Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,023 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,023 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 18th July 2026

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service and delivery.”

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“Across the globe in what felt like a few short days. Great service.”

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“Millbry hill great company,fast delivery easy to order what you want.yours davy clark.”

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“I have had excellent service from everyone at Millbry Hill but especially at their Whitehaven shop. The staff there go out of their way to be helpful and I rarely order anything online anymore--the staff make everything easy to buy/order/exchange and go above and beyond at all times”

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“Excellent customer service and courtesy in assisting with queries. Prompt delivery of online order also.”

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“Very good efficient service.”

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“Absolutely excellent service and very helpful when ordering and quality of goods carnt fault”

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“Great products fast delivery good price.”

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“Love the website and content and was kept up to date with delivery date by emails but all is let down by delivery costs. I brought an item that was too large cost £4.99 for p&p to return item will cost another £4.99 to reorder will cost another £4.99 nearly £15 all in so ‘discounts’ are a mockery. I’m not risking ordering another size in case that is also unsuitable and needs returning! The order email clearly states free collection so I’m very confused???”

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“Excellent service with a great product”

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“I made an order of dog food, which was reasonably priced and arrived promtly. My rating is low because the sachets had been removed from their boxes and thrown, haphazardly, into one postal box. This was not a good way to send 80 sachets of dog food. :-(”

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“First time I've shopped at Millbry Hill. Always a bit anxious when ordering online with a new company, especially if I've never heard of them before. Needn't have worried as product arrived promptly & in good order. Additional bonus: it was in the sale & cheaper than anywhere else I could find online. A happy customer.”

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“Millbry Hill are always reliable & the delivery cost isn't outlandish like some delivery companies. Thank you.”

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“I've bought many products from Millbry over the years and always had good service and pricing. I've only given 4 out of 5 starts as the only gripe I have, is the speed of delivery. Every time I order, its always a good 10 days or so before I get my goods. When I order goods online it's because I need it quickly, not two weeks later :( As our weather has changed recently and gotten cooler and a bit wet, I ordered a lightweight turnout for my companion pony but he's ended up with a few good soakings as the rug was so slow to turn up. I'll admit that I will look to other websites first when needing goods, as a result of slow delivery.”

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Hi Jayne, Thanks for taking the time to leave a review. Im glad to hear you believe our services and pricing to be good. I have looked into your order and i can cofnirm that the estimated delivery date that we provided at the check out was the 11.09.2020. Please note that the delivery dates arent usually this far apart from the date of order but at the moment Fed-Ex is delayed due to the pandemic. I can see that your parcel was indeed delivered on the 08.09.2020, so three days before the estimated delivery date. Kind Regards, Millbry Hill

“Returning customer. I've been very pleased with the ease of ordering online, competive prices, quick delivery and great customer service over several years. We'll done Millbry Hill staff, particularly in these difficult times.”

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“Regularly get my Gains dog food. Always delivered promptly. A good quality food. A minor point - packaged well for delivery but bags had been chewed open at corners by mice, prior to delivery obviously, so food began to cascade out as soon as I opened sacks. This should be checked before packaging up to send out.”

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“Excellent service with a great product”

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“Ordered these boots which took 5 working days to be despatched, they were sent by the Royal Mail, not your fault but as we were at work, I asked RM to leave around the side of my house in a storage box. They left them on the front door step in clear view!”