Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,318 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th November 2026

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although part of my order was no longer available Millbry Hill rang to inform me and refunded the cost of that item. I had paid extra for fast delivery- this didn’t happen. Again Millbry Hill rang to inform me the parcel delivery company DPD had wrongly delivered the parcel to someone with a similar name so there would be a further delay, as such they would also refund the extra charge for swift delivery. Seven days later the parcel was delivered, the sealer tape put on by Millbry had been opened. Underneath my name & address label ( in North Yorkshire) was another - nothing at all like mine- which I presume was it’s first destination. Shockingly it was addressed to a group of doctors surgeries in Coloraine Ireland, they had written “rejected” on their label. (The contents were cast iron wine bottle holders) After opening the box one of the holders was very damaged, the dog figurine on the top was bent right over at 90 degrees to the post, I managed to right it, not easy with cast iron but the weld is now weakened. As this is a Christmas present I had no time to purchase something else. Millbry Hill had good customer service but somewhere down the line a big mistake was made with the delivery address and very rough handling- I presume by DPD. I have marked their rating as acceptable but was rather annoyed and dissapointed by the service in general.”

Helpful Report

Hello Judy, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse sent to the correct address. On this occasion this hasnt happened and i can confirm its been investigated internally. Sincere Apologies, Millbry Hill

“My order came an a couple of items were missing I contacted millbry hill and they got the items sent straight out the next great service at a very busy time of the year”

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“we have used these dog biscuets for years and was having trouble getting them were we live found you on internet and with in 4 days they were here so will be useing you again thanks for the promt service.”

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“Everything was great from ordering to receiving goods & the dog loves everything one satisfied customer thank you”

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“very prompt efficient service and responded to my emails promptly too”

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“order was dispatched quickly and I'm very happy with my purchase”

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“Always quality products at competitive prices delivered promptly”

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“Always have what i need in stock, delivery takes a couple of days but is reasonably priced for the weight of the product. Always buy my chicken feed from Millbry.”

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“Hussle free purchase of great items. Will be back for more. Thank you”

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“Great friendly service would definitely use again”

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“Great service and speedy dispatch of items.”

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“I have to rate 5 as i feel that you deliver excellent custmoer service however your chosen courier lets the process down. Twice now they have not delivered on the day that was alloted by themselves. Therefore i will have to return to equine superstore as their couriers always deliver on the day and provide better tracking options.”

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“Good price, parcel delivered on time, packaging lacking just in a bag, could easily have been ripped open”

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“speedy delivery ..I wish I had understood the ability to pre purchase a return label”

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“Brought as a gift, lovely scarf. Delivery was quick.”

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“Lovely item, great service! Thank you”

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“Arrived super quick and lovely quality products”

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“Your delivery time is very good. My last order for two bags of pig food was delivered, on opening the outer white bag both inside bags were split and a lot of food had spilled out. Not impressed if the food had to be kept outdoors.”