| 
                                            Shipping & Delivery
                                         | |
|---|---|
| 
                                            Delivery Methods                                         | 
                                                Own Driver, Courier                                             | 
| 
                                            Average Delivery Time                                         | 
                                                Over A Month                                             | 
| 
                                            On-time Delivery                                         | 
                                                                                                    Greater than
                                                                                                93%
                                             | 
| 
                                            Accurate And Undamaged Orders                                         | 
                                                                                                    Greater than
                                                                                                94%
                                             | 
| 
                                          Customer Service
                                       | |
| 
                                            Communication Channels                                         | 
                                                Email, Telephone, Live Chat                                             | 
| 
                                            Queries Resolved In                                         | 
                                                Under An Hour                                             | 
| 
                                            Customer Service                                         |  | 
| 
                                                                                                                                                                                                                      Returns & Refunds
                                       | |
| 
                                            Returns Process                                         | 
                                                
                                                    Could Be Better                                                
                                             | 
 
        0800-020-9555
support@msofas.co.uk
                                West Central Business Park Victoria road
                                                                    
                                    Halifax
                                                                                                    
                                    HX1 5PT
                                                            
 
                