Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,175 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,175 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th July 2025

1388

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I had to return the purchase as it was faulty”

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Posted 4 years ago

“I have not recieved my purchase yet ?? 😣”

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Posted 4 years ago

“These shoes after been worn twice have gone extremely wide to the point that they are now unwearable , sent email and was told to buy a sole, very very poor”

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Posted 4 years ago

“My last experience with purchasing shoes in Moda in Pelle has left me with a sour taste in my mouth. I contacted customer services about the sizing issues - purchased size 8 before and never had a problem. Their reply was ‘...you could fit a 7 OR 8 depending on the shoe’. When I said their sizing wasn’t standard. Their reply was to let them know what I was interested in and they could tell me the millimetre length. I pointed out that if they had originally put the millimetre sizing in the description it would’ve saved me paying for returns! Do I recommend - yes, BUT only if you like taking a gamble! They took a few days to reply, but for some reason that isn’t an option in the check boxes when leaving a review...”

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Posted 4 years ago

“Beautiful to look at but they had to go back just too narrow, i am so disapponted”

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Posted 4 years ago

“over priced shoes, not good quality”

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Posted 4 years ago

“Not impressed with having to pay postage to send back. The packaging was not user friendly for posting back. Great shoes but unfortunately couldn’t get my fit”

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Posted 4 years ago

“I am not very happy with this company. I bought a pair of sandals, which had a fault, I required a refund plus p&p due the law stating ‘Not Fit For Purpose’, if the goods were faulty. I had to send a photo, then wait for a phone call to have the postage refunded on the phone. Now I am still waiting for the refund of the sandals which I have still not received after two weeks. Such a Faf-On! I will never buy shoes in line again. Where is my refund!”

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Posted 4 years ago

“I bought a pair of sandals (non animal product) that were lovely and enquired about another pair of sandals as the material description online was calf hair and I though it may be artificial or just a "look". I received an email confirming they did in fact contain actual calf hair. I cannot now shop there anymore as all I can think of is a baby cow taken from it's mother and killed for fashion. I wish I had not asked as it really upset me. There are other items listed as "pony" and I just hate to think they may be made from slaughtered horses.”

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Posted 4 years ago

“One of the stones fell out of my sandals after the first wear :-(”

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Posted 4 years ago

“I bought a pair of sandals which had to be returned as they were faulty. Another pair the same size were out of stock. It has taken me ages in fact I’ve still not got a refund. Yesterday a customer service person told me I would have to contact Klarna. Why didn’t they say that two weeks ago when I phoned about a refund. Very poor service.”

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Posted 4 years ago

“I love moda shoes sadly I ordered a pair in the sale and there cannot be any inspection of items they were gold but one shoe was covered in black marks and the foot bed was marked with stickers I returned them still havent been reimbursed for return cost very poor”

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Posted 4 years ago

“Not very good quality Who, strap did not fit around ankle properly, and not impressed in spending £8.70 to return £20 shoes won’t be ordering again”

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Posted 4 years ago

“Shoes arrived, but I was sent out odd sizes. I am having terrible difficulty getting through to customer services, I have called 3 of your stores for help, but as I type this I am still having difficulties returned an online delivery.”

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Posted 4 years ago

“Was so DiSCUSTED WITH CUSTOMER SERVICE YET AGAIN SECOND PAIR SHOES DELIVERD FAULTY I DO NOT HAVE THE MEANE TO FIRWAD PICTURES OF FAULRY SHIES THEY SENT SO IM STUCK WITH THEM AND IM STILL ISOLATING STAFF SI RUDE VERY VERY UNHELPFUL ESPECIALLY THE ONE WHO ANSWERS THE PHONE”

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Posted 4 years ago

“Had to wait nearly 4 weeks for a refund! Shockingly slow with refund process. Will never order online again from Moda in pelle!”

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Posted 4 years ago

“As a man buying a pair of shoes as a present the experience was fine: However since then you have inundated me With adverts on ladies shoes. So much so I now written to the appropriate government agencies complaining of your harassment”

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Posted 4 years ago

“I bought the Bag as a Present for my sister to match a pair of Silver Shoes she had. She was very disappointed when it was delivered to her as one of the Studs was missing. I thought this should have been checked before it went out as it was not in the sealed plastic bag it came in. I tried to order a new one as was advised this was no longer in stock. When I returned this I was told I would receive £5 for postage to send this back to you. Kind Regards Suzanne”

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Posted 4 years ago

“I have already done a review which you have not processed/published probably because it is not good. The item arrived faulty and I was expected to pay to return it. The customer service was disgraceful and I never got a message from 2 emails so decided to repair the item myself. The hat is poor quality and not worth the price even if it had been perfect, but it was faulty too. I will not be purchasing from moda in pelle again.”

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Posted 4 years ago

“I love my shoes but I am confused re payment. I thought I paid yet I’ve got a demand notice from Klarna today. Do I need to pay again????”

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Posted 4 years ago

Moda in Pelle is rated 4.7 based on 30,175 reviews