Evolution Funding Ltd T/A My Car Credit Reviews

4.8 Rating 4,843 Reviews
97 %
of reviewers recommend Evolution Funding Ltd T/A My Car Credit
4.8
Based on 4,843 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Evolution Funding Ltd T/A My Car Credit Reviews

About Evolution Funding Ltd T/A My Car Credit:

Rates from 9.9% APR. Representative APR 12.4%. Evolution Funding Ltd T/A My Car Credit.

We’re part of the UK’s largest motor finance broker, Evolution Funding, and we’ve been helping customers to buy cars on finance for nearly 20 years, on HP, PCP or personal loan.

At My Car Credit, applying for your car loan is quick and easy. Fill out our online application form in just a few short minutes and you’ll receive an instant, online decision on car finance - anytime of day!

We welcome all types of credit profile, you can buy your car from any dealer, and there is no deposit or fees. Our unique underwriting policy places you, the customer, first.

We’ll assess our broad panel of lenders to get you the right finance rate for your circumstances, without impacting on your credit profile*. We’ll then hold your hand throughout the process to ensure that you have a hassle-free experience of buying your dream car on finance.

We've been named 'Best Direct Consumer Proposition' at the Car Finance Awards and awarded 'Best Broker' for 9 consecutive years!

* Initial application is a soft search. Should you progress, some lenders may perform a hard search on your credit file.

Visit Website

Phone:

01246 458810

Email:

marketing@mycarcredit.co.uk

Location:

Evolution House, Smeckley Wood Close, Chesterfield,
Evolution House, Smeckley Wood Close, Chesterfield
Chesterfield
S41 9PZ

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Anonymous
Anonymous  // 01/01/2019
Absolutely first class service , knowledge and execution of car loan. I would thoroughly recommend. The whole process was smooth , professional and quick. I applied on the Friday , found my car in Monday , and drove away from the dealership on Thursday. I’ve never had car finance before and was nervous. I needn’t have worried. The customer service was astonishingly good. There was no hard sell, nothing was too much trouble and the agents I dealt with were reliable and helpful , without hesitation on my many , many calls !! They are brilliant. Even the dealership commented on how sleek the whole process was!
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Posted 9 months ago
Oliver Rivell, was my case handler- I found him to be enthusiastic, professional, positive and pro-active and an excellent communicator, he kept me in the loop and got me through finance due to the urgency of my situation as I needed a good car. Got a decision the next day, whilst I was at the dealership, and loved the fact/appreciated it that Oliver maintained good communication and was sensitive to my situation. The best call handler/advisor I've ever had. I hope he gets promoted, and is a genuinely great person, a consumate professional.
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Posted 9 months ago
Customer service not bad I was a bit disappointed with call backs I was the one calling all the time apart from that good support
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Posted 9 months ago
Dear Customer, Thank you for taking the time to leave us a fair and constructive review. We take all feedback seriously and having investigated further, we agree that we could have been more proactive in providing you with updates on your application. We apologise for any inconvenience caused and will be using your feedback to drive process improvements. We hope you are now enjoying your new vehicle. Kind regards, My Car Credit
Posted 9 months ago
Excellent communication throughout, they took care of everything to make this a stress free application and I highly recommend My Car Credit
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Posted 9 months ago
Molly was excellent at her job got me my car fiance at a lower price than I estimated Thank you
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Posted 9 months ago
I called up not knowing much about the process. Molly picked up and explained everything to me very quickly and efficiently. She sorted everything out in a minute or two, explaining everything. This put me at ease and made me very comfortable.
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Posted 9 months ago
The service is very good n very quick
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Posted 9 months ago
Chloe my manager threw this process has been fantastic. Always returning my calls and me not being very technical all the team were brilliant talking me through everything. Massive thank you especially Chloe
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Posted 9 months ago
Very helpful people smooth process
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Posted 9 months ago
Everything went smooth, really happy with my new car. Thank you
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Posted 9 months ago
Found suitable loan for my needs. Was not pushy and we're always willing to go that extra to help.
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Posted 9 months ago
Horrible communication
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Posted 9 months ago
Dear Customer, We are sorry to hear that you have had a poor experience. Your comment has been flagged to our team and is being investigated in detail as we agree that the communication on this application has been less than satisfactory. We sincerely apologise for the situation and for the inconvenience caused. Kind regards, My Car Credit
Posted 9 months ago
Easy to deal with no issues
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Posted 9 months ago
Very helpful and understanding was a pleasure doing business with. Would recommend.
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Posted 9 months ago
The whole process was very straightforward. I provided my information and details of the car I was interested in and everything else was done for me. I only had to sign documents and arrange delivery of my car. Sophie was an excellent help, everything she was doing was explained clearly and concisely. The company's communication with me was top notch. Thank you!
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Posted 9 months ago
Great service from start to finish great communication and helpful staff nothing was a bother
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Posted 10 months ago
Brilliant service I would recommend!!
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Posted 10 months ago
Molly was great at getting back to me very quickly and keeping me informed. My Car Credit gave me the rate they advertised and also increased my loan amount to what was affordable.
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Posted 10 months ago
Worst experience of my life! Still not received my vehicle. My 14 days have started on the finance return policy and my vehicle (which I haven’t seen yet) will be ready at best 11/12 days into my 14 days. Giving me 2/3 days to make a rushed decision on if I want this vehicle. Been lied to multiple times by my car credit and the company’s they work with. Would NOT recommend to anyone!
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Posted 10 months ago
Hi Joe, We are sorry to hear you are experiencing issues with collecting your vehicle. One of our Team Leaders is trying to get in touch to support you in resolving this issue - we take negative feedback very seriously and have looked into your application with us. We are satisfied that we have provided you with a high level of service throughout your application with My Car Credit; we also ensure to work with dealers who are vetted for their trustworthiness, financial stability and reliability, and so your experience will be fed back to our team to improve our services. With regards, My Car Credit.
Posted 10 months ago
For most parts it was alright, but what was most unacceptable was that a dealer listed on your website charged £350, as an admin fee, for availing credit from you. The customer support did nothing to change this.
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Posted 10 months ago
Dear Sharat, Thanks for leaving us a review; we are sorry to hear you were unhappy with parts of our customer service. The administration fee you have mentioned is charged by the dealer independently from the finance agreement with My Car Credit. We do look to work with the dealers to waive this administration fee where appropriate, but on this occasion we were unable to do so; your feedback has been passed on to the relevant departments to drive improvements in our service. We hope you enjoy the new vehicle. With regards, My Car Credit
Posted 10 months ago
Evolution Funding Ltd T/A My Car Credit is rated 4.8 based on 4,843 reviews