M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,663 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

Write Your review

Tell us how M Sofas Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely sofa”

Helpful Report

Posted 2 years ago

“The sofa's quality is good for its price. I paid 1K for a corner sofa with my choice of fabric. Definitely love the design and color of the sofa. Delivery was good and on time too. The only major issue is the off-gas smell that comes with the sofa. It’s really pungent and very uncomfortable. I sprayed a lot of baking soda solution on top of the fabric and the problem has subdued, but hasn’t completely went away. Now I keep the room ventilated and use an air purifier next to it. I did some research online and discovered the smell is from a compound called VOC and it’s from the chemicals used to treat the cheap foams used in the sofa making process. My only wish for the company is to use higher quality foams so that the smell wouldn’t be so terrible.”

Helpful Report

Posted 2 years ago

“Very happy with the purchase, as described, nice and comfy.”

Helpful Report

Posted 2 years ago

Thank you for your wonderful 5-star review, Krisztina! We are thrilled to hear that you are very happy with your purchase of our sofas, and that they are as described and comfy!

Posted 2 years ago

“It is very good , comfortable and looks like in the picture”

Helpful Report

Posted 2 years ago

“Good quality”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a 4 star rating for M Sofas Limited and for specifically noting the good quality. We really appreciate your loyalty and the fact that you have been a returning customer, it means a lot to us. Thanks again.

Posted 2 years ago

“Customer services, over the phone ,and at the showroom were very nice and helpful The "live chat" on the website was unhelpful.. Delivery delays were really good(about 6weeks from purchased date) Delivery team were very friendly but professional, efficient and quick The sofa is perfect, we love it and so does our 8months very lively baby He love his massive play ground when we pull the "bed" part of it Only little thing that could be improved is the bed part, it could be a bit more comfortable But not a big deal For the price of the sofa it's worth buying a mattress topper for guests Super happy, thank you so much MSofas”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Laura! We really appreciate your kind words and are delighted to hear that you and your baby are so pleased with your purchase. We are thankful for the feedback regarding the bed part and have certainly taken it into consideration. Our customer service team are always dedicated to provide the best service and we are glad that you found our showroom and phone services helpful. It's wonderful to hear that the sofa is perfect for your needs and that you have enjoyed a smooth delivery process. Congratulations on your purchase, we hope it brings you many years of comfort! Thank you again.

Posted 2 years ago

“Recommended!”

Helpful Report

Posted 2 years ago

“Great Sofa. Great communication and delivery guys were brilliant. Took a chance on picking the sofa from pictures but got to say not disappointed and would highly recommend Msofas. Great quality.”

Helpful Report

Posted 2 years ago

Thank you Barry for your 5-star rating of M Sofas Limited! We are so glad to hear that you were not disappointed with the sofa that you picked out from the pictures! We really appreciate that you would highly recommend us to others, as well as being a repeat customer.

Posted 2 years ago

“Great customer service with updates provided all along. Delivered as promised on time and by a great team that did all required to provide quality service and make sure the item was exactly the way it was supposed to be before they left. Will definetly buy again and will suggest to anyone looking to buy new furniture.”

M Sofas Limited 5 star review on 12th March 2023

Helpful Report

Posted 2 years ago

Thank you so much, Anastasia, for your 5 star rating of M Sofas Limited! We are so glad to hear that your experience with our customer service, updates provided, and quality of delivery was all positive, as that is our utmost priority!

Posted 2 years ago

“Great sofa. Waterproof material is quit good. Tried sleeping one night and in overall would need to put a thin matters on top as while laying the body is more up than head so it was a bit not comfortable but I don’t see it as a problem as it is medium firm for sitting is great.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of M Sofas Limited! We are glad to hear that you liked our sofa and found the waterproof material to be quite good. We apologize for the discomfort caused while using it as a bed. We understand that having a thin mattress on top could potentially improve your experience and we thank you for your suggestion.

Posted 2 years ago

“Received my sofa bed, very good quality, super happy with my sofa”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of M Sofas Limited! We are delighted that you were pleased with the quality and look of your sofa bed. We are so pleased that you are super happy with your sofa!

Posted 2 years ago

“We are happy with our order. Recommend 👍🏻”

Helpful Report

Posted 2 years ago

Thank you so much, Vasyl, for your 5-star rating of M Sofas Limited! We are thrilled that you are happy with your order and that you keep coming back to us for your furniture needs. We really appreciate your loyalty. Thanks again for your support!

Posted 2 years ago

“Quality sofa and huge well worth the money”

M Sofas Limited 4 star review on 10th March 2023

Helpful Report

Posted 2 years ago

Thank you so much for rating M Sofas Limited with 4 stars. We are delighted to hear that you are pleased with the quality sofa and huge variety, which you found to be well worth the money!

Posted 2 years ago

“Everything went very smoothly. The sofa is perfect and looks like the same on the pictures. Very happy customer.”

Helpful Report

Posted 2 years ago

Thank you so much Barbara for your five star rating of M Sofas Limited! We are so glad to hear that everything went smoothly and that you are pleased with your sofa. We appreciate your kind words and great feedback.

Posted 2 years ago

“Quick delivery beautiful sofa just what I was expecting 5*”

Helpful Report

Posted 2 years ago

Thank you, Hannah, for your 5-star rating of M Sofas Limited. We are so pleased that the quick delivery of your beautiful sofa met your expectations.

Posted 2 years ago

“We purchased a corner sofa from M Sofas. It looks a few weeks to get delivered but the product was delivered safely without any damages. The sofa in itself feels solid in comparison to similar furniture from IKEA. I need to see how long this lasts. The men that delivered the sofa were also friendly and professional.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating Valsalam! We're so glad to hear that your experience with M Sofas was a good one. We are glad that the corner sofa from M Sofas turned out to be a good purchase - it feels solid and was delivered safely! We truly appreciate your kind words about the delivery men and hope that the sofa will last for a long time.

Posted 2 years ago

“Sofa was absolutely gorgeous. Better than expected”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating and for being a loyal customer of M Sofas Limited! We are so pleased to hear that your sofa was absolutely gorgeous, and that it was even better than expected.

Posted 2 years ago

“Overall satisfied with the quality of the sofa and service. Very comfy and it’s convertible so very flexible on how/where we want it set plus we have the additional stool that we can use in the other room if needed! The delivery went very smooth with very nice people executing the process.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of M Sofas Limited! We are delighted to hear you are overall satisfied with the quality of the sofa, its comfort and its versatility. We are also pleased that the delivery went smoothly and you had a pleasant experience with our delivery service staff. We hope you get a lot of use out of the additional stool and it serves you in the best way possible. Thank you for your kind words

Posted 2 years ago

“I paid extra money to get the sofas delivered in the third floor and the delivery guys insisted that the sofa would not go through the stairs. I ended up taking the sofa myself upstairs and Msofas refused to refund the delivery money.”

Helpful Report

Posted 2 years ago

“Very happy with our purchase. Was sceptical about buying online but it’s better than expected. Came within a week and delivery was excellent, fully assembled the sofa and took all rubbish with them. Would recommend.”

Helpful Report

Posted 2 years ago

Thank you so much Emma for giving M Sofas Limited a 5 star rating. We are overjoyed that you are very happy with your purchase and highly appreciative of your trust in us for buying online. We are delighted that your sofa was delivered within a week, fully assembled and all the rubbish was taken away. It's wonderful that you are willing to recommend us.

Posted 2 years ago

M Sofas Limited is rated 4.7 based on 3,663 reviews