Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,241 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 18th July 2025

1394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The discription says leather the boots are plastic”

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Posted 5 years ago

“Boots arrived and were faulty. Sent back.”

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Posted 5 years ago

“I ordered a pair of boots in the sale, I paid in good faith and got an email to confirm my order, and they had taken my money. Some days later I got an email to say my order had been cancelled! I did not ask for my order to be cancelled.. moda just did it! ...Just be aware if you order, you may not get the goods! Very very bad customer service moda in pelle!! I’m not one for putting bad reviews out there, I believe In fairness, but in this case I think it was very much needed.”

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Posted 5 years ago

“Rubbish orders a pair of shoes very big sizing cost me 4 pound to send back im never ordering from you again”

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Posted 5 years ago

“The right boot heel has come off I need to contact you but work for adult social care therefore have not had the opportunity. Could come one call me 07801062980”

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Posted 5 years ago

Good Morning I am sorry to read this has happened. I have requested a member of our customer services team contact you today so we can get this resolved. Many Thanks Moda In Pelle

Posted 5 years ago

“Waste of time waste of time waste of time”

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Posted 5 years ago

Good Morning Angela Thank you for taking the time to leave a review. I am unsure what has happened but I have asked one of our team to contact you so we can assist further. Many Thanks Moda In Pelle

Posted 5 years ago

“Expensive mistake. Ordered boots and shoes, sizing extremely small. Had to return parcel by tracked service as stated on their returns instructions. The package which was extremely large (boots & Shoes) was very expensive to return. Problems with buy online.. mistake never to be repeated.”

Helpful Report

Posted 5 years ago

Good Morning Thank you for your review I am sorry you had issues with the sizing, this is not something we have been made aware of by customers but fitting can of course vary between each customer . I appreciate you are disappointed with the cost of returns - I will of course feed this back for you as customer feedback is very important to us. Many Thanks Moda

Posted 5 years ago

“My shoes have already come apart not happy they need to be replaced”

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Posted 5 years ago

Good Morning Hayley Thank you for taking the time to leave your review - I am so sorry this has happened to your Breana. I have spoken with our customer services team and i can see we have received your email and they will be reaching out to you to get this resolved for you. Our apologies once more. Moda

Posted 5 years ago

“Heels on shoe smaller than expected. Return policy not transparent. Poor and ineffective customer service”

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Posted 5 years ago

Good Morning Claire, Thank you for taking the time to leave a review regarding your recent purchase. I am sorry to read the heel height wasn't suitable. I am unsure if you are aware but our description details the heel height to assist our customers - maybe something to help in the future. Regarding the returns policy, we do detail the full options on returning however as always feedback is very important and we can take the opportunity to review this. Many Thanks, Moda

Posted 5 years ago

“Awful customer service They dont care ho wupset you are if theres an issue and never follow co,plaints up Wouldnt recommend and wouldnt buy from them again Always respond to reviews as though theyre looking into it and going to help when they're in fact not doing anything at all to rectify upset.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for leaving a review on your recent shopping experience with ourselves. I have managed to locate the full email trail of the conversations between yourself and our customer services team. I can see our multiple offers of resolution (including full refund, free returns, internal investigations etc.) were not taken up by yourself and we are currently awaiting to assist you further, but this was not acknowledged. We take our customer care/experience very seriously and look forward to receiving an update via email from you. Many thanks, Team Moda.

Posted 5 years ago

“I ordered a pair of beautiful navy boot. When it arrived it was damaged. I can't understand why they were sent to me in this condition. I returned the boots and asked for a replacement but I was refunded the money and given 10% off my next order. I went online to reorder and they were no longer available. Very disappointed with this as I really loved the bootstrap.”

Helpful Report

Posted 5 years ago

Good Morning I am so sorry to read of the experience you had with this order. We have fed back your comments about the condition your boots were in when received so we can ensure we complete thorough checks every time we dispatch. I can see this item was a Sale item and we have reached the end of the stock so were unable to resend any further pairs. Your feedback is really important so thank you and please enjoy the 10% discount on your future order.

Posted 5 years ago

“Sent off a complaint as the "skin" on the bottom of the shoe looked shredded after wearing o ce at a wedding, received nothing back from complaint”

Helpful Report

Posted 5 years ago

Good Morning I am sorry to read of your experience with this purchase. I can see we sent a reply to your complaint on 17th February - I am sorry if you have not received this. The sole of this style comes with a very thin protective film on the bottom of the shoe which needs removing prior to wear - I can appreciate if you were unaware of this that this can look unsightly after a wear with it still on. I hope this helps and I will ask the reply is resent to you. Please let us know if we can help any further.

Posted 5 years ago

“Ordered two pairs of shoes , one was cancelled by the company because quality control had decided they were not in good enough condition to send them the other pair I ordered arrived and were damaged so had to be sent back. Would not order from them again.”

Helpful Report

Posted 5 years ago

Good Morning I am so sorry to read your disappointment with your recent purchase. I can appreciate your frustration. At Customer Services we always look to assist with this type of issue and would have happily helped.

Posted 5 years ago

“Recently I bought 2 pair of boots. Material is so delicate, too small sizes. Waste of money!”

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Posted 5 years ago

“My order never arrived. When I enquired, it apparently had got lost between leaving the warehouse and arriving at the courier. The item was then out of stock. Wasted 3 weeks.”

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Posted 5 years ago

“Sent the wrong size had to send photo. Return arranged then out of stock no alternative offered bought the boots from House of Fraser no problem”

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Posted 5 years ago

Good Afternoon i am so sorry we sent you the wrong size. House Of Fraser do indeed stock our products but regrettably we are unable to use there stock. I can only apologise with the issues for this order but please be assured we have fedback this to the appropriate team.

Posted 5 years ago

“Please can someone contact me about my purchase as my purchase is faulty, so disappointing. Both soles are coming away with very little wear. Kind regards”

Helpful Report

Posted 5 years ago

Good Afternoon Helen I am sorry you have an issue with this purchase. One of our team will be in contact with you shortly to help resolve this for you.

Posted 5 years ago

“Bag arrived broken and clearly used. Scratches all over it, pearls where missing. Offered a refund but had to pay return postage my myself! Will not be shopping here again”

Helpful Report

Posted 5 years ago

Good Afternoon I am sorry to read of your disappointment with this purchase. I can see we have offered to refund the returns postage for you however we need to do this via the telephone and regrettably we haven't your contact number. One of the team will be in contact via email and please be assured we will get this resolved for you.

Posted 5 years ago

“No wonder the boots were in a sale, I couldn’t get my feet in them.”

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Posted 5 years ago

“What I did receive and kept I was pleased with I did return a pair of boots for £149.99 which was received back and I was advised refunded on 14th jan. it is now 14th Feb and I have still not had the refund. I have chased three times and to,d they are busy and I should be refunded today at latest! Still waiting.ihave been a customer for many years and have never had to return anything but this experience has really put me off ordering anything in future!”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for your review. I am so sorry you have had a delay with your refund. Unfortunately our payment providers have advised of some technical issues they had around the date your refund was processed which caused this delay. They did confirm this was all resolved 14th February however if you still need our assistance please do not hesitate to let us know.

Posted 5 years ago

Moda in Pelle is rated 4.7 based on 30,241 reviews