Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,175 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,175 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th July 2025

1388

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some sandals should have been £70 i paid £20 and not even happy about that. All the jewels dropped off after wearing them for about 2 hours.”

Helpful Report

Posted 4 years ago

“My latest purchase ended up being glued on the toes of both trainers, I was disgusted at this, they had been only worn4 times, and both were parting, they wouldn’t replace and I have been a loyal customer, buying many, many pairs of shoes over the years, is this the new Moda in Pelle, wanting to bodge shoes up with repairs, they were obviously faulty, and they should have taken responsibility and replaced, they had photos, so I’m not as keen to shop with them much”

Helpful Report

Posted 4 years ago

Good Morning Maggie I was so disappointed to read this review. I cannot see any notes to advise of any contact but perhaps if you contact us again at Customer Services we will of course look to get a suitable resolution for you. Apologies once more but we welcome the opportunity to resolve this. Moda

Posted 4 years ago

“I have ordered before and been very happy however I left a note on the door to leave them next door , I also email carrier who confirmed they’d leave them at neighbours as I was away a couple of days family emergency. And they didn’t turn up tried emailing carrier and phoning , had no joy so gave up . And I have now moved address in the last few days so had bigger things to think about .”

Helpful Report

Posted 4 years ago

“Very disappointed, after a few years, the leather has come away from the sile on both shoes. They're now unbearable which is a pity as I loved the.”

Helpful Report

Posted 4 years ago

“Would have returned my order as shoes are very narrow however due to the cost of returning I have instead decided to try and stretch them out/ pass them on to a charity shop. Disappointed that stores are not accepting refunds and the customer is still expected to pay return postage.”

Helpful Report

Posted 4 years ago

“So disappointed. Sole of shoes came apart within 2 weeks. Local store refused to accept online returns. Protracted postal return more trouble than its worth. Plus being out return postage costs! Will never shop online with Moda again.”

Helpful Report

Posted 4 years ago

Good Afternoon I am so sorry to read of your experience with your recent purchase. Your local store should have been able to assist based due to the nature of your return - I will pick this up. I can see from notes that we did agree to cover the costs of the return postage but we have not received the items back just yet. As soon as they are with us I can assure you that all will be resolved. Kind Regards Moda

Posted 4 years ago

“Very disappointed. No refund or exchange on a new pair which cut my heels”

Helpful Report

Posted 4 years ago

“I bought a pair of flat sandals and they hurt my feet. The kind of buckle has damaged Them. I have written to them and Sent them pictures but nothing so far. Faulty shoes”

Helpful Report

Posted 4 years ago

“I would love to write a review but I haven't received them yet!”

Helpful Report

Posted 4 years ago

“Beautiful shoes but they won’t fit. No stretch on the strap at the back of the shoe. You’d have to have a very slim foot to fit. Don’t waste your time ordering as you will be very disappointed”

Helpful Report

Posted 4 years ago

“I bought a nice pair of high heel shoes. I wore them once to go to dinner nearby (I walked); by the time I arrived home, the sole of the shoes had worn off some much, particularly at the point where the straps would be fixed between the sole and the inner lining, that I had to return them. I requested my money back as I clearly did not intend to but disposable shoes. They then return them repaired and sent me an e mail saying they could not refund me because I had worn them. The fact that they had to repair a pair of shoes that had only been worn once clearly shows that they are not fit for purpose, they are of bad quality and/or faulty Their cobbler has kind of filled in the worn off parts of the sole and changed the heels I don’t want these shoes, I want my money back Appalling customer service Dates of purchase and return clearly show that I did not have the shoes in my possession for long and I only wore them once. I want my money back I am not satisfied with the patched up shoes. Sorry”

Helpful Report

Posted 4 years ago

“Disappointed with these sandals. The disc turns as you walk and then sits proud on your foot which looks odd. I raised this but was told it was not a fault and was refused a refund.”

Helpful Report

Posted 4 years ago

“I have tried to access my account to buy pair of shoes and it proved impossible it kept taking me back to the same page so I abandoned it”

Helpful Report

Posted 4 years ago

“NO SHOEHORN. I received my parcel, the packaging was baggy instead of shrink wrapped which surprised me. Two pairs of sandals and Gel feet as I had ordered - but not the shoehorn I had also ordered. I was very disappointed with the call taker when I rang up to enquire - she made me feel she did not believe me that the shoehorn was not in the parcel. She was distracted on the phone, and I could not hear her properly - when I asked her to please speak up she terminated the call because she said I was shouting at her. All for a shoehorn (which I still haven't got, but for which I have already paid).”

Helpful Report

Posted 4 years ago

“I sent a pair off wedgies back weeks ago and never heard or received a refund why ???”

Helpful Report

Posted 4 years ago

“I returned two pairs of shoes yet only received credit for one of them - still awaiting a response - it's been 3 weeks now😡”

Helpful Report

Posted 4 years ago

“Bought the shoes for my holiday. First impressions were that they were beautiful. Sadly the sole came away from the sandal part on my second day of wearing requiring a trip to a store to purchase superglue. Not expected for such expensive shoes.”

Helpful Report

Posted 4 years ago

“I ordered a bag online on the 7th July and have not yet received it !! It’s was for a friends birthday which has now passed 😡”

Helpful Report

Posted 4 years ago

“The shoes I recently purchased from you recently were not advertised as seconds any you should never have sent them to me you knowing they were ,I feel this was a type of scam. I had intended purchasing from you 2 pairs oF boots but this experience has extremely put me off. I feel so disappointed as I all ready own3 pairs of moda pelle shoes.. I am not expecting you to reply but would’ve appreciated.Wendy Elstone”

Helpful Report

Posted 4 years ago

“I have been disappointed ☹️. The toe posts are shorter on the left foot and customer services have said to return them. My grip is that you don’t offer a return label but ask customers to return and then send proof and you will refund the postage! Not the best customer service in this day and age!”

Helpful Report

Posted 4 years ago

Moda in Pelle is rated 4.7 based on 30,175 reviews