Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,163 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 9th July 2025

1386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I love moda, I was really disappointed at having to pay excessive postage to return a pair of trainers recently - this has made me very wary of ordering online 😮”

Helpful Report

Posted 6 months ago

“I ordered an 8 when they arrived they were more like a 6. Also I am still waiting for my refund. Your system can take payment instantly but can't manage an instant refund”

Helpful Report

Posted 6 months ago

“I returned the product for exchange to a bigger size. The parcel had been sent out on 3 December 2024, and the tracking record said that it has arrived at your warehouse. However, I have not received the exchange product yet, it’s 23 December now.”

Helpful Report

Posted 6 months ago

“Boots are lovely and great quality, my only criticism is the packaging, the PARCEL BAGS bags that the Boots are being dispatched in are simply TOO SMALL. I've just received some Boots and half the box is exposed due to the parcel bag ripping in transit because it's been too small and tight. This has caused problems on returning them as the bag can't be sealed properly as it's simply too small to fit back over. This has happened about 3 times now.”

Helpful Report

Posted 6 months ago

“I ordered silver trainers for a weekend away, I found a small default, size of drawing pin head, to inside of 1 shoe where the interior material was showing. As I needed the trainers for an outfit I purchased a silver pen to cover imperfection. Slightly disappointing as have purchased boots & shoes from you but not on line.”

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Posted 6 months ago

“Excellent prompt delivery and have not once had to return . Fit and style perfect.not bad going for five pairs of boots!”

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Posted 7 months ago

“Beautifully made shoes, however they arrived having been worn and scuffed”

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Posted 7 months ago

“I had to pay to return an order that wasn’t correct”

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Posted 7 months ago

“Love these Abbey trainers and have had x2 previous pairs, so was very disappointed that my usual size (41) was too small, and yet it’s the largest size available. Apparently an alternative manufacturer, due to high demand, could be the explanation . Disappointing, all the same. Consistency in sizing should be fundamental to the brand.”

Helpful Report

Posted 7 months ago

“I brought a pair of platform trainers in a size 6. They were far too big so decided to send them back for an exchange to a size 5. 3 weeks later I didn't hear anything so had to email customer service. I then received a refund not an exchange”

Helpful Report

Posted 7 months ago

“Good quality trainers Excellent but just too small and very tight not correct sizing”

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Posted 7 months ago

“Although I loved the boots, I was disappointed to find that my usual size was was way too small for me and I had to pay to return them and get a size larger. The second pair are great.”

Helpful Report

Posted 7 months ago

“Super speedy delivery but unfortunately refunds are extremely slow. Had to contact customer services as hadn't received any notification that a refund was pending (getting near to 10 days), and it was only then that advisor started the process. Also had to phone initially to check that the goods had been received as again no notification of return.”

Helpful Report

Posted 7 months ago

“I bought a pair of trainers and one of the eyelets came off the third time I wore them. This is disappointing otherwise I was very pleased with them.”

Helpful Report

Posted 8 months ago

“I think the shoes and boots are all lovely and comfortable and well made. I ordered 3 pairs of shoes for choice on line, took 2 pairs back to the shop and cannot understand why they are unable to give you a straight refund there and then like most other shops. I was promised a refund within 10 days. 20 days later still waiting for refund, wrote to customer services to be told they had now processed the refund but that it could take 3-5 days to be refunded to my card. Eventually after 5 days I did get the refund finally, but this has left a bitter taste with poor service, to the point that I won't be keen to order again from Moda in Pelle”

Helpful Report

Posted 8 months ago

“My order (shoes) never arrived - Evri advised that it was due for delivery but 2 weeks later, no sign of it despite a search of system/depot etc. Moda investigated but by that time, my shoes were no longer in stock & I received a refund.”

Helpful Report

Posted 8 months ago

“Shoes lovely. However I am a definite 5.5 in size. Mods in pelle shoes do not fit me - a real shame as they’re to my taste and style. Putting an inner sole in a 6 still means they slip up and down at the back causing blisters. A 5 is just too tight. PLEASE consider half sizes we’re not all standard fits. You cut down your customer base massively.”

Helpful Report

Posted 8 months ago

“Beautiful and comfy, the back was stiff a bit and hurt my ankles. The sole gets rubbed off easily which was a surprise.”

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Posted 8 months ago

“I love my new boots, but waiting three weeks for them was really not acceptable. I feel that I shouldn’t have had to do the chasing up of the delivery.”

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Posted 8 months ago

“I ordered some sale shoes on line which arrived and had a slight mark on them I messaged customer services to see if they suggested I return them, reorder as faulty, cost implications etc and over a month later I’m still waiting for a response. Iv decided to keep the shoes but question the quality and more so the customer service”

Helpful Report

Posted 8 months ago

Moda in Pelle is rated 4.7 based on 30,163 reviews