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Mortgage 1st Reviews

5.0 Rating 2,058 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,058 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Really good help from Katie & Daniel, would definitely recommend!
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Posted 1 week ago
Really good help from Katie & Daniel, would definitely recommend!
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Posted 1 week ago
Tom Dent was super professional, helpful, informative and made the process of getting a mortgage seamless - as first time buyers we were very daunted by the whole process. He was also very transparent around costs, rates, fees the brokers earn etc. can’t fault his service or professionalism. Thank you Tom!
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Posted 2 weeks ago
Very informative, with constant up date and advice throughout the process
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Posted 2 weeks ago
"A huge thank you to Harriette Lane from mortgage1st for the expert advice and to Paige Sanderson for keeping everything on track. As a first-time buyer/morgage seeker, I had a lot of questions, and they handled them all with patience and care. It felt like I had a real team in my corner. Five-star service!"
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Posted 2 weeks ago
A great service from initial application to approval. The team led me through the process and were really helpful. From application to approval took just over a week and the process is now in the hands of the solicitors. I would strongly recommend them.
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Posted 2 weeks ago
Excellent communication, advice and support from Matt Morriss and Paige Sanderson.
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Posted 2 weeks ago
Very efficient and professional.Attended to all our needs and was with us all the way of the journey
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Posted 2 weeks ago
Jenny and Bev have been really helpful during my mortgage offer process. I’m a first time buyer and Jenny has really helped me ease my anxiety.
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Posted 2 weeks ago
Megan has helped us out with mortgage changes over several years. She is fabulous and reallly works to find you the best option. Lauren has also been a superstar keeping us up to date and on track.
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Posted 3 weeks ago
Excellent service . Superb commuincation .it was a bresth of fresh air made to feel valued at all stages of the process. Professional from start to finish.
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Posted 3 weeks ago
Daniel is always very helpful and covers off everything i need for remortgage
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Posted 3 weeks ago
Great service from Chris and Lauren - efficient, super helpful and supportive every step of the way! 100% recommend for anyone, whether that be first time buyers or your next purchase. This is our second time using you and great service again!
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Posted 3 weeks ago
Absolute fantastic service from both Chad and Keeley taking away all the stress from the process especially after being mislead by a previous mortgage broker. 10 out of 10 service
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Posted 3 weeks ago
Anya and Paige have been amazing as I am first time buyer I found the process overwhelming. They had clear communication throughout and explaining every step. I would recommend mortgage first.
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Posted 3 weeks ago
A huge thank you to Lauren and Edward for their help with extending my mortgage. They made the process feel smooth, clear and stress-free. I really appreciate their support and would highly recommend them.
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Posted 3 weeks ago
Danny and Bev have been a huge help throughout our mortgage process, always willing to jump on the phone and discuss numbers and the various options we had, whilst also providing a genuine, caring support throughout.
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Posted 3 weeks ago
We dealt with Lucy , Paige , Sarah and George all of whom where excellent and made everything very clear and easy to understand. Can not fault any of them at all. Both my partner and I are hugely thankful to the team. We will definitely recommend. Many thanks guys! Natalie and Dan.
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Posted 3 weeks ago
Great service. Kept in touch throughout the process. Dealt with my silly questions and informed me of every step.
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Posted 4 weeks ago
We have been using Mortgage 1st for the past 8 years and have always found the team to be really helpful. Our remortgage this time round has been a straightforward process and was done in a matter of a few weeks. Thanks to Mark & Rebecca in particular who dealt with our recent mortgage whilst we were out of the country, we had regular updates which made us feel at ease throughout the whole process. We will keep using this company for our future mortgage needs.
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Posted 4 weeks ago
Mortgage 1st is rated 5.0 based on 2,058 reviews