Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,134 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 6th July 2025

1385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look good but tight on one foot over the toe meets top of foot area.”

Helpful Report

Posted 9 months ago

“Hello and thank you for the opportunity of giving feedback. I was disappointed that the trainers i ordered were not leather, that wasn't clear on the description. When i called the help desk to check, i was told it stated that on the description, however, the word used was not a word recognised as meaning non leather. For that reason i decided to return them and was disappointed again to see i had to pay for return delivery. I will be reluctant to order again on line unless absolutely necessary. Thank you”

Helpful Report

Posted 9 months ago

“Some great products but when leaving a bad review for an awful pair of boots nobody was interested. Why bother asking?”

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Posted 9 months ago

“I really like the trainers which I bought in the sale. But..I was disappointed to see grubby soles and creases on the upper !!!!”

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Posted 9 months ago

“Unfortunately I had to return them as inside were pretty rough and digging into my feet. Gorgeous shoes but seems faulty.”

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Posted 9 months ago

“Loved the trainers but we’re too big. Unfortunately had to return them.”

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Posted 9 months ago

“Lovely sandals but very little give means they are for narrow feet only. Such a shame”

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Posted 9 months ago

“Lovely colour, l purchased the lime Green but not true to size as they're to big but as l live in France the time my sister brought them over for me it was to late to return them. They look to big everywhere.”

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Posted 10 months ago

“Absolutely amazing quality of products but customer service is not the best, i have received no response or very late responses. But in store it is always excellent customer service. Live chat is also always unavailable due to response time.”

Helpful Report

Posted 10 months ago

“Id bought Moda boots & shoes before so knew the quality was good. Id bought some full price sandals in store and wanted the tan. Fortunately I saw these in sale on line so I was excited and ordered. What an absolute farce!!!! I received numourous e mails apologising for the hold up as they were trying to locate my size.🤷Why accept an order if they weren't readily available??? Honestly it wasn't worth the hassle and I'll not bother to buy on line in future sorry Moda In Pelle....once bitten.”

Helpful Report

Posted 10 months ago

“Quality style and choice but poor customer service”

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Posted 10 months ago

“Great choice, fast delivery but returns payment process was slow. Ordered two items for choice of size and advised return method cost a lot.”

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Posted 10 months ago

“While the shoes were fine - they appear to have been old stock because the laces were discoloured where they had sat in the lace holes”

Helpful Report

Posted 10 months ago

“After placing an order for two pairs of the same sandals but in different colours I was really disappointed to receive one pair in silver that in no way should have passed quality control, it was patchy in the extreme.The pink are great and really comfortable.”

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Posted 10 months ago

“I love your footwear, especially your sandals as most of the time I live in St Lucia and the fact that they are leather. My only criticism is you customer service needs sharpening up. Also why do you prices vary so much?”

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Posted 10 months ago

“I am still waiting for a replacement shoes that have broken, I was talking to customer service but it is very hit and miss and the chat doesn't work there is nobody available. This is not to say i do not like Mode In Pelle shoes as I do but just very disapponted with the outcome of my last pair that broke as soon as i wore them.”

Helpful Report

Posted 11 months ago

“Really wanted to like these sandals unfortunately they looked cheap, not helped by the plastic sole. Leather straps were creased. Disappointed so sent back.”

Helpful Report

Posted 11 months ago

“Ordered 2 pairs of shoes in my normal size but had to return them both as too small. I have other shoes from the company in the same size. Was dissapointed to have to pay £13 to return them so will have to seriously consider future purchases if that is the case.”

Helpful Report

Posted 11 months ago

“I have bought a couple of bags from Moda in Pelle. One was lovely. One was lovely but slightly uneven so I had to return it. I do find the returns process for faulty goods very cumbersome and long so that probably could be improved. But otherwise good.”

Helpful Report

Posted 11 months ago

“I have been asked already to review the ballet shoes I got, I had to get a bigger size & the replacement was still unsuitable, they were so padded, there was little room for my feet, I removed insole & replaced it with a thin leather pair, but there still very uncomfortable... In fact it's put me off purchasing shoes online from now on. On a positive note they are stylish .”

Helpful Report

Posted 11 months ago

Moda in Pelle is rated 4.7 based on 30,134 reviews