Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,317 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Millbry Hill 5 star review on 11th November 2026

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quick service and lovely items which I have bought for Christmas presents”

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“Really pleased with the outdoor rug thank you 👍”

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“Smooth transaction from ordering to deliver”

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“Very fast service”

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“very quick service even at xmas time”

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“The items we brought turned up very fast in great condition recommend this online shop will buy again many thanks”

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“Found this company on line and glad I did. There is no complicated fluffing around, straight forward and quick with the deliveries”

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“Usually really pleased with products and service, however this time delivery took a lot longer... I was given 2 dates for delivery and it turned up on the third date. I tracked the parcel and it looked like it had been traveling up and down the country for a week 😐”

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“We go to the store in Whitby and it is great, the assistants are very friendly and our dog can't wait to get inside. The telephone operator who dealt with my recent order was excellent and made it a pleasure, also the delivery was made perfectly within 4 days of the call. I will use this service again. Thankyou”

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“Prompt delivery, excellent products. Use for animal products as well as clothes”

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“Easy to use web site and fast delivery of the goods - excellent experience”

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“Not correct order sent had to email and make several calls to sort out”

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Hello Andrea, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse the correct items sent. On this occasion this hasnt happened and i can confirm its been investigated internally. I can see that you have had a resolution with our customer services team and i hope that you are now in receipt of the correct order. Sincere Apologies, Millbry Hill

“Easy ordering on line, goods were despatched fairly quickly, well packaged and the item was as expected.”

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“So happy my items came so quickly thank you”

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“Excellent service and quality”

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“Amazing service! So easy to order from website and lighting fast delivery. Fantastic!”

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“Competitive prices and usually speedy delivery - highly recommended.”

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“I bought a men's show shirt for my son for his Christmas. What a great service, I was informed every step of the way from purchasing to shipment to delivery, via emai and it arrived very promptly. I'm absolutely delighted with my product and hoping my son will be thrilled. Thank yiu very much. Would highly recommend this company.”

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“Good seller will buy again thanx...”

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“Although part of my order was no longer available Millbry Hill rang to inform me and refunded the cost of that item. I had paid extra for fast delivery- this didn’t happen. Again Millbry Hill rang to inform me the parcel delivery company DPD had wrongly delivered the parcel to someone with a similar name so there would be a further delay, as such they would also refund the extra charge for swift delivery. Seven days later the parcel was delivered, the sealer tape put on by Millbry had been opened. Underneath my name & address label ( in North Yorkshire) was another - nothing at all like mine- which I presume was it’s first destination. Shockingly it was addressed to a group of doctors surgeries in Coloraine Ireland, they had written “rejected” on their label. (The contents were cast iron wine bottle holders) After opening the box one of the holders was very damaged, the dog figurine on the top was bent right over at 90 degrees to the post, I managed to right it, not easy with cast iron but the weld is now weakened. As this is a Christmas present I had no time to purchase something else. Millbry Hill had good customer service but somewhere down the line a big mistake was made with the delivery address and very rough handling- I presume by DPD. I have marked their rating as acceptable but was rather annoyed and dissapointed by the service in general.”

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Hello Judy, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse sent to the correct address. On this occasion this hasnt happened and i can confirm its been investigated internally. Sincere Apologies, Millbry Hill

Millbry Hill is rated 4.7 based on 5,317 reviews