Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 29,390 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 29,390 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 25th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products but very dodgy customer service, it’s slow and their live chat is never available.”

Helpful Report

Posted 3 months ago

“I absolutely love the boots I have bought from Moda in Pelle - great quality. However, two pairs didn't fit me and the process of sending them back is very unfortunate. Having to pay for your own postage when boots are heavy is a real shame - and a deterrent to future orders. Surely there is a better way to offer refunds to your customers. If this process were sorted this would be a 5* review.”

Helpful Report

Posted 3 months ago

“Purchase was was easy and products good quality but not suitable for me so returned. Return process very slow and still waiting for acknowledgment of return and refund.”

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Posted 3 months ago

“Love my shoes but ordering is a nightmare. Ordered my usual size but they were too small (despite checking the measurements). Had to pay to return them, even though I wanted to exchange to next size up. Will put me off ordering in future.”

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Posted 3 months ago

“I made 2 purchases on 5th December, one of the purchases was the wrong size so I immediately returned it. I then contacted the business on 17th December to chase payment. On 19th December I received confirmation that the returned product arrived on 10th December and payment would follow on and around 24th Dec. I have chased again on 2nd Jan, as yet I have not received my £79.00 as yet. The products themselves are great, I would have given a 5, but the drawn out returns process is totally unacceptable.”

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Posted 3 months ago

“Very narrow fitting boots, poor refund response”

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Posted 3 months ago

“Shoes delivered on time. I love them. Sadly a little to small. Gutted. I am a size 8 uk. And the 41 were just a tad small.”

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Posted 3 months ago

“Great shoes and quality however I did return the pair due to bad fit - still waiting on a credit even though it was received by depo before Christmas”

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Posted 3 months ago

“Although I love moda, I was really disappointed at having to pay excessive postage to return a pair of trainers recently - this has made me very wary of ordering online 😮”

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Posted 3 months ago

“I ordered an 8 when they arrived they were more like a 6. Also I am still waiting for my refund. Your system can take payment instantly but can't manage an instant refund”

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Posted 3 months ago

“I returned the product for exchange to a bigger size. The parcel had been sent out on 3 December 2024, and the tracking record said that it has arrived at your warehouse. However, I have not received the exchange product yet, it’s 23 December now.”

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Posted 4 months ago

“Boots are lovely and great quality, my only criticism is the packaging, the PARCEL BAGS bags that the Boots are being dispatched in are simply TOO SMALL. I've just received some Boots and half the box is exposed due to the parcel bag ripping in transit because it's been too small and tight. This has caused problems on returning them as the bag can't be sealed properly as it's simply too small to fit back over. This has happened about 3 times now.”

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Posted 4 months ago

“I ordered silver trainers for a weekend away, I found a small default, size of drawing pin head, to inside of 1 shoe where the interior material was showing. As I needed the trainers for an outfit I purchased a silver pen to cover imperfection. Slightly disappointing as have purchased boots & shoes from you but not on line.”

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Posted 4 months ago

“Excellent prompt delivery and have not once had to return . Fit and style perfect.not bad going for five pairs of boots!”

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Posted 4 months ago

“Beautifully made shoes, however they arrived having been worn and scuffed”

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Posted 4 months ago

“I had to pay to return an order that wasn’t correct”

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Posted 4 months ago

“Love these Abbey trainers and have had x2 previous pairs, so was very disappointed that my usual size (41) was too small, and yet it’s the largest size available. Apparently an alternative manufacturer, due to high demand, could be the explanation . Disappointing, all the same. Consistency in sizing should be fundamental to the brand.”

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Posted 4 months ago

“I brought a pair of platform trainers in a size 6. They were far too big so decided to send them back for an exchange to a size 5. 3 weeks later I didn't hear anything so had to email customer service. I then received a refund not an exchange”

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Posted 5 months ago

“Good quality trainers Excellent but just too small and very tight not correct sizing”

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Posted 5 months ago

“Although I loved the boots, I was disappointed to find that my usual size was was way too small for me and I had to pay to return them and get a size larger. The second pair are great.”

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Posted 5 months ago

Moda in Pelle is rated 4.7 based on 29,390 reviews