Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th June 2025

439

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was delivered on time and in good condition- I was informed when delivery was due- great service..”

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“excellent delivery”

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“Good price, prompt delivery, sure the birds will love it.”

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“Very prompt delivery of item and notification of said delivery to store; disappointed at not being able to add points to my customer loyalty card at store checkout owing to my having purchased item online hence rating of 4/5.”

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Hello Paul, Im sorry your disappointed at this. Sadly our website doesnt support the facility of adding points to a loyalty card at the moment. However, it is something that we would like to add in the future. Sincere apologies, Laura

“Ordering was easy delivery was quick but was delivered to the wrong address!!!”

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Hi Dawn, Im sorry that the courier dleivered this to the wrong address. I can confirm we did provide the courier with the address you have given ourselves at the checkout. Kind Regards, Millbry Hill

“Product was delivered on time and in good condition- I was informed when delivery was due- great service..”

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“Arrived very quickly well packed. Happy with the product. Great service.”

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“Bought the wax cotton Barbour dog bed - originally purchased the M but this was far too small for our small cocker spaniel so repurchased in L and it’s perfect. Millbry Hill was one of the few places online I could find this bed in stock! Really fast delivery both times! Highly recommend :)”

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“Super efficient. Order arrived with three days and exactly as described”

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“Excellent product (Bob Martin's cat litter freshener). I've used it for years but I'm now housebound and couldn't find it on my normal stores. However, Millbry Hill supplied it quickly , at a good price and kept me informed of the progress of the order throughout.”

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“Perfect,perfect,perfect. Hassle free , fast delivery and great product!”

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“very quick and good service”

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“Always fabulous service & quick delivery.”

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“Third time I have purchased my Rabbit food from Millbury Hill - excellent service, competitive prices, I will be back to buy again!”

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“Really good service, great products and fast delivery.”

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“The items in the order are fine but the delivery service was awful! Especially when I paid £5.99 for it to be delivered to the wrong address and then to take an additional 4 days to be corrected. It left me without the food I needed so I had to take a long journey to find a supplier so I didn't run out and now have double the amount!”

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Hello Mark, Thanks for taking your time to leave this review. However, im very confused as to why you have left this review as you only placed your order today at 11.52 to then cancel shortly after at your request. So we havent actually dispatch your order? Could it be that this review was meant for another company as we have never received an order for you prior to this order? Kind Regards, Millbry Hill

“Fast service, shame about the packaging.”

Helpful Report

Hi Tina, Thanks for taking your time to leave a review. If you want to drop an email to sales@millbryhill.co.uk we can take a look into this for you. I can reassure you that we simply wouldnt dispatch any damaged item to any customer, this will be courier damage. Sincere Apologies, Millbry Hill

“Yet again, good quality hay (for our guinea pigs) at a good price and delivered on time. Thanks.”

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“Very very good service,will be ordering again,didn't have to wait long for goods to be delivered, thankyou,.”

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“Competitive pricing and fast delivery, perfect!”

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Millbry Hill is rated 4.7 based on 4,750 reviews