Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,023 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,023 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Millbry Hill 5 star review on 18th July 2026

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with this purchase. Will def use again! (Johnson & Jeff Wild Bird Seed)”

Helpful Report

“I ordered a pair of slippers size 7. On arrival I could see before taking them out that they were very small. They were a size 4, despite the box being labelled as a size 7. Clearly the products aren’t checked when being packed, for damage, marks or against the order details or this would have been noticed. I called and was told to return them; they hoped the remaining pair of size 7 in stock would be correct - no apology or effort to call me to confirm whether I’d be getting a replacement pair in the correct size, or a refund. I’m still waiting to hear or receive a replacement. Not the level of customer contact I expect - this is an opportunity to demonstrate great customer service, to show they care and to convert me to an ambassador who recommends to friends by putting things right and maintaining contact and updates on what’s happening.”

Helpful Report

Hi Jemma Thanks for taking the time to leave a review. Im sorry to hear that the slippers were in the wrong box. I can confirm that your return was only received on Friday afternoon up to the returns department. We are in the process now of trying to locate the correct size for you and obviously getting these disaptched for you. As advised, we will contact you when this has been rectified. We should have an answer today but our returns department does not work weekends. Hence no response as of yet. Kind Regards, Millbry Hill.

“Still waiting for an order of animal feed which was placed a fortnight ago. According to Millbry Hill, this is a fault with the delivery service, however I have still not received a response to my email asking when I can expect my order.”

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“Brilliant customer service”

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“Good product, always open.”

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“Very pleased which my order would Definitely order with you again thank you”

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“Excellent phone service. Product arrived quickly and was exactly as described. ⭐⭐⭐⭐⭐”

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“Excellent product. Delivery quicker than stated . Would defo recommend”

Millbry Hill 5 star review on 5th September 2020

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“Thank you for a fast delivery of sheba cat food. Was a lot cheaper than most places & will order again”

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“Took over a week to arrive. If delivery was free I could understand but it isn't.”

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“I ordered boots which were delivered promptly.”

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“When contacting milbury hill I have always found the staff very helpful and a very good service”

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“Needed to purchase some fabric for my 96 year old aunt who is house bound and was needing something to do. The help I got with the choice of fabric was great, My Aunt is over the moon and when I spoke with her, she had already pinned the pattern out and was looking forward to getting started the following day. The price, service and delivery time were all exceptional. I will be back”

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“Order took three days longer than advises to be delivered and breeches were marked on arrival.”

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“Super service with fast delivery. Great products too!”

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“Order took three days longer than advises to be delivered and breeches were marked on arrival.”

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“great company, excellent service and value”

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“Great service, delivered promptly, exactly what I ordered!”

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“Very good all came as described”

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“easy to order They had what I wanted. I ordered 2 sizes to get the fit so returned one pair. The return/refund email arrived quickly Thanks to them for being so customer orientated”

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Millbry Hill is rated 4.7 based on 5,023 reviews