Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 25th March 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I purchased a couple of 'Picnic rugs' just to discovered that those were just a couple of plaids. had to send them back.”

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“Great price and delivery fast but bag was completely ripped apart inside the packaging”

Helpful Report

Hello, We are really sorry to hear you have had a damaged delivery. Could you please send over an email to sales@millbryhill.co.uk with an image of the damage to the item and we will have this investigated. Sincere Apologies, Millby Hill

“Staff on phone very helpful but the one kilo bag of versele laga egg food has a use by date of 10/11/2018, not very happy about that!!!”

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“I did click and collect and was expecting to pick up several other 'bits' whilst I was there however the items I was hoping to find were either not available at the branch or were a bit pricey”

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“Very good customer service.”

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“Delivery time excellent, unfortunately polite leg wraps were different to picture & description on website when they arrived, I already had 2 so they don’t match. Don’t order much on line, so I will double check next time before I order .”

Helpful Report

Hello Leslie, Im sorry to hear you were sent the incorrect item. So i can get a speedy resolution for you on this, could you please pop over an email to sales@millbryhill.co.uk with images of what you have received so we can get these returned and the correct ones sent to you. Sincere Apologies, Millbry Hill

“Normally great but sent me the wrong product. Double checked and my order was correct, they just sent out totally the wrong product.”

Helpful Report

Hi Ann, We're very sorry to hear you recieved the wrong item and we were unaware of this issue. Our customer services team will be in touch with you this morning to try and resolve this for you.

“This is the 2nd time I have ordered from Millbryhill. Have not been very impressed. 1st order took over 2 weeks to arrive. Excuse moving warehouse! 2nd order place on a Sunday didn't get email till 20.58 on the Friday saying they were trying source the goods I wanted. Think they would have known before that time they didn't have the goods in stock.”

Helpful Report

“Only half the order arrived, call and was promised it would be with me early next week. It came minus a rug, called again told it would come. Midweek, the same half order arrived again still minus rug. Called again promised it will come Thursday and I have to wait in on Tuesday for them to pick up the duplicate items. Not great!”

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“The poultry bedding was fine, but packaging had a long rip down its side when it arrived, which meant the package can only be stored flat now.”

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“The check out system is too compliced. I was sent back to choose a delivery option several times, desepite being told that if I did not make a choose the cheapest one would be used. This is not so, and I have difficulty each time I buy dog food from Millbry Hill.”

Helpful Report

Hi Margaret, We're sorry to hear you had problems using Paypal's checkout through our site. We do also offer the option to pay by card on our website or over the phone to give our customers a range of alternative checkout methods. If you have trouble in the future placing your order, please feel free to contact our customer services team on 0800 652 0432 (Mon-Fri, 9am - 5pm). Kind Regards The Millbry Hil Team

“Usually good, good prices too. Customer service is very good- easily contacted. Let down by FedEx as a delivery company though!”

Helpful Report

Hi Helena, We're really sorry our courier let us down on this order. My colleague has been tracking the progress of this delivery and we can see it was delivered yesterday. We apologise for the delay and have raised this complaint with FedEx directly. Kind Regards Millbry Hill Team

“Did not receive any communication about when my order was ready for collection after buying online.”

Helpful Report

Millbry Hill is rated 4.7 based on 4,468 reviews