Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,157 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 9th July 2025

1386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LARGER FIT THAN AVERAGE SIZE 6, BOUGHT 4 PAIRS ALL SAY TRUE TO FIT...THEY WERE ALL TOO BIG. LIKE THE SHOES BUT PLEASE GET THE FIT CORRECT ITS PUTING ME OFF. LAURA N.”

Helpful Report

Posted 3 months ago

“I ordered a pair of ankle boots from Moda In Pelle which arrived promptly and were as their description and photos but unfortunately they were too narrow in their width for my feet. I decided to return the boots for a refund following the instructions online. After two weeks I contacted customer service at Moda In Pelle to chase it up. I was told that they had no record of my return, to which I then had to track my parcel with Royal Mail, to find out that my boots had been delivered and signed for 3 days after I had returned them. I am still waiting for my refund three weeks on. I have contacted customer service with photos of my certificate of postage and screen shots of their receipt back to the warehouse. From this experience I am extremely disappointed and frustrated and will continue to chase my refund.”

Helpful Report

Posted 3 months ago

“Delivery was quick but unfortunately the trainers were too big so had to be returned. No acknowledgment was received to say you had received them so I sent a message via Facebook, where I received confirmation that you had received them on 14 March and I should wait 14 working days to receive my refund and confirmation email. This is not good customer service. 3 weeks (including weekends) to process a refund is too long. I was going to order another pair from you once the refund has been received but I’m now having second thoughts. I always considered your company to be a premium brand but I’m really not happy with how long it takes to process a refund.”

Helpful Report

Posted 3 months ago

“Lovely shoes, good price, good customer service. However, shoes were too big. I am a size 4 but these were more like a size 5 so am in the process of sorting out insoles. Edging of shoe digs into my skin on top of my foot but hoping they will wear in!”

Helpful Report

Posted 3 months ago

“Lovely shoes but I do wish that you could rely on the sizing which is disappointing”

Helpful Report

Posted 3 months ago

“Lovely boots bought on sale. Last pair of trainers weren't great as a tab fell off the back as did a lace holder. Only buy simple boots on sale as trainers aren't robust.”

Helpful Report

Posted 3 months ago

“Nice boots but the colour was a little different to what I expected from the photos and the boots were too wide for me at the top.”

Helpful Report

Posted 3 months ago

“The trainers I bought looked great but weren't comfortable”

Helpful Report

Posted 4 months ago

“I returned the boots as they were to small. They were lovely boots but still not received the money back. Was holding on the phone but it cuts you off after 10 mins! When I finally got through they said they would sort it but still no refund so had to call again! Terrible customer service”

Helpful Report

Posted 4 months ago

“The products are good quality. What lets the company down, is the lengthy procrastination on refunds. One calendar month later, I am still awaiting my refund.”

Helpful Report

Posted 4 months ago

“Ordered boots in sale as price good. Arrived and far too big . I have several Moda boots and this has never been an issue before. Please be aware it took a full month to get a refund. 10 full working days for return to be acknowledged and another 10 for refund to process. This is slow by any standards, not helped by awful customer service and communication which took ages to reply. This is the first time ive had to return anything and it has really put me off.”

Helpful Report

Posted 4 months ago

“The return process was poor for a high end store, returns were not free and took a long time to process.”

Helpful Report

Posted 4 months ago

“I really like the wide variety of choice and quality of MiP footwear. I particularly like the boots. However, your customer service and returns process really let the company down. MiP don't meet the customer guidelines set by the company, which is disappointing. Improvements need to be made.”

Helpful Report

Posted 4 months ago

“I had to wait a very long time for delivery. Love my trainers though”

Helpful Report

Posted 4 months ago

“Extremely stylish shoes and leather has held up to beautifully, no cracking at all. Built in arch support is a massive plus and super comfortable. Leather stretches so shoes become roomier which is a shame.”

Helpful Report

Posted 4 months ago

“Shoes are very beautiful and appear well made but are not as comfortable as I would hope for. I contacted customer services as the shoes were reduced shortly after I received them and recorved a timely response. However, the employee refused to refund the difference against legislation. Although I was offered credit instead.”

Helpful Report

Posted 4 months ago

“Normally love Moda shoes this time not so keen, maybe not quite what I was looking for and due to shiny lining not great with socks. However as I bought in sale and needed right then have decided to keep and hope they soften a little.”

Helpful Report

Posted 4 months ago

“Lovely trainers, arrived quickly and I was so happy when I opened the box. Unfortunately I am having a problem with Moda sizes and my usual 7 is too small and 8 is too big. Such a shame as the shoes are lovely and such good quality.”

Helpful Report

Posted 4 months ago

“Boots were lovely, however I'm unable to wear them as they're far too tight on my instep ....such a shame!”

Helpful Report

Posted 4 months ago

“Mode in Pelle sell lovely quality boots. Their also very comfortable and long lasting. But getting a refund if you return them is another Story! Their Communication regarding Returns yet is another story! Never acknowledge they had received the Boots I had returned until I put in a Card dispute with My Bank! Funny that isn't it. I must have waited for about a Month for My Refund. Guess Money is more important in their Account than in Mine! And no compensation!”

Helpful Report

Posted 4 months ago

Moda in Pelle is rated 4.7 based on 30,157 reviews