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Mortgage 1st Reviews

5.0 Rating 2,057 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,057 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Craig and Becky have guided us through every step of the process with confidence and have alway been happy to answer any questions we have. As first time buyers with a self employed income, we weren't sure where to look for a lender but Mortgage1st did all the hard work for us and got us the best deal possible!
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Posted 2 months ago
We have been in the process of getting a mortgage for a little while to buy our first home and have been dealing with Mark Ambler. He has been absolutely fantastic from start to finish and always made himself available to answer any issues or queries we had. He has made the process extremely smooth for us and he’s been absolutely fantastic, I couldn’t have asked for a better person to deal with our process. Mark submitted our application and then handed over to Katie Frith who has been brilliant in getting this done. Always been on hand when required and got the application progressed for us again with no issues. Both an absolute credit. Would absolutely recommend Mortgage 1st to anyone and especially Mark and Katie. Thank you.
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Posted 2 months ago
We can’t thank our mortgage advisors Tom enough for the help and support throughout our mortgage process. From our first conversation, he was friendly, patient, and incredibly knowledgeable. We had a lot of questions and uncertainties, but he always took the time to explain everything clearly and made sure we understood each step. To Bev, thank you for spicing the whole process. We had two best advisers who made the whole process smooth. What really stood out was how responsive and reassuring they were during the more stressful parts of the process. They kept us updated regularly and worked hard to make sure everything stayed on track. It genuinely felt like they cared about getting the best outcome for us rather than just completing a transaction. Thanks to their guidance, what could have been a very overwhelming experience turned out to be smooth and manageable. We are really grateful for their support and wouldn’t hesitate to recommend them to anyone looking for honest, professional mortgage advice.
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Posted 2 months ago
Very professional and prompt service
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Posted 2 months ago
Extremely helpful advisor Rachel Ambrose & also Katie Fritglh. They have both really helped us to deal with everything as we didnt have a clue and it became a bit stressfull so thankyou.
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Posted 2 months ago
We have used Megan as our mortgage advisor for a few years now, and we couldn’t be happier with the service she provides. Megan’s expertise, professionalism, and attention to detail have always given us complete confidence throughout the process. She explains everything clearly and makes a stressful time much easier and process goes smoothly. Over the years she has consistently gone above and beyond to find the best options for us, and her knowledge of the market is excellent. We would absolutely recommend Megan to anyone looking for a reliable and knowledgeable mortgage advisor, and we will definitely continue to use her services in the future.
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Posted 2 months ago
Great service so far. Very quick response to emails and calls.
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Posted 2 months ago
A very positive experience overall. Many thanks to Ian and Preet for their help throughout the process, which has made our life much easier. Ian was especially professional and responsive, always taking the time to explain things clearly and keep everything moving. His support made the whole process much smoother and far less stressful. Ian has absolutely been the best broker we have worked with. Preet also provided great support behind the scenes in keeping the paperwork and communication organised, which we do appreciate. Would happily recommend.
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Posted 2 months ago
So far so good. Better rate then the best one I could find direct with the banks also didn't have to spend 2.5 hours having a video call with my bank; Sam was able to gather the required info in an efficient and unpushy way. Will likely re use again in the future
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Posted 2 months ago
Helped us massively with our remortgage. Very supportive and friendly service
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Posted 2 months ago
Great service! Thanks
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Posted 2 months ago
I worked over several months with Laura Osborne (and later, additionally, Katie Frith) with a very complex set of circumstances to obtain a mortgage. I had initially consulted other brokers to get a picture of what my options might look like but didn't sense it would be the right fit or the right lender/loan. Laura was candid, helpful, always ready to answer my questions and guided me through everything. After some ups and downs, it seems everything fell into place perfectly and we secured a high street offer with my desired lowest possible deposit...despite only a few months earlier potentially staring down the barrel of specialist lenders with less favourable rates and deposit requirements. Katie and Laura teamed up to finalise and complete the offer process with the lender and I have only good things to say about them. I've since recommended them to a friend who is starting the process. Laura & Katie, eternally grateful!
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Posted 2 months ago
I had a great experience with Mortgage 1st while arranging my mortgage. Emma, my mortgage advisor, was knowledgeable, professional, and always happy to answer my questions, making the whole process much less stressful. Paige, the mortgage processor, was also very organised and efficient, ensuring all paperwork was handled quickly. I’d highly recommend Mortgage 1st. Thank you Emma and Paige for making the process so straightforward!
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Posted 2 months ago
I used mortgage first as was recommended by a friend and was passed on to mark ambler who was super friendly and helped with any questions and gave plenty advice during the mortgage process, we also had keeley Craig who also helped with the process who again was very professional, helpful and kind. I most definitely will be using mortgage first again and highly recommend especially the 2 individuals we had help us. Thank you again mark Ambler and keeley Craig
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Posted 2 months ago
From the get go Chris made the whole process stress free. He was on hand at all times for any questions we had or reassurance we needed. I cant recommend them enough. If i could give 6 stars i would!
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Posted 2 months ago
We’re really happy with the service we received. Danny Skyes was incredibly helpful throughout the whole process and took the time to explain everything to us, which made a huge difference as first-time buyers. Katie Frith was also great at keeping us updated with regular emails, so we always knew what was happening. We honestly couldn’t have done it without their support. Thank you both!
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Posted 2 months ago
The prompt service from Mortgage 1st has been excellent. I have been informed at every stage of my mortgage application speedily and a kind manner. I would highly recommend Mortgage 1st to anyone seeking a mortgage application service. In my case a lifetime mortgage application. I can’t thank them enough.
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Posted 2 months ago
Oliver & Katie were a massive help in my mortgage process and made the whole process easy and smooth for myself, would highly recommend Mortgage 1st.
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Posted 2 months ago
Really great company! Great communication with us, being new to getting our mortgage we had lots of questions and worries but they made us feel at ease and helped us with everything to make it a smooth process!
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Posted 2 months ago
Beat mortgage advise, same and katie
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Posted 2 months ago
Mortgage 1st is rated 5.0 based on 2,057 reviews