M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.75

4.8 Rating 3,562 Reviews

91 %

of reviewers recommend M Sofas Limited

4.8

Based on 3,562 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 14th May 2024

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The storage space at the sofa is slightly broken. Which is disappointing for a new sofa. I’m not at the property right now as I haven’t moved in the new flat yet, but I’m happy to share pictures as soon as I’m there again.”

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Posted 4 weeks ago

“I'm still waiting for the plywood in the bedding closet to be replaced”

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Posted 1 month ago

“Great sofa, however poor delivery experience. The delivery team moved the sofa to the entrance of the building only and only by request did they take it near the lift. I then had to move the sofa to my flat myself, only possible with the help of a neighbour…!”

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Posted 1 month ago

“Sofa ok but could be wider . Delivery team not that nice.”

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Posted 1 month ago

“I was waiting for sofa almost 3 months I ordered weeks before Christmas because they promised if I do now they guarantee delivered before Christmas unfortunately came 2 months after Christmas. 5 stars for delivery guys because they was so polite and kind. Sofa looks amazing but not comfy 🥲”

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Posted 2 months ago

Thank you for taking the time to leave a review regarding your recent purchase from us. We truly value your feedback and are committed to providing the best possible service to our customers. Regarding your concern about the delivery timeframe, we apologise for any confusion or inconvenience this may have caused. We'd like to clarify that the last date for placing orders to ensure delivery before Christmas was indeed November 12th. As you placed your order on November 27th, unfortunately, it fell outside the timeframe to guarantee delivery before Christmas. Our production timeline typically ranges between 6-8 weeks, and during peak seasons such as Christmas, it can extend up to 10 weeks, as mentioned in the confirmation email you received upon making the purchase. We appreciate your understanding regarding this matter. However, we're glad to hear that you had a positive experience with our drivers, and we will certainly pass along your kind words to them. Regarding the comfort of the sofa, we do encourage visiting our showroom in Halifax, West Yorkshire, where you can personally test the comfort of our sofas and explore our range of products.

Posted 2 months ago

“Very good price, delivery information was hard to come by and they were inflexible. In the end, I had no problems, but that was due to luck. It’s hard to say that “the delivery was on time”, when they gave me a six hour window that I couldn’t choose.”

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Posted 5 months ago

“Sofa looks good quality but my big worry is there is no leg supports under the corner join area and definitely will be a week spot... I'm hopeful it stands the test of time but definitely poorly thought out for structural integrity.”

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Posted 5 months ago

“Sofa is quite hard”

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Posted 8 months ago

“The sofa is lovely but all 5 cushions were missing”

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Posted 10 months ago

“Lovely sofa. Shame about delivery times, ordered in March, didn’t receive it until June, just over 3 months is a joke. Luckily my partner was home as the delivery drivers were only going to deliver it to the door.”

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Posted 10 months ago

Thank you so much for your feedback, Jasmine! We're glad to hear that you had a positive experience at M Sofas Limited. We always aim to make our customers feel welcomed and satisfied, and it's fantastic to know that our efforts have made you feel otherwise. If you ever need help, please don't hesitate to reach out to us.

Posted 10 months ago

“Whilst waiting after paying for the product There was total lack of communication”

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Posted 11 months ago

Thanks for your feedback, Olu! We value your thoughts and are pleased to hear that you enjoy shopping with M Sofas Limited. We strive to offer great customer service and quality products to make sure all of our customers are happy. If you ever need any help in the future, please feel free to reach out. We're always here to help!

Posted 10 months ago

“Hello, I hope you are doing well. This is our second purchase from M Sofas, both were sofas, and we are very happy with the product design, quality, and service. I have to however rate this last experience a 3 star as there was a defect with the product delivered. One of the legs of the sofa was damaged, it was not fixable and is now glued together. I hope it last like the other one and I'm hoping it won't give us any trouble going forward. If you would like to speak to me about the experience, I will be available at 07491290166. Thank you. Regards, Chethan”

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Posted 11 months ago

“Pudelka nie opisane, Znalezienie instrukcji zajelo sporo czasu poza tym instukcja nie zrozumiala i zbyt skomplikowana.”

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Posted 11 months ago

“The sofa looks nice if put together however smells like dead fish. Its still smells awful after a week. The material is cheap. The seats don’t align perfectly as you can see in the picture. I only had go with it cause I was in rush. Delivered fast and as expected.”

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Posted 11 months ago

“Unfortunately the sofa is not too comfortable as the seating area is too short. It because very unpleasant to sit on it for longer periods. We are very disappointed.”

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Posted 1 year ago

“Initial order and change of fabric choice was all very smooth and with good timely communication. The time to getting the sofa was fairly long, we ordered in November but got the sofa in February. Delivery was good, nice chaps who put the sofa together. I appreciate you can’t try sofas online so it is a risk. So although the sofa looks as I expected (very nice) the sofa itself is extremely firm. It’s firm to sit on and too firm to sleep on in its sofa bed form. Some friends recently stayed over and said it was like sleeping on the floor.”

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Posted 1 year ago

“Lies about delivery times instead 3-6 weeks as promoted it takes 10 weeks to deliver sofa like everywhere . Sofa 9/10 .”

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Posted 1 year ago

“Little communication regarding delivery. I paid extra for delivery to 1st floor flat. Delivery man asked for £50 extra because he had to break down sofa to get through my door. It took him less than 5 minutes to reassemble it . I paid him less than £50”

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Posted 1 year ago

“Good service. Thank you”

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Posted 1 year ago

Thank you so much for taking the time to leave us this amazing review. Msofas

Posted 1 year ago

“Everything great with the exception of a mistake in the order, the sofa come with silver legs and i wanted them black… as in the picture of the web.”

M Sofas Limited 3 star review on 29th October 2022

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Posted 1 year ago

M Sofas Limited is rated 4.8 based on 3,562 reviews