Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Review From Dog

Visit Website

Write Your review

Tell us how Millbry Hill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually really pleased with products and service, however this time delivery took a lot longer... I was given 2 dates for delivery and it turned up on the third date. I tracked the parcel and it looked like it had been traveling up and down the country for a week 😐”

Helpful Report

“We go to the store in Whitby and it is great, the assistants are very friendly and our dog can't wait to get inside. The telephone operator who dealt with my recent order was excellent and made it a pleasure, also the delivery was made perfectly within 4 days of the call. I will use this service again. Thankyou”

Helpful Report

“Prompt delivery, excellent products. Use for animal products as well as clothes”

Helpful Report

“Easy to use web site and fast delivery of the goods - excellent experience”

Helpful Report

“Not correct order sent had to email and make several calls to sort out”

Helpful Report

Hello Andrea, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse the correct items sent. On this occasion this hasnt happened and i can confirm its been investigated internally. I can see that you have had a resolution with our customer services team and i hope that you are now in receipt of the correct order. Sincere Apologies, Millbry Hill

“Easy ordering on line, goods were despatched fairly quickly, well packaged and the item was as expected.”

Helpful Report

“So happy my items came so quickly thank you”

Helpful Report

“Excellent service and quality”

Helpful Report

“Amazing service! So easy to order from website and lighting fast delivery. Fantastic!”

Helpful Report

“Competitive prices and usually speedy delivery - highly recommended.”

Helpful Report

“I bought a men's show shirt for my son for his Christmas. What a great service, I was informed every step of the way from purchasing to shipment to delivery, via emai and it arrived very promptly. I'm absolutely delighted with my product and hoping my son will be thrilled. Thank yiu very much. Would highly recommend this company.”

Helpful Report

“Good seller will buy again thanx...”

Helpful Report

“Although part of my order was no longer available Millbry Hill rang to inform me and refunded the cost of that item. I had paid extra for fast delivery- this didn’t happen. Again Millbry Hill rang to inform me the parcel delivery company DPD had wrongly delivered the parcel to someone with a similar name so there would be a further delay, as such they would also refund the extra charge for swift delivery. Seven days later the parcel was delivered, the sealer tape put on by Millbry had been opened. Underneath my name & address label ( in North Yorkshire) was another - nothing at all like mine- which I presume was it’s first destination. Shockingly it was addressed to a group of doctors surgeries in Coloraine Ireland, they had written “rejected” on their label. (The contents were cast iron wine bottle holders) After opening the box one of the holders was very damaged, the dog figurine on the top was bent right over at 90 degrees to the post, I managed to right it, not easy with cast iron but the weld is now weakened. As this is a Christmas present I had no time to purchase something else. Millbry Hill had good customer service but somewhere down the line a big mistake was made with the delivery address and very rough handling- I presume by DPD. I have marked their rating as acceptable but was rather annoyed and dissapointed by the service in general.”

Helpful Report

Hello Judy, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse sent to the correct address. On this occasion this hasnt happened and i can confirm its been investigated internally. Sincere Apologies, Millbry Hill

“My order came an a couple of items were missing I contacted millbry hill and they got the items sent straight out the next great service at a very busy time of the year”

Helpful Report

“we have used these dog biscuets for years and was having trouble getting them were we live found you on internet and with in 4 days they were here so will be useing you again thanks for the promt service.”

Helpful Report

“Everything was great from ordering to receiving goods & the dog loves everything one satisfied customer thank you”

Helpful Report

“very prompt efficient service and responded to my emails promptly too”

Helpful Report

“order was dispatched quickly and I'm very happy with my purchase”

Helpful Report

“Always quality products at competitive prices delivered promptly”

Helpful Report

“Always have what i need in stock, delivery takes a couple of days but is reasonably priced for the weight of the product. Always buy my chicken feed from Millbry.”

Helpful Report

Millbry Hill is rated 4.7 based on 4,750 reviews