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Moda in Pelle Reviews

4.7 Rating 25,050 Reviews

93 %

of reviewers recommend Moda in Pelle

Company Reviews

Product Reviews

4.7

Based on 25,050 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 12th April 2024

Moda in Pelle 5 star review on 9th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 6th April 2024

1142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased boots for my wife. Really good quality and fit says very comfortable. Only down side was delivery paid for next day and received 2 weeks later after chasing up Moda. Even got a message to review the product that I hadn’t got.”

Posted 1 year ago

“I have no problem with Moda In Pelle but please change your courier Evri returned my Christmas presents back to you as “refused delivery “ they did not try to deliver to my address I work from home so I would have been at home waiting.............”

Posted 1 year ago

“After being sent the wrong size boot, they eventually put right the mistake and sent me a returns label for the product.”

Posted 1 year ago

“It's nuisance that there is no shop near me so returns are expensive to post. It puts me off ordering things to try although I tend to do this once a year in the sale. Of the 3 items I ordered I only kept one which was in fact slightly sub-standard (one trainer the sole was slightly dirty and the leather toe cap slightly pushed in so obviously not absolutely pristine) but by that time there were no more size 5's left so I decided to keep it.”

Posted 1 year ago

“Distinctive style,colourful ,matches many outfits.Reasonable price .Need for half sizes.”

Posted 1 year ago

“The FiFi headband was soft, but the elastic was very tight around my ears, hopefully it will stretch with time.”

Posted 1 year ago

“Unfortunately my parcel got lost and you were unable to resend my shoes as you no longer had my size. I was really disappointed, however your customer service support was excellent and refunded me the cost straight away.”

Posted 1 year ago

“The handbag is smaller than I thought it would be and doesn't hold that much. The zip is difficult to close if the bag has anything at the top and is looking misshapen after a couple of uses.”

Posted 1 year ago

“Nice scarf, well made, but sooo big , more like a blanket unfortunately had to return”

Posted 1 year ago

“Received a faulty item which I had to contribute to the postage to return”

Posted 1 year ago

“I liked the shoes. The website didn't allow me to put the code in offering a 10 percent discount. When I contacted them I was told I could have it off the next pair...not what I wanted to hear”

Posted 1 year ago

“I am very disappointed with my order....it's never arrived!!!! I have a refund, but I really need my lovely boots for Christmas !”

Posted 1 year ago

“Lovely shoes but too small, I’m usually 42 but thought these might fit in 41. Please do more in a 42 as the shoes are so nice and well made.”

Posted 1 year ago

“I used to love the consistency of Moda in Pelle, however now it is a hit or a miss if they fit. I was always impressed by how generous the fitting was as I have wider feet. I can no longer wear their sandals as they are so narrow. I bought two pairs of boots, I pair is comfortable, but the other pair were very tight, so gave them to my daughter. I had to send sandals back as I could not even get my feet into them, pretty disappointed to say the least.”

Posted 1 year ago

“Giving up with Moda. Love their styles but sizing is poor. I’ve had size 6 which are too small and size 6 that are too big. Online purchase is poor if you have to return. Returned mine to store and still waited over 2 weeks for refund. Quality also an issue I have trainers which have lost their colour over only 6 months despite being well cared for. So disappointing.”

Posted 1 year ago

“Ordered twice from moda . The first was a terrible experience the second was excellent.”

Posted 1 year ago

“I purchased boot from you online but unfortunately they were too narrow. It cost me £11.50 to return them as recorded delivery ( which you required) only insured items up to £50! So I would not recommend anyone to shop online with your company!”

Posted 1 year ago

“I love Moda in Pelle and have many items of footwear from the brand which I have been super happy with. The reason I have only given 3 stars is because you have to pay for your own returns. It can be difficult with footwear as you need to try it on. Moda in Pelle is the only online company I used where you have to pay for your own returns. If this wasn't the case I would most definitely buy more.”

Posted 1 year ago

“The online customer service leaves a lot to be desired, from lack of response for ages to then unhelpful response when they finally did as they had not paid attention to info provided. A real shock to be honest. The retail store in Grantham offered a totally different experience with friendly and professional staff who made time for me and efficiently sorted out my refund and sale. I’m yet to try out the shoes so could not comment other than they look fab.”

Posted 1 year ago

“Ordered via click and collect at the Chester branch. It was clear the pair I received was ex display / returned owing to the state of the contents of the box (which also included someone else’s hair !)”

Posted 1 year ago

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Moda in Pelle is rated 4.7 based on 25,050 reviews