Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, arrived when said, packaged well & our cat loves them. Great to be able to get bulk packs of one flavour as most cats are fussy & end up with flavours they won’t eat. Well done Millbry 😺”

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“Excellent company to deal with,fast delivery”

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“All goods arrived as ordered.”

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“Easy to use website - and you can find everything you could possibly need! Well priced. Very happy with the service.”

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“Super quick delivery, good company to deal with.”

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“Super quick delivery, good company to deal with.”

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“Excellent product, price, packaging and delivery! Will definitely use this store again.”

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“Easy to order and quick delivery.”

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“I ordered an XS ezydog harness in denim. There was the added bonus of it being reduced. Quick delivery.”

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“Excellent quality and style of breaches got them in sale fast service really happy with quality will buy from millbry again”

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“Easy to order. Informed me when it was there to collect and wheeled it out to my car and put it in. Great! Will definately use them again”

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“Great products and great service”

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“Excellent service, quick delivery.”

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“Great price packaged extremely well easy delivery”

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“The mark of good customer service is how a company reacts when things go wrong. I bought goods from Milbry Hill on four occasions. Their price was good and the service was also very good - the first three times. On the fourth occasion, they switched the billing and sender address - I was buying on behalf of a family member as I had done the first twice and it worked fine on those occasions. I placed the order on a Saturday. When I checked the status, I noted the error and emailed Milbry Hill very early on the Monday morning. I did not receive a reply, an acknowledgement or a read receipt as requested. I emailed again on the Tuesday morning and got a response reasonably promptly. There was no apology for ignoring my first email. Even though I had explained the error very clearly, Milbry Hill merely listed the addresses as they had been used. They asked if this was correct. I replied by return, once again setting out that they used the billing address as the dispatch address and vice versa. I did not receive a reply, an acknowledgement or a read receipt as requested. I emailed them again on the Thursday to ask what they proposed to do about the error. I received a reply late on Thursday in which they said "Unfortunately there isn't anything we can do". I felt that this was an appalling opting out of their customer services responsibilities and escalated the matter to three of their directors on Friday. None of them saw fit to contact me or even to acknowledge receipt of my email. I did receive an email from a manager saying that the fault was mine; "the delivery details were inputted by yourself, and therefore this is where we delivered the stock to." The manager chose to ignore that I had placed exactly the same order twice before and they had managed to get it right then. Needless to say, I will not be using Milbry Hill again.”

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“Excellent sevice and quality itemsj”

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“Excellent service, and fantastic products that actually work! Thank you!”

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“Excellent service, and fantastic products that actually work! Thank you!”

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“Very pleased with Millbry Hill. They kept me up to date with emails about my order and delivered well before the estimated delivery date. Shall be definitely using them again. Thankyou”

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“Still not received my order from 5th August when I purchased it”

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Hi Ian, I believe we have spoken with you in relation to your order this morning. There has been an attempted delivery from the courier on the 8th of August and they are just waiting for you to go and pick it up from the depot or to re-schedule a delivery date. Thanks, Millbry Hill.

Millbry Hill is rated 4.7 based on 4,750 reviews