March 2021 I contacted Panda as the topper had many issues, a few to mention: the straps didn’t fit and had snapped, the topper didn’t fit. They promised me a replacement and informed me they had put a note beside my account to send me a king size one when they had redesigned it (which Jonathan said they were in the process of doing). Jonathan also asked I change my review that I had left them. Why would I change a review when Panda didn’t resolve this? I realise they were a fairly new company and I’d like nothing more than to give you 5* but sadly I can’t! 10 months on - no replacement and you are ignoring my emails. You may say you can’t find me on the system like other complaints on here and your reply saying that, but I can prove contact if any future potential purchaser is considering purchasing from you. I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.