Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,748 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

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“Great price and service.”

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“Everything as expected”

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“Efficient service and friendly staff.”

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“great good and fast delivery with quality products at realistic prices”

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“Great service. Ordered and within 2 or 3 days delivered. Brilliant. Thanks”

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“Excellent - prompt service with great delivery and packing. Would use agin.”

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“Have used many times and products are great value and quality but just wish the despatch department would take a bit more care on packaging. Appreciate times are difficult at the moment but just a bit of thought would really help the goods to arrive less battered.”

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“Plants arrived promptly and in excellent condition , very happy.”

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“Lovely items but slow delivery”

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“I rang before placing order to ask how long delivery would take I was assured no more than 5 days, so I placed the order. When the order did not arrive and I had notification it would be delivered 4 days later so it had taken 9 days to arrive, I messaged to cancel the order as it was too late and had no response at all. They did not despatch the order until 4 days after ordering ! It arrived to late to be any use to me. £80 wasted !!”

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“Still waiting for some chicken feed I ordered on 6th September and no sign of imminent delivery as tracking just says Label Created. Have been told I can’t cancel order as has been despatched!”

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Hi Amanda, Thank you for taking the time to leave a review. I can confirm that this issue has been resolved with you this morning via our customer services team and they have happily offered either a refund or a replacement and you chose to have the refund. We are sorry for any issues, sadly at the moment the couriers are delayed and this order looks asthough it has become lost or damaged in the Fed-Ex system. Sincere Apologies, Millbry Hill

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“Disappointed again re delivery of goods. Order sent in - and I have had to chase the order up - apparently part of the order was not in stock - BUT no one contacted me to tell me - it has taken over 3 weeks for the order to be complete - and no gives you any follow up. The store at Stokesley were most helpful and explained why I had not received the order. I arranged to collect it from the Stokesley Store.”

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“Plants arrived promptly and in excellent condition , very happy.”

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“Very print with order”

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“Easy to order and prompt delivery with good packaging”

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“I ordered a Barbour coat for my Pomeranian. It was such a bargain on this site and delivery was fast! X”

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“Great service would highly recommend Millbry Hill”

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“this company give a fast efficient service with some of the finest products I have ever used”

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“Very helpful. Wrong size bought online. Was able to change it at nearest store. Sorted me out outside due to shielding.”

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Millbry Hill is rated 4.7 based on 4,748 reviews