Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,040 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 18th July 2026

438

Anonymous

Anonymous // 01/01/2019

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“Quick service and great product at a good price”

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“The web site was easy to use, even when I couldn't find my product because of the spelling. I received emails confirming the order and regular updates on delivery including confirmation. Happy with my products too. I'll now think of this provider when next in need of horsey suppliers.”

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“Online order delivered promptly. Delighted with jumper.”

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“The items I ordered took a while to get to me, there was a problem in the stock room. I would have appreciated being informed as I ran out of the supplement before being notified there was a problem.”

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“Fast delivery no nonsense service, thank you.”

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“East to order. Very efficient delivery & very well packaged”

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“Fast delivery no nonsense service, thank you.”

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“These are the best wellie socks; warm and comfortable. Excellent price and fast delivery Very pleased”

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“After shopping around, I found the best value for money, quality of goods and speed of delivery faultless. I’ve ordered before but, my mum also has, like me, wild birds all year wanting to be fed so, on asking where and what she pays for her birdseed, I recommended Milbry Hill. I ordered for her and I can say, quite honestly she was very impressed. She was also happy, that she wouldn’t be buying small, more expensive bags of feed, in the future. Thank you from us both and, from our respective wildlife families. 🦋”

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“I am very disappointed with the service I was provided. I ordered a set of hind boots and received 2 left leg hind boots. So it wasn’t a usable pair of boots as no right leg was given. I emailed about the fault and I was offered a return. I admittedly said no to the return but would like a right boot sent out. I was then email and literally only told they couldn’t find a right boot (so I wasn’t given any comfort or advise on how to fix my situation) Well after about 5 emails back and forth I did admittedly got fed up over email. I then received a very arsey email back from the customer service saying I had the last pair and nothing they could do about it (not sure why I wasn’t told I bought the last pair 5 emails before as I know understand why I cannot get a right boot sent out). I took the return but this still didn’t fix the situation of needing hind boots. I then asked about another set of boots on the website and asked if at all possible to get free postage for me to place another order with the company as I live in the country side and will have to make a specific journey and use my petrol to get to a post office to drop of the parcel for return which was an error on the company behalf in the first place. I have now been ignored for 5 days so take it the answer was no. Keep in mind I was getting reply’s the same day as I emailed before. Now a week and a half on from receiving my original order I am still without hind boots.”

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Hi Abbie, Thank you for taking the time to leave a review. We have looked into this order and i can see the correspondance you have had with our customer service team in relation to this issue. Through further inspection, we can see that our adviser apologised profusely for this error and had advised that its an older pair of boots from a previous season and that the boots were more than likely packaged incorrectly by the manufacturer as we didnt have the right boot in any of our stores or warehouses.. We needed to take the time to search all 5 of our stores and also the two warehouses to ensure that there wasnt a spare right boot for you as you were obviously wanted the boots you had purchased. We offered you a free return on these boots as we would never expect a customer to pay for the return of an incorrect item that had been sent and we also offered free postage off a pair of boots if you wanted to purchase an alternative pair. Please note that we are extremely busy at the moment due to our sale, the increased sales from the pandemic and are also operating on limited members of staff due to social distancing in the workplace and cannot respond as quickly as normal. Kind Regards, Millbry Hill

“Products arrived promptly. Very good service.”

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“Good stuff but still waiting for the martingale stoppers that i ordered.”

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Hi Claire, Thanks for your review. Your Rein Stops will be arriving with Royal Mail. Kind regards

“I bought a lovely Dubarry jumper. It’s a lovely fit.”

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“Hi. I have received my order but fly repellent wasn’t properly closed and leaked into the bag. Instead of 1 litre I got maybe 600ml. The other 2 goods were in good condition.”

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Hi Barbara, I am sorry to hear this. If you can contact our Customer Services Team on sales@millbryhill.co.uk with your order number, we can look into this for you. Kind regards

“Fantastic quality products delivered quickly my dog loves her new coats x”

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“Order come very quick, I think it was like 2 days! When I was expecting a week.”

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“I ordered a jules mug for a gift mug came in tattered box mug was dusty inside I was nit happy”

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“Bought fly rug but unfortunately had to return as too big. Really easy process to return and money hit my account the same day as they received my returned item. Very impressed with their customer service team. Thank you”

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“Excellent service & helpful delivery man.”

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Millbry Hill is rated 4.7 based on 5,040 reviews