Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 25th March 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good stuff but still waiting for the martingale stoppers that i ordered.”

Helpful Report

Hi Claire, Thanks for your review. Your Rein Stops will be arriving with Royal Mail. Kind regards

“Hi. I have received my order but fly repellent wasn’t properly closed and leaked into the bag. Instead of 1 litre I got maybe 600ml. The other 2 goods were in good condition.”

Helpful Report

Hi Barbara, I am sorry to hear this. If you can contact our Customer Services Team on sales@millbryhill.co.uk with your order number, we can look into this for you. Kind regards

“Address details on parcel incorrect auto fill missed the first 2 lines of address. Therefore undeliverable by royal mail. Sent correct details and now waiting for re delivery.”

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“Was disappointed as paid for next day delivery as required immediately (feed) but ,it did not actually arrive the next day .”

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“I am still waiting for half the delivery.”

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“Hardly anything in stock, rubber overreach boots meant to be cob size, but didn't fit they were small pony size, tendon boots good quality and quick delivery. No time to send overreach boots back as I have a competition this weekend.”

Helpful Report

“Fast service, shame about the packaging.”

Helpful Report

Hi Tina, Thanks for taking your time to leave a review. If you want to drop an email to sales@millbryhill.co.uk we can take a look into this for you. I can reassure you that we simply wouldnt dispatch any damaged item to any customer, this will be courier damage. Sincere Apologies, Millbry Hill

“My order was quick but when I went to collect from store the staff that served me was rude”

Helpful Report

Hello LeeAnne, Thank you for taking the time to leave a review. Im sorry you have had a negative experience. So we can get this looked into, can you please send over an email to sales@millbryhill.co.uk. Sincere Apologies, Laura @ Millbry Hill

“Disappointed with the item as the shirt arrived with a hole in and pen mark on it, looks like item Wasn’t checked before sent out for delivery”

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“First time ordering but wont order again?? I ordered a Joules fine knit sweater. Item arrived with no inner wrapping to protect it and just seemed to have been thrown into a bag. When I took it from the postbag it was so creased I could not have worn it - had to be gently ironed before I even tried it on. Very disappointed and to be honest.... you can purchase Joules items from many stores so dont think I would use Millbry Hill again.”

Helpful Report

“I was so excited about getting this as I heard it was great for rabbits. Unfortunately it completely got matted up my rabbits fur and I had to spend ages grooming as a consequence. Also I heard to the bag moving and thought maybe it was just air inside the bag. This was not the case. To my utter horror and suprise, there was a tiny mouse/ shrew of some description in the bag. It certainly scared the life out of me. I am so disappointed as I know this is a very reputable company. Maybe I was just unlucky with the mouse/shrew but also totally unsuitable for my rabbits. Back to wood pellets for me and shall ring the company today to see what their views are on this matter.”

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“Ordered 3ea. Tubtrugs but instead 3ea. Red Gorilla trugs (in my experience an inferior product) were delivered. Have only given a 3 star rating for this reason.”

Helpful Report

Hello Brian, I can confirm that you havent received an inferior product. Red Gorilla and Tubtrug are the same company and most of the tubtrug range has now been renamed as Red Gorilla but they are still the same fab products. Thanks, Laura

“They charge for re fund even though the produce was different to the website”

Helpful Report

“The packaging of the item I ordered apparently had changed. There was no markings on it to confirm it was as Baileys product indtead of being in a sealable plastic tub in came in an unmanagable sack. I was not happy with this. The sales assistant tried very admirably to explain there were no tubs in China. I wish they had advised me of this prior to my confirming the order.”

Helpful Report

Hi Chris, Thanks for taking the time to leave a review. Im sorry to hear that you were not happy with the packaging of this item. I can confirm that as per the conversation you have with our customer services team, the packaging on the product is temporary packaging which sometimes can happen if the manufacturer is awaiting their packaging coming from outside the UK. As im sure you can appreciate, in the middle of a pandemic companies have had to adapt to ensure they can operate the best they can. We can reasure you 110% that the product you have received and is correct and as you had informed the customer services advisor, it was very obviously garlic due to its strong odour. Kind Regards, Millbry Hill.

“Web staff excellent and really helpful, but staff at the collection store were unhelpful and made it out to be a hassle. Disappointed as ordered some plaiting bands to find not with my order something I needed for the show I was going too. Plaiting bands still haven’t arrived.”

Helpful Report

“website said free delivery was charged”

Helpful Report

Hello Miss Bowers, I have had a look at your order and i can confirm if you had not have ordered your goods on an express service that you would have already qualified for a free delivery. Free delivery services are a standard service of 3-5 working days. If you want a service other than this, there would be a charge. Kind Regards, Millbry Hill

“The service was let down by the carriers arrived 2 days later then should have this has been the second time that the carrier in question has failed to deliver on time as for Millbry themselves cannot fault them”

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“I have got my dog food from millbry hill for a long time but this time I was really disappointed I placed my order on the 10th April and paid for express delivery and did not receive it until April 15th that to me is not express delivery”

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“My order was dealt with fine and can't fault it or the team who dealt with the last issue but had problems again with the delivery, arrived a day before it was supposed to and just dumped over a rail in our front garden, no info card put through to tell us ,wouldn't have even known it was there if I hadn't walked the dog and seen it; delivery service leaves a lot to be desired.”

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“Delivery was really quick even though I changed the address last minute. I was disappointed the way it was packaged, it looked like I’d bought it from eBay. I bought the jacket in the sale but was still expensive and I just expected more than being shoved in a post bag”

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Millbry Hill is rated 4.7 based on 4,468 reviews