M Sofas Limited Reviews

Name: M Sofas Limited
Address: West Central Business Park Victoria road, Halifax
Rating: 4.72

4.7 Rating 3,666 Reviews

90 %

of reviewers recommend M Sofas Limited

4.7

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 22nd February 2025

Alicja Dabro****

M Sofas Limited 5 star review on 1st February 2025

SUE B****

M Sofas Limited 5 star review on 30th January 2025

Paulina Bu****

889

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofa delivered in a rush and not unpackaged. Was only unwrapping when saw damaged so photographed to send to customer service and they don’t wanna know!! So not only do I have a broken sofa that they don’t want to help me fix .. legs missing also but they also do not want to help me take care of anything!! Absolutely awful service and not happy with broken sofa either!! Won’t let me upload my photos as proof…”

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Posted 3 days ago

“Just received this amazing Fabio U shaped sofa and am so happy with it. We paid a bit extra for Esperta 04 material and it didn't disappoint. The quality of this sofa is excellent and there's plenty of storage space. It converts into a bed for visitors and is huge. My husband and I used to fight for a lie down on the couch and now we have one on either side! Online customer service was excellent and really helpful. The delivery guys were also excellent and set it up, removed all the packaging and let us know how everything worked. I'm so happy with this and would highly recommend to future buyers.”

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Posted 4 weeks ago

“I regret purchasing from M Sofas. The sofa came in 2 shades. M sofas ignored my complaint. Refused to refund it. I am so disappointed. Please be aware.”

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Posted 1 month ago

“Chic and spacious sofa which looks like the pictures. Bed pulls out fine and is comfortable enough. Quality is great and customer service was impeccable. Highly recommend.”

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Posted 4 months ago

“Absolutely the Worst Sofa Purchase I’ve Ever Made I rarely leave reviews, but this experience has been a nightmare from start to finish. This sofa not only looks cheap and poorly designed, but it also feels like it was assembled without any thought to comfort or support. After only a couple of weeks of use, I began experiencing severe back pain—and I’m not alone. Everyone who’s sat on it comments on how uncomfortable it is. The design flaws are obvious: the backrest is too low, the cushions sink unevenly, and there’s no lumbar support whatsoever. It feels like you're sitting on slanted plywood wrapped in fabric. The construction is just as bad—squeaky frame, sagging seats, and misaligned stitching. What made things even worse was the complete lack of customer service. I contacted them multiple times with detailed complaints and photos, but got nothing but generic replies and empty promises. No returns, no exchanges, no transparency. They take your money and disappear. Avoid this sofa and this company at all costs. It’s been an expensive mistake that has caused physical pain and endless frustration.”

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Posted 4 months ago

“I had a very disappointing experience with Msofas. The product description and images on their website for the sofa I ordered were unclear and misleading, resulting in me receiving the wrong bed-side orientation. On top of that, I paid extra to have the bedside in the same material as the sofa, but instead, I received a cheap, mismatched fabric. When I contacted customer service, instead of taking responsibility for their poorly presented product details, they blamed me for not checking other sofa models that apparently had a better explanation of bed-side orientation. This is completely unfair—why would I need to look at different models when I was only interested in the one I ordered? It’s now been three weeks, and I still don’t know if I will even receive the correct fabric I paid for. Their customer service is unhelpful and refuses to take responsibility. If you’re thinking of buying from Msofas, be extremely careful. Double-check every little detail and confirm everything in writing, because if something goes wrong, they will blame you instead of fixing the issue. Avoid this company!”

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Posted 5 months ago

“Delivery man very helpful took away packaging though sofabed is bigger than i expected it fittited in my space thankfully and its very firm but on sitting on it for a bit its surprisingly comfortable and should help my back being firm love the colour and storage space us greatp”

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Posted 5 months ago

“Very happy with my sofa bed”

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Posted 6 months ago

“The company is refusing to let me send my sofa back and get a refund and are stalling all they can and not answering my questions. They are also trying to go against their own T&Cs and trying to get more money from me when they are not allowed to. Be extremely carefull ordering from this company!! This company is a SCAM!!!”

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Posted 7 months ago

“I order a sofa on 4th of January still no update no sofa is been delivered nothing 1000£ and I have no information of what’s happening when I will have sofa it’s ridiculous!!!!”

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Posted 7 months ago

“AMIGO I CORNER SOFA BED. Colour: GRACELANDS TEAL We are very happy with our purchase of the Amigo sofa bed which we ordered at the beginning of September 2024! However the delivery guys had to make some adjustments to get it through the front door due to the height of one section (which we incurred a £40 payment)! We have the sofa bed out pretty permanently to stretch out on & it's so comfortable! Overall we love this sofa & highly recommend M Sofas!”

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Posted 7 months ago

“No communication after placing order. We paid in full and after 5 weeks still haven’t heard when to expect our sofa!”

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Posted 7 months ago

“We has received our sofa three weeks ago. The service is absolutely amazing till now. I hope the sofa will least for ling time. The seats are so comfy and looks amazing. Absolutely love it.”

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Posted 7 months ago

““I’m incredibly grateful to Supreme Asset7 for helping me recover my money from a scam broker. Their team was supportive, professional, and worked efficiently to resolve my issue. They kept me updated throughout the process and made me feel secure knowing I was in good hands. If you’re a victim of a scam, don’t hesitate to reach out to them—they truly deliver results! 📧 ℰ𝓂𝒶𝒾𝓁: 𝓈𝓊𝓅𝓇𝑒𝓂𝑒𝒶𝓈𝓈𝑒𝓉7 @𝑔𝓂𝒶𝒾𝓁 .𝒸𝑜𝓂 𝒪𝓇 📲 𝒲𝒽𝒶𝓉𝓈𝒜𝓅𝓅: +44 73-88-69-79-58 Highly recommended for anyone in a similar situation!””

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Posted 7 months ago

“I’m not very happy so far with my order, I ordered several weeks ago and still not any update I called up and they told me it might arrive late feb however it says 4-6 weeks which is why I ordered as I needed it within that time however it looks as if it’s going to be taking much longer”

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Posted 7 months ago

“Communication is terrible! Delivery was supposed to be within 2 to 3 weeks, which is why I ordered. I have now been waiting 5 weeks and they still cannot give me any idea of how much longer it will be. I regret purchasing from M Sofas.”

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Posted 7 months ago

“Everything was ok, delivery on time, product very comfortable and good quality! Recommended for everyone who’s looking sofa.”

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Posted 7 months ago

“We have purchased a sofa bed two years ago. We are very happy with it because the sofa is very comfortable for sitting and sleeping as well. Now we purchase a footstool and we can’t wait to get it.”

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Posted 7 months ago

“Great service with a smile”

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Posted 7 months ago

“I can say something when I get my sofa.”

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Posted 7 months ago

M Sofas Limited is rated 4.7 based on 3,666 reviews