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Mortgage 1st Reviews

5.0 Rating 2,057 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,057 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Ronan has been fantastic helping me process my mortgage. He went above and beyond to make sure I had everything submitted correctly, whatsapping me out of hours answering any queries and making sure I understood everything and the options available. Would definitely recommend.
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Posted 2 months ago
Great service from start to finish, Dale initially supported us, timely, accurate and thoughtful advice! He then handed us over to Paige who then progressed the offer, whilst Dale continued to support us also. Real team work, that is customer focused, rare to see these days!! Would highly recommend!!
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Posted 2 months ago
Great service and customer support I always trust mortgage 1st to get me the best rates and product
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Posted 2 months ago
Chris helped us through the process, always willing to give quality and responsive guidance
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Posted 2 months ago
This is the second time we have used 1st mortgage and it has been a pleasure both times. Lauren and Katie have made this process easy and quick and I cannot thank them enough. If we ever move again we would always use mortgage 1st.
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Posted 2 months ago
Jenny and Beverley dealt with our Mortgage application with speed and efficiency in a friendly manner. I would certainly recommend.
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Posted 2 months ago
Lucy and Paige were very professional and efficient in dealing with our application and follow up questions. Great service
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Posted 2 months ago
Great friendly and professional service from Lucy and Paige. Provided clear information to us in an extremely timely manner and made the whole process a breeze. Highly recommend!
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Posted 2 months ago
Great service and able to answer any questions that we had. Great customer service overall. Would highly recommend, Emma and Preet have been amazing and made things really easy for us!
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Posted 2 months ago
Chris and Paige are very professional, helpful and helped the switch to go through timely.
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Posted 2 months ago
My first time using Mortgage 1st, and I genuinely couldn’t recommend them enough. I initially dealt with Jenny, who has been amazing from the very beginning. Her advice was invaluable and made what can be a long and stressful process feel so much easier and I felt confident that the advice I received was thoughtful, kind, and truly in my best interest. I also worked with Bev during the later stages, and the communication throughout was fantastic. I really can’t fault the service and am incredibly grateful for all their support. From start to finish, communication was quick and responsive, and they were always on hand to answer any questions—no matter how big or small. Thank you!!
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Posted 2 months ago
I've used Mortgage 1st several times over the last few years and I have no reason to consider any other broker. For my latest re-mortgage Oliver and Bev have once again demonstrated efficiency and responsiveness in guiding me through the process.
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Posted 2 months ago
great advise and service
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Posted 2 months ago
Definitely recommend! Mat and Paula were really helpful, great communication throughout which made the process really smooth.
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Posted 2 months ago
They were incredibly helpful and friendly throughout the whole process, and always on hand to answer any questions I had. They made what can be quite a stressful process feel so much easier and more manageable. I couldn’t recommend them enough!
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Posted 2 months ago
Jenny is first class at her job.. she knows the market inside out and guides you every step of the way. I would not hesitate in recommending her to any one of my friends and family.
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Posted 2 months ago
I’ve used Mortgage 1st twice now. First for my initial mortgage and recently for my remortgage. The service has been excellent both times. Beverly and Sam were incredibly helpful throughout the whole process. They were always responsive, clear in their explanations, and made everything feel straightforward and stress-free. I really appreciated their support and would happily recommend them to anyone looking for reliable mortgage advice.
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Posted 2 months ago
Fantastic customer service again from Megan and Paige. 100% would highly recommend.
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Posted 2 months ago
The service was excellent. Quick, kind, proactive, effective. From my first conversations with Harriette to the communication with Keeley.
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Posted 2 months ago
Very happy with the service received, from our initial conversations with Julie, then to the handling of the offer with Lucy & Paula. Prompt responses, talked us through every step and were available on the phone to answer any questions we had. We went with Mortgage 1st as they dealt with our first purchase years ago and were really happy to continue that into our 2nd purchase. If we move again then we would more than likely come to yourselves. Thanks.
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Posted 2 months ago
Mortgage 1st is rated 5.0 based on 2,057 reviews