Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,748 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

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“Quick efficient service. No problems Price good and exactly what I wanted”

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“Delivered within a few days, great service and no problems what so ever. Will be ordering again!”

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“Easy website to use. Great value for money. Excellent delivery. I was kept informed of when my delivery was expected. Definitely recommend.”

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“Although stated delivery time for item on my order via your website was 36-48hrs it took over a week to arrive at the store I'd selected for click and collect. No information on progress from you during that time. I thought you'd lost my order/had a stock control malfunction. Store was very helpful but computer system didn't tell them either where item was up to and they could check with no one at warehouse from Fri midday to Monday. Eventually item turned up on Tues, with no apologies. A disappointing experience.”

Helpful Report

Hi Jane, Thank you for taking the time to leave a review. Im sorry to hear that you feel you had a disappointing experience with ourselves. I can confirm we advise our click and collects may take 3/5 working days to be ready in the chosen store to allow ourselves time to potentially transport the goods from another of our stores or warehouse to your chosen collection point. This is an estimated time and we always try to get it delivered to the store as soon as possible. I can see that you placed your order on the 6th and that we sent you an email on the 15th to advise it was ready for collection but you didnt attend to collect this until the the 26th. I appreciate we did take a little longer than usual to get this to our store but please bear in mind that we are currently extremely busy and are working with limited staff due to social distancing in the work place. Sincere Apologies, Millbry Hill.

“Thanks, quick and efficient service”

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“First class plants an service”

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“Great products online with very fast shipping”

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“Very impressed with the whole thing !! Delivery packaging etc !!!”

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“Excellent service”

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“Excellent service and product choice, have used Millers Hill for a few years now”

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“Order placed 31/8 eventually received the order on the 14/9 have been trying to get the bigger size which was in stock...now it’s ours of stock so I’ll be wanting a full refund. Looked good on paper, didn’t live up to it though...”

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“i think the service and product and cost was excellent and i will definitely being using this supplier again.”

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“Good value compared to other online shops. Only thing I feel could be improved is delivery cost / time but understand economising here. Would be happy to use again in the future!”

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“Excellent service thank you.”

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“Very good service. Items arrived promptly and in good condition. Will be buying from them again.”

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“Very speedy service!”

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“quick delivery , came in good condition, but the fedex delivery driver needs driving lessons as he nearly took my hedge out.”

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“excellent service”

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“Ordering easy, confirmation and follow-up communications very clear and timely. Order arrived on time. Many thanks Millbry Hill for excellent service.”

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“Excellent service and product choice, have used Millers Hill for a few years now”

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Millbry Hill is rated 4.7 based on 4,748 reviews