Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast and efficient”

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“Excellent service with great prices”

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“I have ordered a few horsey things from Millbry Hill and all products have been good quality at reasonable prices, better than most other sites! They have good promotions and offers and very quick delivery.”

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“Great service, nicely packed and prompt delivery. Thank you.”

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“Quick efficient delivery. Thank you.”

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“Great,prompt delivery,thanks very much”

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“Customer service is excellent it's a pleasure to ring up”

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“staff always willing to help”

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“Very fast delivery as ordered”

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“Site very easy to use, delivery on time and more importantly Stevie (Greyhound) loved it. So A big Thank you. Ken and Ann Wann”

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“Product fine delivert slower than previously but its Christmas”

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“First class service”

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“Helpful and efficient - just what you need!”

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“Only from Millbry Hill could I get black check Dublin supa jodhpurs in the correct size. Got a smaller size for granddaughter too. I am most grateful as my daughter won't wear any other make or colour and it drives me mad trying to find exactly what she wants. Great company.”

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“Very good”

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“Good products and quick delivery, thank you.”

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“Order should have arrived Monday, got an email to say it would arrive Wednesday due to stock issues. Had an email Wednesday to say arriving Thursday. It didn’t turn up. Got the feed Friday in the end but in mean time I had to go and buy what I’d ordered!! Millbry offered me a refund of the £4.99 delivery fee as an apology which I have yet to receive.”

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Hello Gemma, Im really sorry for the issues you have faced with your delivery. I can confirm that we had your parcel packaged and ready to leave for the order to be with you on the correct date you had requested. Sadly Fed-Ex did not collect the package on time which has then had a knock on effect with your delivery. A refund was processed on the 03.12.2018 for part of the delivery charges to downgrade your order from express to standard shipping. The last part of the shipping was then refunded on the 07.12.2018 once we had received notification from Fed-Ex that your parcel was finally delivered. These funds should be back in your account now. It is very unfortunate that due to a couriers error that your parcel has been delayed, leaving you without the items you needed and it doesnt look great on our behalf either, Which we are really sorry about. Sincere Apologies, Millbry Hill

“First time I've used this company. very pleased with the service and received exactly the items ordered at an excellent price and quickly too.”