Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,776 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and courtesy in assisting with queries. Prompt delivery of online order also.”

Helpful Report

“I've bought many products from Millbry over the years and always had good service and pricing. I've only given 4 out of 5 starts as the only gripe I have, is the speed of delivery. Every time I order, its always a good 10 days or so before I get my goods. When I order goods online it's because I need it quickly, not two weeks later :( As our weather has changed recently and gotten cooler and a bit wet, I ordered a lightweight turnout for my companion pony but he's ended up with a few good soakings as the rug was so slow to turn up. I'll admit that I will look to other websites first when needing goods, as a result of slow delivery.”

Helpful Report

Hi Jayne, Thanks for taking the time to leave a review. Im glad to hear you believe our services and pricing to be good. I have looked into your order and i can cofnirm that the estimated delivery date that we provided at the check out was the 11.09.2020. Please note that the delivery dates arent usually this far apart from the date of order but at the moment Fed-Ex is delayed due to the pandemic. I can see that your parcel was indeed delivered on the 08.09.2020, so three days before the estimated delivery date. Kind Regards, Millbry Hill

“Ordered these boots which took 5 working days to be despatched, they were sent by the Royal Mail, not your fault but as we were at work, I asked RM to leave around the side of my house in a storage box. They left them on the front door step in clear view!”

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“Great in store on collecting. Easy to order, but no email to say parcel was ready”

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“Good quality and service, delivery could improve, though.”

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“Good products that were reasonably priced. Did take longer to arrive than expected.”

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“Service was good if not a little protracted as the items were delivered in two consignments, and I received numerous notifications from two courier companies! That said the products arrived in reasonable time.”

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“Good service, advised when goods were dispatched. Very pleased with item”

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“no problems good service and good prices”

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“Excellent efficient service. Will shop with you again.”

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“Impressed by quick replacement after my order arrived damaged, thank you”

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“Product ordered easily online. Arrived within days which was excellent, the only thing to let it down was the packaging. The item itself was not packaged. As it was nightwear there is a niggle that is a return. Which is not ideal”

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“All goods arrived as ordered.”

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“Pleased with item supplied. Delivery prompt.”

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“Excellent products, well displayed on website with plenty of information. Good delivery times supplied, and well packaged......”

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“The seed is a good mixture and suits most of the birds in my garden. Ordering and delivery is simple could not fault it. Will be ordering more in the future.”

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“First class service and profucts”

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“A quicker delivery of our 'regular' order of food for our quail suggests that Millbry Hill have taken advantage of commercial improvements since the partial easing of lockdown.”