.”

Helpful Report

“Not worth the money very disappointed. Looks like a bag of rags on the bed”

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“Bought the eye mask after reading reviews and have to disagree with them. Whilst the material is lovely and soft there is nothing else about it that is agreeable. The design is poor, the soft material makes it too floppy and it folds over when wearing it in part due to the thin elastic that holds it in place. The position of the elastic and thinness of it, applies a line of pressure directly across the centre of the eyes making it uncomfortable and also allows the top and bottom of the mask to fold over. The 'bra' slider used to alter the length of the elastic is uncomfortable if you lie on it and causes pressure damage, in my case to the ear. This was not a cheap item and is very disappointing and not worth the large price tag.”

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“Purchased 2 mattresses-silly me- believed the positive reviews! They are uncomfortable, thinner than advertised, hard and not worth the money. I just missed the return by 30 days due to my own fault.”

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“Bamboo eye mask was uncomfortable due to positioning of the headband adjusting clip I asked for a refund due to this design defect I haven’t even had an acknowledgement of my request letter”

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“Although at first, the fabric seems nice and soft and cool to touch, I quickly realised that it gets really hot really quickly. Ended up not even using it, as it gets quite hot on nights, with the constant need to keep moving in order to get cool. Probably wouldn’t buy them again for their cooling effect.”

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“Dreadful sheets - only wash cold and dry flat. What a pain in the bum!”

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“Bought this topper a year ago from Costco U.K. and it’s terrible. The picture advertising it shows it deeper than it actually is. I have persevered with it as I have FMS and needed some comfort even though I have a gel mattress. I’ve tried to put a review on the Costco site but can’t find where to add it so I’m putting it on your site. I’m extremely disappointed that it’s bad. Topper after laying on it went down to nothing, no support whatsoever, much thinner that I expected and a waste of £149. The blue foam doesn’t stop me from sweating, in fact it’s worse than the last topper I had which had a cool cover like yours. This memory foam mattress should be twice as thick to make a difference. From one totally upset customer.”

Helpful Report

“The 1 star is for the customer service which was amazing and I cannot fault. The pillow was horrific, lost its bounce back and every day I woke up extremely dizzy due to how low the pillow was”

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“Sadly, despite following the washing instructions, the fitted sheet I ordered has shrunk after being washing twice so no longer fits our mattress. I ordered many other items but want a new sheet or refund as very sad about this and would like a refund. The matching pillows/duvet set are fine but the sheet was not sized to take shrinkage adequately into account. I got a notification that I would be contacted by someone within 48hrs on 2nd June but its now 17th June and still have not heard.”

Helpful Report

“While at first I thought these pillows to be extremely good quality and very comfortable, I was saddened to find out that after 4 months of use the support of both my pillows was lost and I was left battling with them to find a comfortable position. The team at panda we’re quick to reply with acknowledgment of my 10 year guarantee, however the burden is on me to provide suitable wrap for postage and pay for delivery; no reimbursement permitted. Considering I bought two pillows and I deem both to have the same problem, I will therefore not be returning the pillows at my own cost to potentially be put in this same position 4 months down the line. (Royal Mail 2nd class Large parcel delivery = £15 for 2 pillows) Regards”

Helpful Report

Panda London is rated 4.9 based on 9,540 reviews