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Mortgage 1st Reviews

5.0 Rating 2,165 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,165 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
My mortgage broker, Laura, has been great the whole way through - responsive, explains things clearly and always follows-up
Helpful Report
Posted 2 months ago
Thank you Ian, for your Excellent communication and 1st class service in every step. You made the process easy to understand,handled professionally you went beyond to secure the best mortgage. Stress free, always available to answer questions and provided assurance. First consultation to completion, making my dream of homeowner a reality. Thank you much lan your service was exceptional. Highly recommended!!.
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Posted 2 months ago
This was my first time using a mortgage broker and it has been a very positive experience. Ian has been extremely informative and supportive in securing our mortgage deal in just over a week! The process has been so smooth and taken a lot of stress away from us. I would highly recommend!
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Posted 2 months ago
I couldn't be happier with the service I received. From start to finish, Enamul was always available to answer my questions, explain everything clearly, and provide reassurance throughout the mortgage process. He took the time to understand my personal circumstances and worked hard to find the best mortgage deal for my situation. Nothing ever felt like too much trouble, and his knowledge, professionalism, and friendly approach made what could have been a stressful experience feel straightforward. The support provided by Keeley behind the scenes was equally exemplary. I would highly recommend them to anyone looking for a mortgage broker who genuinely puts their clients first. Thank you for all your support!
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Posted 2 months ago
A very positive experience overall. Ian was especially professional and responsive, always taking the time to explain things clearly and keep everything moving. His support made the whole process much smoother and far less stressful. Ian has absolutely been the best broker we have worked with. Would happily recommend!
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Posted 2 months ago
They made the experience smooth
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Posted 2 months ago
Great company recommended to all. Bob & San xxxxxxxxxxx
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Posted 2 months ago
Great company recommended to all. Bob & San xxxxxxxxxxx
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Posted 2 months ago
Couldn’t fault the service from Mortage 1st. Communication, understanding and all round friendly service made our remortgage process so much easier. Ryan and keeley have been fantastic and would highly recommend Mortage 1st to friends and family. Thank you :)
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Posted 2 months ago
Ronan and Keeley were exceptional in helping me to secure a mortgage. Their wealth of knowledge and prompt response is highly commendable. You can never go wrong with them
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Posted 2 months ago
I honestly cannot fault them! From securing our mortgage within 9 days (Ronan is a legend) to securing our insurance! Communication was brilliant from all members of the team! Could not recommend them enough.
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Posted 2 months ago
Chris and Becky were fantastic in helping us secure a remortgage on a complex property. Quick to respond, and always easy to get hold of when we needed them. They guided us through the process, showed us our options and ultimately helped us achieve exactly what we set out to do. Very happy indeed!
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Posted 2 months ago
Thank you very much, Chris and Keeley, for all your help. This is not the first time I've used your service, and it definitely won't be the last. You are absolute superstars! Your professionalism, support, and dedication made the whole process smooth and stress-free. I truly appreciate everything you've done and would highly recommend you to anyone looking for outstanding service.
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Posted 2 months ago
Katie and Sam are both very helpful ,professional and supportive.
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Posted 2 months ago
After a very taxing, frustrating, stress inducing year, I have finally got a mortgage thanks to Preet! This lovely lady has powered through helping me along. I am still in disbelief my mortgage has finally been approved. Preet has explained everything I need to know and has replied to me very promptly! I would most definitely recommend Mortgage 1st. If you are lucky you will have Preet on your side. Thank you all so much. Joanne
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Posted 2 months ago
Being a first time buyer , The care and attention given to me by the team is second to known. Chris was always there to help and advice, I saw the dedication he put into his job and am so happy that his efforts wasn’t in vain
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Posted 2 months ago
Exceptional advice from start to finish. We were introduced to Harriette Lane by our estate agent. She took the time to understand our specific circumstances and quickly identified the best lender and product for us. Harriette was very clear about what documents we needed to provide prior to submitting our application. We were then passed on to Lauren Webster, who is the mortgage processor. Lauren kept us updated and asked for a couple of additional documents that were requested by the lender. We were expecting a month between submitting the application and receiving a mortgage offer, but this came in much sooner, and I have no doubt that was down to Harriette and Lauren knowing their business. I would definitely recommend Harriette and Mortgage 1st to anyone looking to move and will be in touch when the time comes to re-mortgage.
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Posted 2 months ago
Been using Mortgage 1st a few years now! Very informative and prompt. Oliver Page is very helpful and extremely patient! Hannah Bowmer also very excellent and straight on point! Fantastic service from the team! Thanks Faz & Chris
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Posted 2 months ago
Beverley and Chad have been extremely attentive and efficient with all of our queries. So far in the experience we have not had any issues that the team have not been able to help with. Can’t wait to continue working with them!
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Posted 2 months ago
Really, very happy with quick response and all the service provided, thanks
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Posted 2 months ago
Mortgage 1st is rated 5.0 based on 2,165 reviews