Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,780 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually really pleased with products and service, however this time delivery took a lot longer... I was given 2 dates for delivery and it turned up on the third date. I tracked the parcel and it looked like it had been traveling up and down the country for a week 😐”

Helpful Report

“Although part of my order was no longer available Millbry Hill rang to inform me and refunded the cost of that item. I had paid extra for fast delivery- this didn’t happen. Again Millbry Hill rang to inform me the parcel delivery company DPD had wrongly delivered the parcel to someone with a similar name so there would be a further delay, as such they would also refund the extra charge for swift delivery. Seven days later the parcel was delivered, the sealer tape put on by Millbry had been opened. Underneath my name & address label ( in North Yorkshire) was another - nothing at all like mine- which I presume was it’s first destination. Shockingly it was addressed to a group of doctors surgeries in Coloraine Ireland, they had written “rejected” on their label. (The contents were cast iron wine bottle holders) After opening the box one of the holders was very damaged, the dog figurine on the top was bent right over at 90 degrees to the post, I managed to right it, not easy with cast iron but the weld is now weakened. As this is a Christmas present I had no time to purchase something else. Millbry Hill had good customer service but somewhere down the line a big mistake was made with the delivery address and very rough handling- I presume by DPD. I have marked their rating as acceptable but was rather annoyed and dissapointed by the service in general.”

Helpful Report

Hello Judy, Im sorry that you had issues with your order and i completely understand its frustrating when things go wrong. We always take pride in ensuring our packages are well packed and ofcourse sent to the correct address. On this occasion this hasnt happened and i can confirm its been investigated internally. Sincere Apologies, Millbry Hill

“Order should have arrived Monday, got an email to say it would arrive Wednesday due to stock issues. Had an email Wednesday to say arriving Thursday. It didn’t turn up. Got the feed Friday in the end but in mean time I had to go and buy what I’d ordered!! Millbry offered me a refund of the £4.99 delivery fee as an apology which I have yet to receive.”

Helpful Report

Hello Gemma, Im really sorry for the issues you have faced with your delivery. I can confirm that we had your parcel packaged and ready to leave for the order to be with you on the correct date you had requested. Sadly Fed-Ex did not collect the package on time which has then had a knock on effect with your delivery. A refund was processed on the 03.12.2018 for part of the delivery charges to downgrade your order from express to standard shipping. The last part of the shipping was then refunded on the 07.12.2018 once we had received notification from Fed-Ex that your parcel was finally delivered. These funds should be back in your account now. It is very unfortunate that due to a couriers error that your parcel has been delayed, leaving you without the items you needed and it doesnt look great on our behalf either, Which we are really sorry about. Sincere Apologies, Millbry Hill

“Unfortunately, I purchased a couple of 'Picnic rugs' just to discovered that those were just a couple of plaids. had to send them back.”

Helpful Report

“Great price and delivery fast but bag was completely ripped apart inside the packaging”

Helpful Report

Hello, We are really sorry to hear you have had a damaged delivery. Could you please send over an email to sales@millbryhill.co.uk with an image of the damage to the item and we will have this investigated. Sincere Apologies, Millby Hill

“Staff on phone very helpful but the one kilo bag of versele laga egg food has a use by date of 10/11/2018, not very happy about that!!!”

Helpful Report

“I did click and collect and was expecting to pick up several other 'bits' whilst I was there however the items I was hoping to find were either not available at the branch or were a bit pricey”

Helpful Report

“Very good customer service.”

Helpful Report

“Delivery time excellent, unfortunately polite leg wraps were different to picture & description on website when they arrived, I already had 2 so they don’t match. Don’t order much on line, so I will double check next time before I order .”

Helpful Report

Hello Leslie, Im sorry to hear you were sent the incorrect item. So i can get a speedy resolution for you on this, could you please pop over an email to sales@millbryhill.co.uk with images of what you have received so we can get these returned and the correct ones sent to you. Sincere Apologies, Millbry Hill

“Normally great but sent me the wrong product. Double checked and my order was correct, they just sent out totally the wrong product.”

Helpful Report

Hi Ann, We're very sorry to hear you recieved the wrong item and we were unaware of this issue. Our customer services team will be in touch with you this morning to try and resolve this for you.

“This is the 2nd time I have ordered from Millbryhill. Have not been very impressed. 1st order took over 2 weeks to arrive. Excuse moving warehouse! 2nd order place on a Sunday didn't get email till 20.58 on the Friday saying they were trying source the goods I wanted. Think they would have known before that time they didn't have the goods in stock.”

Helpful Report

“Only half the order arrived, call and was promised it would be with me early next week. It came minus a rug, called again told it would come. Midweek, the same half order arrived again still minus rug. Called again promised it will come Thursday and I have to wait in on Tuesday for them to pick up the duplicate items. Not great!”

Helpful Report

“The poultry bedding was fine, but packaging had a long rip down its side when it arrived, which meant the package can only be stored flat now.”

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“The check out system is too compliced. I was sent back to choose a delivery option several times, desepite being told that if I did not make a choose the cheapest one would be used. This is not so, and I have difficulty each time I buy dog food from Millbry Hill.”

Helpful Report

Hi Margaret, We're sorry to hear you had problems using Paypal's checkout through our site. We do also offer the option to pay by card on our website or over the phone to give our customers a range of alternative checkout methods. If you have trouble in the future placing your order, please feel free to contact our customer services team on 0800 652 0432 (Mon-Fri, 9am - 5pm). Kind Regards The Millbry Hil Team

“Usually good, good prices too. Customer service is very good- easily contacted. Let down by FedEx as a delivery company though!”

Helpful Report

Hi Helena, We're really sorry our courier let us down on this order. My colleague has been tracking the progress of this delivery and we can see it was delivered yesterday. We apologise for the delay and have raised this complaint with FedEx directly. Kind Regards Millbry Hill Team

“Did not receive any communication about when my order was ready for collection after buying online.”

Helpful Report

Millbry Hill is rated 4.7 based on 4,780 reviews