M Sofas Limited Reviews

4.7 Rating 3,664 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 6 months ago

“Poor quality don’t waist your money!!! Waited for 12weeks paid 1300£ and get this. I wish never bought it in the first place!”

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Posted 8 months ago

“After almost 8 weeks of waiting, I finally received the sofa. But I am very dissatisfied with the customer service during the waiting period. I didn't receive any updates about the order and I had to keep sending messages and only after that I was told that it had finally arrived at the warehouse. I had to chase them to arrange the delivery. Also , when I placed the order, the promise was that it will be delivered between 2-6 weeks, but I received it after almost 8 weeks. Because you did not respect the promised delivery period, I had to buy a mattress for the guests, which was not nice and I spent extra money for it. If I had known that I would have such an experience, I would not have ordered from this site.”

Helpful Report

Posted 9 months ago

“Don't recommend. I been happy to buy corner sofa bed (Shop ex display!!! Supposed to be marked as customer returns), on website easy to find that, it can has some stains or scratches, because of display, unlucky for my after it was delivered to me, easy to see 3 small hols. I contacted MSofas and sent pic, they told me that it is used sofa, returned to shop and display(impossible to find this on website). No guarantee on this type sofa. On different website about300£ more and similar (different colour), so not worth to buy ex display from them, it supposed to be Mark as customer return... not shop ex display.”

Helpful Report

Posted 10 months ago

“I have not had a very good experience using MSofas. I paid in full and waited 7 weeks for my sofa to arrive broken. They stated the part needed to repair it was out of stock and would need to be ordered by them then posted to me. I was originally expected to carry out the repairs myself, but after expressing disappointment in this they said they would send the part out then arrange someone qualified to carry out the repair. The part has not arrived weeks later and I have had no further correspondence from MSofas. I have been left with a broken sofa and nowhere to sit. Not the service people deserve.”

Helpful Report

Posted 10 months ago

“If you want to see how difficult it was to buy this armchair please see my emails I think it took about 26 emails to understand what \I was getting. I thought in the end I was buying a Beige/Tan coloured armchair but it arrived Choco coloured ?? I cant remamber seeing this on the actual webpage I was buying from. Ive kept the chair anyway and find it of good quality.”

Helpful Report

Posted 1 year ago

“Unfortunately this is what happened after ONE week. 2 stars for staff in showroom, we chose Sofa in showroom the price was agreed unfortunately after two hours driving we received massage. Price was incorrect and orginal price was £400 more :( Finally we picked different one, but then again I don't know if I was unlucky or the quality of the producer it's so low. Now it will be Up to 4 weeks waiting for replacing and 2-5 dys for delivery, so I guess in the worse scenario it will be up to 5 weeks waiting. I gave 5 stars for the guys from delivery 2 STARS for me BIG disappointment I believed polish furniture it is one of the best in Europe at the moment like I said it is BIG disappointment😞”

Helpful Report

Posted 1 year ago

“Delay in delivery. Not very happy with their service. Although nice delivery men when they eventually came.”

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Posted 1 year ago

“I had a mechanical issue with my Sofa headrest, the warranty replace this faulty part was not honoured.”

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Posted 1 year ago

“Apparently because I signed for the delivery that meant I was signing to accept any damage once i unpacked my sofa.”

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Posted 1 year ago

“Bought this corner sofa bed for £1140. Had a few marks but because my delivery was to my door step they basically blamed me and won't sort out the issue. Poor service wouldn't recommend this company better to pay that little extra and use established companies.”

Helpful Report

Posted 1 year ago

“Delivery was incomplete as promised and we have no idea when it will be. There are back cushions missing from the sofa and according to the tracker reference they are somewhere in Europe. The base unit was delivered on time and to a good standard As of today 27/12/2023 the delivery is incomplete.”

Helpful Report

Posted 1 year ago

“The sofa I got is OK but not the fabric I expected. I wanted a wipeable, leather type and I got a nylon velour that will show every spec & dog hair. The fabric in the picture is no longer available and when the colour choices come up the picture doesn't change. Also on the colour choices it doesn't state the fabric so I thought I was getting a wipable fabric. I put leather corner sofa in the search and that's what the picture was of but that's not the sofa I got. On the invoice it states the name given to the fabric but that means nothing unless you work for msofa. I engaged in an online chat which was very frustrating because she just said 'did you phone for advice'? 'did you request a free fabric sample? The quality of the sofa is OK but this fabric is going to be a nightmare. The delivery guys were nice but wanted to charge me £40 to dismantle the storage side of the sofa. Unless your front door goes straight into the lounge there's no way it will fit or go around a corner without being dismantled. I refused to pay.”

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Posted 1 year ago

“Good service. The two seaters on the sofa seem to be damaged as when I’m sitting on it, I feel like it’s leaning forward and I don’t feel completely comfortable. The long part is comfortable though”

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Posted 1 year ago

“Very nice sofa and fast enough delivery but once delivering they charged an extra £40. Not explained properly on the website when ordering. Delivery drivers showed an attitude and ‘discussed’ whether they were going to deliver or not, I was baffled. They did and were helpful with instructions and removing packaging . A good purchase marred by an overcharge.”

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Posted 1 year ago

“Assessment in email”

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Posted 2 years ago

“Good in looks, bad in comfort. Structure has issue”

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Posted 2 years ago

“Brought sofa 2 weeks ago, they attempt to delivery but unfortunately they forget to load in the van to deliver , and i am still waiting for another delivery”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your valuable feedback about M Sofas Limited! We sincerely apologize for the inconvenience caused by failing to load the sofa in the van for delivery – we understand how this must have been very frustrating for you. I can see in the system the sofa was delivered few days after we have failed to deliver. Once again, we apologize for the inconvenience caused and thank you for bringing it to our attention.

Posted 2 years ago

“Customer service is zero. They were not helpful with order and just to add, you can't return a sofa if you are not pleased. They said I will lose 50% of the among I paid. Imagine an online business?? Only if you see the sofa you are ordering, run from them.”

Helpful Report

Posted 2 years ago

Dear customer, As you may know, bespoke products are designed and made to order specifically for each individual customer. Due to the unique nature of these products, they cannot be cancelled once the production process has begun. This is because the materials, labour, and resources have been allocated to create a product that is tailored to your specific needs and requirements. We hope that you can appreciate our commitment to providing high-quality, customized products that meet your individual needs. If there are any further issues or concerns you would like to discuss, please do not hesitate to contact us. Thank you for your understanding. Best regards,

Posted 2 years ago

“We received the sofa yesterday and it has a tear at the bottom front, fotos attached, delivery was late by a week”

Helpful Report

Posted 2 years ago

M Sofas Limited is rated 4.7 based on 3,664 reviews