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Mortgage 1st Reviews

5.0 Rating 2,055 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,055 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Curtis Crews and Lauren Webster from Mortgage 1st have been a class act. they have been so patient with my lack of knowledge in the mortgage application. The support that I have had from Curtis has been second to none, I have phoned him on numerous occasions for advice and he has always been most helpful. Highly Recommend. Five Stars.
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Posted 1 month ago
Harriette has been actively involved in our case from day one and successfully secured us a good deal. We’re very pleased with the service she and her team provided, and we highly recommend her as a mortgage advisor.
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Posted 1 month ago
I had a great experience with mortgage 1st service. From start to finish, everything was quick, efficient, and completely reliable. They answered all my questions clearly, helped me compare the best rates, and secured a great deal in record time. The entire process felt seamless, and I always knew where things stood. If you need a mortgage broker who actually delivers on speed and trust, look no further. Five stars!
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Posted 1 month ago
Mortgage 1st have been great and really good at explaining, and going through the process.
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Posted 1 month ago
Daniel Sykes has been absolutely amazing! As first-time buyers, we were nervous, but he made the whole process almost entirely stress-free. Being autistic, I appreciated how clear, proactive, and organized he was. His and Preets communication is Excellent, they consistently answered emails within hours. They are proactive, organized, and kept us in the loop at all times. Thank you again for all your help! Highly recommend!
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Posted 1 month ago
Sorted our remortgage out. Dale was really helpful and all went through with no problems. Will be using Mortgage 1st on our next renewal. Would really recommend this company.
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Posted 1 month ago
Mark and lauren made the process easy and stress free from start to finish with plenty of advise along the way
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Posted 1 month ago
Mortgage 1st made going through the mortgage process , when buying our first home. so easy and smoothly. I can’t help but thank Lauren and Dale enough for everything that they have done. Highly recommend.
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Posted 1 month ago
Danny and Paige have been excellent in guiding me through the process of my first remortgage, always happy to answer any questions. I have never felt pushed or pressurised and always received friendly, sensible advice.
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Posted 1 month ago
Daniel Sykes has been great from start to finish. Mortgage 1st can't do enough for you, would highly recommend
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Posted 1 month ago
Great service as always. I have been in contacted with Jenny over the past year with discussions of remortgaging before deciding to sell and move home. Jenny and Paige have kept me well informed throughout the process of application right up to the offer. Extremely friendly and always on hand to answer any questions. Would highly recommend. Thankyou so much for all your help.
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Posted 1 month ago
A brilliant experience from start to finish. There was no pressure or hard selling—just excellent customer service. Everything was handled quickly and efficiently, and communication was great throughout. Danny and Paige were both very helpful. I would definitely recommend.
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Posted 1 month ago
Good service
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Posted 1 month ago
As first-time buyers, purchasing a house can be overwhelming, and we needed professionals to guide us. We approached Ronan as our independent mortgage advisor, who is professional, responsive, knowledgeable, and efficient. We submitted our mortgage application within two days. Ronan worked proactively and tirelessly to put all the information together, and Becky kept us updated throughout the mortgage application process, guiding us through the next steps. Reflecting on our experience, we feel we received excellent value for money. A massive thank you to Ronan and Becky. I would definitely recommend them to anyone who is looking for a mortgage advisor.
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Posted 1 month ago
Dealt with our mortgage to a better deal
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Posted 1 month ago
Couldn’t recommended Danny and keeley enough. Made everything hassle free from start to finish!
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Posted 1 month ago
As a first time buyer, Emma and Paula made everything easy and stress free. They were always helpful and happy to answer any questions. Wouldn’t hesitate to recommend.
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Posted 1 month ago
On navigating our house journey and trying to locate a Mortgage Offer - Mortgage 1st we’re absolutely amazing! With dealt with Broker Ian, who was fantastic! Ian helped up from the moment we enquired, great communication & help! Always available to answer any questions we had and he made the process so clear for us. All the details were put forward by Ian, every step of the way. Ian also managed to find us a lender - which we are over the moon about. We felt like as soon as Ian helped us, it was such a stress free process! So HUGE thanks to Ian, he is really great at what he does! We also had communications with Keeley - who was very clear and helpful! So easy to speak with and all information sent over by Keeley was clear, straight forward and dealt with so promptly! Keeley is also absolutely fantastic! Big thanks to her as well! Two very lovely professional kind and helpful knowledgeable people - great at their jobs! Thanks again - we really do appreciate all the help!
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Posted 1 month ago
Massive thank you to Lauren & Dale who have been absolutely amazing! As first time buyers, we didn’t really know a lot about the process, but Lauren and Dale were extremely friendly, patient & helpful along the way! Nothing from us was ever too big an ask, and both Lauren and Dale were happy to answer any of our questions even the little ones whenever they could! Both very quick with response and brilliant with communication! So so appreciative of both of them, I would very highly recommend to anyone buying a house to go with Mortgage 1st!
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Posted 1 month ago
With thanks to Rachel and Paige I have just received my mortgage offer. From start to finish, they were professional, knowledgeable, and incredibly supportive throughout the entire process. They worked hard to find the best deal for my circumstances and make sure everything went smoothly and efficiently. I genuinely felt that they had my best interests at heart every step of the way and would not hesitate to recommend them to anyone looking for reliable, friendly, and highly capable mortgage brokers.
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Posted 1 month ago
Mortgage 1st is rated 5.0 based on 2,055 reviews