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Mortgage 1st Reviews

5.0 Rating 2,152 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,152 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Katie and Sam are both very helpful ,professional and supportive.
Helpful Report
Posted 1 month ago
After a very taxing, frustrating, stress inducing year, I have finally got a mortgage thanks to Preet! This lovely lady has powered through helping me along. I am still in disbelief my mortgage has finally been approved. Preet has explained everything I need to know and has replied to me very promptly! I would most definitely recommend Mortgage 1st. If you are lucky you will have Preet on your side. Thank you all so much. Joanne
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Posted 1 month ago
Being a first time buyer , The care and attention given to me by the team is second to known. Chris was always there to help and advice, I saw the dedication he put into his job and am so happy that his efforts wasn’t in vain
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Posted 1 month ago
Exceptional advice from start to finish. We were introduced to Harriette Lane by our estate agent. She took the time to understand our specific circumstances and quickly identified the best lender and product for us. Harriette was very clear about what documents we needed to provide prior to submitting our application. We were then passed on to Lauren Webster, who is the mortgage processor. Lauren kept us updated and asked for a couple of additional documents that were requested by the lender. We were expecting a month between submitting the application and receiving a mortgage offer, but this came in much sooner, and I have no doubt that was down to Harriette and Lauren knowing their business. I would definitely recommend Harriette and Mortgage 1st to anyone looking to move and will be in touch when the time comes to re-mortgage.
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Posted 1 month ago
Been using Mortgage 1st a few years now! Very informative and prompt. Oliver Page is very helpful and extremely patient! Hannah Bowmer also very excellent and straight on point! Fantastic service from the team! Thanks Faz & Chris
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Posted 1 month ago
Beverley and Chad have been extremely attentive and efficient with all of our queries. So far in the experience we have not had any issues that the team have not been able to help with. Can’t wait to continue working with them!
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Posted 1 month ago
Really, very happy with quick response and all the service provided, thanks
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Posted 2 months ago
Beverley Hickman and Roberto Casamassa were absolutely brilliant. Very professional and organised. Went above snd beyond to keep me up to date and worked very efficiently to secure my mortgage. Would definitely recommend!
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Posted 2 months ago
Customer service was excellent. Always keep informed. Thanks Matt and Bev.
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Posted 2 months ago
Excellent and Professional service throughout. The team at mortgage 1st especially Gary and Beverley are simply Awesome and Amazing. How they managed to pull off this remortgage is nothing but a miracle. Outstanding Service!!!
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Posted 2 months ago
I'd like to send a big 'thank you!' to Keeley and Lauren for all of their help in arranging a remortgage for me. Had to jump through a lot of hoops with what I initially thought was going to be an impossible task for my situation. But it turned out my mortgage position before I contacted Mortgage 1st wasn't an issue for them, and they ended up getting me a great new mortgage deal which I'm really pleased about. From my first Team meeting with Keeley to getting my mortgage offer was around 2 months. In that time Keeley was in touch many times by email and phone calls giving me updates on what was needed next; whilst Lauren kept me up-to-date with proceedings via email. Fantastic service. Couldn't have done it without you! Thanks again..definitely a company to try 1st!!..
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Posted 2 months ago
Very helpful and kept in touch with us every step of the way
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Posted 2 months ago
Incredible service and endless support! Can we take this opportunity to say a huge thank you to Mathew, Paula and the team at Mortgage 1st for their never-ending support in securing a mortgage on our behalf. Our situation was quite trying at times, but their professionalism, patience, and deep expertise completely guided us through. They went above and beyond to make it happen, and we truly appreciate their dedication. If you want a team that delivers excellent results even with complex cases, look no further. Highly recommended!
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Posted 2 months ago
I’d previously used free mortgage broker services, but this time I decided to go with Mortgage 1st ... and honestly, it was the best decision I could have made. I had the privilege of working with two exceptional people: Oliver Page and Katie Frith. Oliver was brilliant at securing my mortgage deal, keeping me on track with documents, and making sure I had everything I needed. Katie then helped process my application and was absolutely incredible throughout. Nothing was ever too much trouble for Katie. She dealt with my many, many questions, acted as a fantastic liaison between me and Santander, and patiently helped fix the bits I got wrong along the way. I genuinely don’t think I’d have got my remortgage over the line without her. For anyone wondering why you’d pay for a broker when free services exist- believe me when I say, you really do get what you pay for. I’d 100% recommend Mortgage 1st.
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Posted 2 months ago
I had an excellent experience with Mortgage 1st, particularly with Laura, who provided outstanding support throughout the entire mortgage process. She was professional, knowledgeable, and always available to answer any questions, making what can be a stressful process feel straightforward and manageable. Laura kept me informed at every stage, explained everything clearly, and worked hard to secure the best possible outcome for me. Her communication was prompt, friendly, and reassuring from start to finish. The level of customer service I received was exceptional, and I felt valued as a customer throughout. I would highly recommend Mortgage 1st and especially Laura to anyone looking for mortgage advice and support.
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Posted 2 months ago
Would highly recommend using Oliver Page for any mortgage requirements - after an initial call, Oliver took care of everything else seamlessly getting us the best deal, with little input required from ourselves - thank you.
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Posted 2 months ago
Excellent service from Mortgage 1st. Craig and Katie were both incredibly helpful throughout the whole process. Craig was always quick to respond and even replied to messages outside working hours, which I really appreciated. Katie was friendly, professional and kept me updated every step of the way. As a first-time buyer, their support and guidance made everything much easier. I would highly recommend Mortgage 1st. Thank you both for all your help!
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Posted 2 months ago
I cannot recommend Rachel and Keeley at Mortgage First highly enough. From the very beginning of my mortgage application right through to receiving my mortgage offer, they have provided an exceptional level of service, professionalism, and support. Rachel in particular went above and beyond throughout the entire process. She took the time to understand my situation in detail and worked tirelessly to find the right mortgage solution for me. Her knowledge, persistence, and genuine commitment made a huge difference, and I will forever be thankful for the effort and care she put into my case. What could have been a very stressful experience was made far more manageable because of her dedication and reassurance at every stage. Keeley was equally fantastic in managing the application process. Her communication was excellent, keeping me updated regularly and ensuring that all documents and lender requirements were handled quickly and efficiently. She was always approachable, responsive, and proactive in keeping everything on track. What stood out most was the level of care and commitment from both Rachel and Keeley. They genuinely wanted the best outcome for me and worked hard to make sure everything progressed smoothly and without unnecessary delays. Buying a home and securing a mortgage can be daunting, but they made the process feel organised, supported, and far less stressful than it otherwise could have been. I am incredibly grateful for everything they have done and would not hesitate to recommend Mortgage First, Rachel, and Keeley to anyone looking for expert mortgage advice and outstanding service. Thank you both again for everything you have done to help make my home-buying journey a success.
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Posted 2 months ago
Lauren and Paige have been absolutely brilliant in helping me with my first mortgage. The process has been seamless and they have both always replied so promptly and have kept me well informed. Thank you
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Posted 2 months ago
Been very helpful to us even tho this our first time buying a home.
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Posted 2 months ago
Mortgage 1st is rated 5.0 based on 2,152 reviews