Login
Start Free Trial Are you a business? Click Here

Mortgage 1st Reviews

5.0 Rating 2,058 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,058 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Beat mortgage advise, same and katie
Helpful Report
Posted 2 months ago
I have several buy to let mortgages that were coming to an end at the end of 2024.....I contacted Craig and with his help and expertise he got me out of a possible very expensive hole.... Thanks Craig I would always recommend you
Helpful Report
Posted 2 months ago
They were brilliant. Shaun and Lauren were so helpful and extremely efficient for us. As first time buyer, everything was easy for me from the start to the end. I'm thankful and highly recommend Shaun and Lauren
Helpful Report
Posted 2 months ago
Fantastic service from Megan and Lauren. They are extremely helpful and efficient from start to finish, and always strive to find the best deals. This is the third time we have used Megan, and would not hesitate to use them again. Thank you for all your help. Excellent!
Helpful Report
Posted 2 months ago
Unbelievable! Jenny is by far the nicest person I’ve dealt with. She went above and beyond what I expected. As a first time buyer, I had no clue what I was doing to be honest. Jenny went out of her way to help me and offer advice with the process. I was then passed onto Preet who helped me so much with explaining things very thoroughly. I’m forever thankful. I will 100% be recommending this company going forward.
Helpful Report
Posted 2 months ago
Ronan has been excellent all throughout my journey,he goes above and beyond. He replied to any queries and worries swiftly reassuring me throughout the process. Being a first time buyer is stressful, I would be lost without him. Keeley does the administration side and has been great in communicating with. I highly recommend Ronan and Keeley.
Helpful Report
Posted 2 months ago
Really fast and efficient. Has been a very smooth process and very happy with the offer we have received.
Helpful Report
Posted 3 months ago
Would definitely recommend!! As a first time buyer it’s safe to say I didn’t know much information about the steps involved with buying a property. Lucy was super helpful talking me through the process and asking if i had any questions. She made me aware of all mortgage options available and how they would impact me. I had plenty of questions and she was always happy to answer them whether that was in an email or phone call, always asking what was best for me. She definitely made me have a nice and easy first experience as she did all of the work! Once I’d decided on a mortgage with the help of Lucy, Bev contacted me to help secure this with no problems at all. The contact from them both was great as they were proactive but not at all overwhelming.
Helpful Report
Posted 3 months ago
I was introduced to Craig through a trusted friend and I have been so happy that I was! He has consistently offered honest advice and realistic suggestions and provided me with clear rationales for these. Having not previously had cause to think too much about mortgages and financial decision-making, I've needed over the last year or two to talk to Craig a lot about options open to me and my family during some very stressful times. Craig has consistently been patient, understanding, reassuring and thoughtful. He is professional without ever being intimidating, he is adaptable to changing plans and explains everything in good time so that I have an adequate chance to think things over. Having had a couple of less than great experiences, I was so relieved to find an adviser who seems really to care about the people he's supporting.
Helpful Report
Posted 3 months ago
Ronan has been excellent the whole way through the application! Nothing was too much hassle & he was very patient & polite. They both kept me updated throughout each stage. Would highly recommend using keeley & Ronan! Brilliant service
Helpful Report
Posted 3 months ago
Lauren and Matthew have been incredible throughout my mortgage process, supporting me with first getting the best deal then throughout the solicitor process. Lauren continued to make contact with the solicitor to support me with moving the process along. Thankyou both from a very happy home owner.
Helpful Report
Posted 3 months ago
Shaun was recommended by a friend and did not disappoint in finding a good deal, preet then took over, excellent communication throughout from both.
Helpful Report
Posted 3 months ago
Both Bev and Danny were fantastic in arranging our mortgage quickly and efficiently whilst being friendly and personable. We’ve dealt with Danny before and recommended him and will continue to do so going forward. Thanks both!
Helpful Report
Posted 3 months ago
I had an outstanding experience working with Craig and Paula on my mortgage. From start to finish, they were incredibly supportive, professional, and genuinely committed to helping me through the entire process. Craig explained everything clearly and made sure I understood each step, while Paula was always quick to follow up and keep me updated. Thank you so much.
Helpful Report
Posted 3 months ago
Danny and Bev are the best there are! They're always happy to answer any questions, they respond in really good time and they're lovely to deal with. Can't recommend them enough.
Helpful Report
Posted 3 months ago
Fabulous service from Laurel. On the ball and reassuring from start to finish, making a stressful situation, stress free. I would thoroughly recommend Laurel to anyone looking for a mortgage/ remortgage. Many thanks.
Helpful Report
Posted 3 months ago
Dale & Beverley have been incredibly helpful throughout the entire process. From start to finish, they made the whole process feel simple and stress-free. They explained everything clearly, kept me updated throughout, and were always available to answer any questions — no matter how small.
Helpful Report
Posted 3 months ago
Very responsive and helpful.
Helpful Report
Posted 3 months ago
As a first time buyer, Danny’s help and expertise were invaluable. The process was completed exceptionally quickly and Danny was more than happy to answer any questions and provide his advice. We were also impressed by Katie in Danny’s team, responding to emails and dealing with documentation in a timely and professional manner. I would definitely recommend Danny and Mortgage 1st.
Helpful Report
Posted 3 months ago
Excellent communication and service throughout our house purchasing experience!
Helpful Report
Posted 3 months ago
Mortgage 1st is rated 5.0 based on 2,058 reviews