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Mortgage 1st Reviews

5.0 Rating 2,152 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,152 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
This company is amazing they got back to us very quickly they kept us update with the process they were very helpful and very understanding I highly recommend
Helpful Report
Posted 2 months ago
Danny and Preet were flawless. Super attentive, very proactive and got out remortgage sorted within just a few days. Cant recommend enough.
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Posted 2 months ago
Great service start to finish kept us up to date with everything Katie was excellent and so was Gary Clarke thank ever so much
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Posted 2 months ago
Chris and Katie worked hard to make sure we had the right mortgage for us and kept us informed every step of the way
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Posted 2 months ago
I have used mortgage 1st for 3 of mortgages, they have have been exceptional in getting me a great deal, they take the hassle out of finding a mortgage. Would like to give a special mention to Chris and Beverly who have sorted my new mortgage and got me a great deal.
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Posted 2 months ago
Very good service, Sam was extremely helpful and talked me through lots of options. Didn't rush me or make me feel obliged to use his service. Ashleigh was also very helpful and processed the mortgage quickly. Very quick responses, knowledgeable and patient. I would highly recommend their expertise.
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Posted 2 months ago
This company is a pleasure to work with. Dale and Paige have been great! Fast response and very helpful. Highly recommend
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Posted 2 months ago
Very good service from my mortgage advisor Anya and since with Paige my mortgage processor. Everything explained clearly and in a way that is understandable. Highly recommend.
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Posted 2 months ago
Excellent service and super speedy responses
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Posted 2 months ago
This is the second mortgage Matthew & Preet have organised for us - this time a buy to let and once again their service was impeccable. We will definitely use you again when it's time to remortgage. Thanks again to both of you! :)
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Posted 2 months ago
Nikki and Katie were really brilliant with our remortgaging. We have used Mortgage 1st for all our mortgages and highly recommend them. For this second remortgage Nikki was very proactive, contacting us early on which enabled to get on good rates. She is also very responsive in all her communications. Katie was very efficient with the document review process, making what is a typically painful process quite seamless.
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Posted 2 months ago
Ian and Preet were extremely helpful and dilligent in dealing with what turned out to be a somewhat complex case - we were walked through the whole process, communication was clear, and at no point did we feel likeanything was unattended to. We're glad we went with Mortgage 1st and will be recommending them to friends who are looking to buy.
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Posted 2 months ago
Chris and Becky have been amazing in getting our mortgage sorted in tricky circumstances. Thank you so much! I would highly recommend their expertise.
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Posted 2 months ago
Fantastic to deal with, made the process easy for us. we would highly reccomend.
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Posted 2 months ago
Our Mortgage advisor is Lucy and she has been amazing. She has helped us in the past and nothing is ever too much of a hassle. Rest of the team like Bev has been super at keeping us upto date. Never had to chase anything up.
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Posted 2 months ago
I cannot thank Matt and Lauren enough for helping me with getting a mortgage. The entire process was easy and I felt confident I was getting the best possible deal. The communication was also excellent. A great service and I cannot recommend them enough!
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Posted 2 months ago
Working with Mortgage 1st has been a genuinely positive experience throughout our first-time buyer journey. Harriette Lane was outstanding from start to finish. She took the time to understand our situation and helped us choose the right mortgage, comparing options carefully so we felt confident we were getting the best deal rather than just the first one on the table. She also guided us through arranging life insurance, explaining the different levels of cover clearly and helping us land on something that actually made sense for our circumstances and budget. Having that joined-up advice in one place took a lot of stress out of the process. The whole team, including Katie Frith, has been responsive, friendly, and clearly knows the market inside out. As nervous first-time buyers, we always felt looked after and well-informed. We wouldn't hesitate to recommend Mortgage 1st to anyone navigating a property purchase.
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Posted 2 months ago
We have used mortgage 1st three times now, Shaun has always been absolutely excellent and so has Bev supporting him, super smooth process, very fast turnaround and always available on the phone. 10/10
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Posted 2 months ago
Really quick and helpful service! Thank you
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Posted 2 months ago
Daniel and Paige provided outstanding customer service throughout my mortgage application. When my first mortgage offer unexpectedly fell through, they acted incredibly quickly and professionally to secure approval with a second lender. Their communication was excellent from start to finish, always keeping me updated and answering any questions promptly. I was also impressed with how smooth and efficient the whole process felt despite the setback. They worked hard behind the scenes to avoid delays and made a stressful situation much easier to manage. I’m very grateful for their dedication, persistence, and support in helping me obtain my mortgage offer. Highly recommend Daniel and Paige to anyone looking for reliable and proactive mortgage advisors.
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Posted 2 months ago
Mortgage 1st is rated 5.0 based on 2,152 reviews