Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th June 2025

439

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with the service I was provided. I ordered a set of hind boots and received 2 left leg hind boots. So it wasn’t a usable pair of boots as no right leg was given. I emailed about the fault and I was offered a return. I admittedly said no to the return but would like a right boot sent out. I was then email and literally only told they couldn’t find a right boot (so I wasn’t given any comfort or advise on how to fix my situation) Well after about 5 emails back and forth I did admittedly got fed up over email. I then received a very arsey email back from the customer service saying I had the last pair and nothing they could do about it (not sure why I wasn’t told I bought the last pair 5 emails before as I know understand why I cannot get a right boot sent out). I took the return but this still didn’t fix the situation of needing hind boots. I then asked about another set of boots on the website and asked if at all possible to get free postage for me to place another order with the company as I live in the country side and will have to make a specific journey and use my petrol to get to a post office to drop of the parcel for return which was an error on the company behalf in the first place. I have now been ignored for 5 days so take it the answer was no. Keep in mind I was getting reply’s the same day as I emailed before. Now a week and a half on from receiving my original order I am still without hind boots.”

Helpful Report

Hi Abbie, Thank you for taking the time to leave a review. We have looked into this order and i can see the correspondance you have had with our customer service team in relation to this issue. Through further inspection, we can see that our adviser apologised profusely for this error and had advised that its an older pair of boots from a previous season and that the boots were more than likely packaged incorrectly by the manufacturer as we didnt have the right boot in any of our stores or warehouses.. We needed to take the time to search all 5 of our stores and also the two warehouses to ensure that there wasnt a spare right boot for you as you were obviously wanted the boots you had purchased. We offered you a free return on these boots as we would never expect a customer to pay for the return of an incorrect item that had been sent and we also offered free postage off a pair of boots if you wanted to purchase an alternative pair. Please note that we are extremely busy at the moment due to our sale, the increased sales from the pandemic and are also operating on limited members of staff due to social distancing in the workplace and cannot respond as quickly as normal. Kind Regards, Millbry Hill

“Products arrived promptly. Very good service.”

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“Good stuff but still waiting for the martingale stoppers that i ordered.”

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Hi Claire, Thanks for your review. Your Rein Stops will be arriving with Royal Mail. Kind regards

“I bought a lovely Dubarry jumper. It’s a lovely fit.”

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“Hi. I have received my order but fly repellent wasn’t properly closed and leaked into the bag. Instead of 1 litre I got maybe 600ml. The other 2 goods were in good condition.”

Helpful Report

Hi Barbara, I am sorry to hear this. If you can contact our Customer Services Team on sales@millbryhill.co.uk with your order number, we can look into this for you. Kind regards

“Fantastic quality products delivered quickly my dog loves her new coats x”

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“Order come very quick, I think it was like 2 days! When I was expecting a week.”

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“I ordered a jules mug for a gift mug came in tattered box mug was dusty inside I was nit happy”

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“Bought fly rug but unfortunately had to return as too big. Really easy process to return and money hit my account the same day as they received my returned item. Very impressed with their customer service team. Thank you”

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“Excellent service & helpful delivery man.”

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“Good value Product and service”

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“Happy with products ordered. Dogs love the 'new flavour' dental sticks. I really like the jacket bought in sale - though little snug at the moment due to Covid weight :-); a reason to now get that shifted... Delivery was several days later than expected, and I completely understand this will be due Covid working restrictions. The 4 stars were simply due to no reply being received to an email enquiry.”

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“I find you service impeccable, and my rabbits love the oat hay I've been purchasing from you”

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“The website was easy to navigate and order the feed. Delivery was prompt enabling stocks to be refilled. Will use again.”

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“I have ordered from millbury hill before and been pleased with my purchases. Always quick to dispatch and very competitive prices. Their customer service is very good too. Unfortunately the le mieux brushing boots we ordered this time weren’t right for our horse. They were quick to refund the item.”

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“Excellent on-line shopping experience. Great prices for great products and quick delivery.”

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“Delivery took just under 2 weeks. When it arrived a card that was intended for a birthday that had since passed was damaged so had to be returned. Otherwise the items were good but the dispatch time has put me off reordering.”

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“Great service. Item arrived quickly and safely. Was kept up to date with delivery details.”

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“great service, fast and super value!”

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“an item was missing from my order and they have no idea what happened to it and no more in stock! Another item was sent dirty and when complaining it was suggested it may have been dropped on the warehouse floor yet it was still packaged and sent to me! Very disappointed”

Helpful Report

Millbry Hill is rated 4.7 based on 4,750 reviews