Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,283 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 18th August 2026

441

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered just before Christmas and received my order within a few days. The rug was the ideal type with chest straps and a good quality ATVs good price. Great value for money.”

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“Very pleased with the service would definitely recommend you to friends.”

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“Fantastic service and fast delivery”

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“Was very happy with the service i have received from Millbry Hill....until I had to return a parcel. I wasn't told that the returns form I was sent has a reduced fee section further down the form. The outcome was that I paid substantially more to return my item. When I spoke to someone at Millbry Hill I was told...' with all due respect its not my fault you did'nt read the whole page on returns'!! The download returns button was the first thing you see and anyone would have done the same as me!! Perhaps it is a way of them not having to subsidise the post costs!!”

Helpful Report

Hi Karen, Thanks for taking the time to leave a review. We are glad to hear you were happy with the service you have received. The Returns information page has everything on there that you would need to complete a return yourself. At the top of the page there is the downloadable returns form and then just a little further down the page there is an option for a downloadable and prepaid Royal Mail Returns Label. This is what you need to use to get a return for the cost of £4.99. A returns for can be put in if you wish as it helps us indicate this is your order. I can confirm its not a way of us having to subsidise costs, if a return isnt suitable and you wish for a refund, the cost of the return is always the customers. Its just us trying to make it easier for our customers by providing a returns service. Kind Regards, Millbry Hill

“Very efficient and order was delivered to the Richmond store . Unfortunately the Barbour coat didn’t fit so I returned it to one of the very friendly and helpful lady who processed my return .”

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“Fantastic”

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“Prompt efficient service. Very pleased.”

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“ordered my favourtite newton truffle dog bed and it arrived the next day thank you so much greatly appreciated woof woof”

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“Excellent, from accurate description on web site to ordering to very prompt delivery”

Millbry Hill 5 star review on 30th December 2020

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“Excellent service and communication”

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“I ordered Christmas presents and they turned up with in a few days and was kept posted what was happening from start to finish , would defo order from here again thankyou so much for excellent service”

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“Very quick delivery on a bulky item - despite it being just before Christmas, so no complaints! Website really easy to navigate.”

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“We experienced amazing customer service from Millbury Hill after being let down by a previous store. We called hoping to find riding boots in stock to give as our daughter’s Christmas present. Having missed the Christmas delivery date by 4 days we had no expectation that the item would arrive in time. But the brilliant team at Millbury pulled out the stops. We ordered on Monday 21/12 and received the item on 24/12. Thank you!”

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“Very reasonably priced and item delivered on time and we'll packaged”

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“Purchased from Millbry Hill as item I compare prices on was on offer here. Easy to order and good communication via email. Used click and collect as a friend lived close to store otherwise the £7.99 delivery fee would have had me shop elsewhere......yep probably Amazon who's price was similar and free delivery. I do shop local where I can but also need to watch the pennies.”

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“Great customer service, very competitive pricing and super quick delivery”

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“Very pleased with my purchase”

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“Excellent service”

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“Excellent service”

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“Very fast delivery. Excellent customer service when I sadly had to return my boots due to their styling having changed since my last pair”

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Millbry Hill is rated 4.7 based on 5,283 reviews