Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,244 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,244 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 18th July 2025

1394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been buying MiP shoes and boots, plus gloves etc for my Fiancee, for over 9 years, and have always considered them a high end purchase, still, my opinion has changed after purchasing a pair of Wanda boots from my local HoF in Cardiff Christmas time, she has literally wore them twice, and nearly all the buttons on one boot have literally just fallen off, not discovered till we arrived home on both occasions, and the heels have worn away quicker than they should have, this is extremely disappointing, still paid £150 for them in the sale, I would like these boots replaced, or a full refund please, I have pictures.”

Helpful Report

Posted 5 years ago

Good Afternoon Anthony I am so disappointed to read of your recent experience with our Wandah boots. We would love the opportunity to put this right - you mentioned you purchased them in our concession within House of Fraser so could return them to there, or if it more convenient please contact our Customer Services Team who will assist in getting this resolved for you. Our sincere apologies but we look forward to helping you!

Posted 5 years ago

“I have made several orders with Moda in Pelle, which I have been really pleased this. Unfortunately, this time it was a disaster! I placed an order, it had not arrived 10 days later and the tracking info just kept saying 'at depot'. I phoned Moda in Pelle customer services, was told it had gone to Hull (I am in the South), and it would be reshipped. I waited another week. I phoned again and was told 'it is not our fault as it is with the carrier'. However, I ordered from Moda in Pelle and that is who my contract is with. I was then told I could have a refund. After waiting 7 working days, it was still not in my paypal account, so I phoned Moda in Pelle where they finally have given me a refund. This took a total of over 5 weeks.”

Helpful Report

Posted 5 years ago

Good Afternoon I am so disappointed to read above of your experience when ordering with ourselves. It is always our aim to resolve any queries in a timely manner and clearly on this occasion we didn't deliver this. I can only apologise sincerely and offer my assurances your feedback will be acted on.

Posted 5 years ago

“Disappointed. The last boots I purchased from you were not box fresh worn with faulty zip.The boots were returned which I payed for No apology. Was given a 10% reduction on next purchase unfortunately this did not cover for the return.I have bought many many items of footwear from you ankle boots trainers etc.Been forced to shop at Marc Fisher.and Bronx.I have put sandals on my basket but I need a substantial discount Sincerely Caroline. Collins 07977011719”

Helpful Report

Posted 5 years ago

Good Afternoon Caroline I am sorry you were disappointed with this purchase. I can see that we have spoken via our Customer Services Team and I would like to assure you we will be in contact to refund the postage costs as agreed. Whilst it is very unusual for this type of error to happen we have already fed this back to our dispatch and quality team so please be assured your feedback is valuable and we appreciate the time you have taken to bring it to our attention.

Posted 5 years ago

“Awful customer service. I returned items back to the store a fortnight ago and I am still waiting for a refund. Contacted Moda In Pelle customer services several times and they were useless and one assistant in particular was rude and arrogant. They need to urgently sort out their returns and refunds process.”

Helpful Report

Posted 5 years ago

Good Afternoon I am sorry to learn of your poor experience regarding our returns procedure. I will certainly address your feedback regarding the assistance from our team members. I can see we completed the refund at the end of January however we have been made aware this week of issues through our payment provider which has delayed the actioning of these refunds. I am pleased to assure you that they have confirmed that this is now resolved. Our sincere apologies once more and thank you for taking the time for offering us your feedback - this really is invaluable to us.

Posted 5 years ago

“Very rude and bad customer services. I purchased some shoes and even though I emailed them proof of me returning the item with a special delivery tracked receipt? Over a month later i have still not received a refund for the returned item? I have followed every instructions by their returns policy which is the reason for my low rating. I was a regular customer but not anymore!”

Helpful Report

Posted 5 years ago

“Only worn shoes 3 times and material has ripped at side of one shoe already.”

Helpful Report

Posted 5 years ago

Good Morning Gail I am sorry to read about your issue with your recent purchase. We will be pleased to help you with this and get it resolved for you. I have asked one of our team to get in contact with you so we can get this process underway. Please be assured we will get this sorted for you!

Posted 5 years ago

“Didn’t actually receive what I ordered, which was a Christmas present. Poor communication and poor service. Very disappointed”

Helpful Report

Posted 5 years ago

“I had to return a pair of Faulty boots in which you agreed to pay the postage all though I got a full refund for the boots despite several emails which you clearly ignored I am still waiting for my postage money back and I quite personally think your customer service is very poor”

Helpful Report

Posted 5 years ago

Good Morning Angela Thank you for your review. I can see our correspondence and sadly we have no contact number for you which we would need to process the refund for the postage. I have asked our team to make contact with you to get this and then of course we will refund the postage for you.

Posted 5 years ago

“My order was not able to be delivered. I was kept waiting weeks to be informed. First and probably last time to use this site.”

Helpful Report

Posted 5 years ago

“Unfortunately I'm disappointed in the dispatch time and quality. My order took 3 weeks to arrive. I was initially very pleased as they looked like a beautiful pair of boots however after one wear the stitching on the detailing on the front has come away and two of the stones have fallen out.”

Helpful Report

Posted 5 years ago

Good Morning Alison Thank you for your review. I am so sorry to read of your experience with our Cassandra boots. I have asked one of our Customer Services Team to contact you so we can certainly get this resolved for you. Our apologies for the inconvenience but we look forward to helping you.

Posted 5 years ago

“Ordered two pairs of shoes. Neither arrived. Had to chase. First pair became out of stock. And was told the 2nd pair were lost with Hermes. Don’t think we’re ever posted. Now they are all out of stock.”

Helpful Report

Posted 5 years ago

“Boots lovely , leather soft and comfortable fast delivery and great price for a quality item .”

Helpful Report

Posted 5 years ago

“I never revived my parcel.”

Helpful Report

Posted 5 years ago

“Not tried them yet as they are for my March holiday”

Helpful Report

Posted 5 years ago

“still waiting for delivery”

Helpful Report

Posted 5 years ago

“Absolutely shocking and would never purchase from you again! I'm sure if you treat customers like I was treated you wont be around for long!”

Helpful Report

Posted 5 years ago

“I didn’t receive my order I was very disappointed as it was a Christmas present as you use Hermes I will not order on line again they are horrendous you did try to track my order but they couldn’t find it the boots I ordered where then out of stock so I got a refund my advise would be STOP using Hermes”

Helpful Report

Posted 5 years ago

“Your customer service is really bad .I buy loads of shoes from you simply because I like your product .Whenever there's issues zero help in that small call centre of yours”

Helpful Report

Posted 5 years ago

“Unfortunate my experience with Moda in Pelle has been a total disaster! My boots approx 3 weeks old the sole completely gave away while 50 miles from my home. After complaining and made feel that it was my fault by customer services I was send an email to say they were sorry of any inconvenience. With no boots over the Christmas period and now waiting on my refund for over 2 weeks with still no reply I am sure you can understand my frustration with this company!”

Helpful Report

Posted 5 years ago

“They ripped on the 5 day I was wearing them”

Helpful Report

Posted 5 years ago

Moda in Pelle is rated 4.7 based on 30,244 reviews