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Millbry Hill Reviews

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

Company Reviews

Product Reviews

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 25th March 2024

Millbry Hill 5 star review on 6th March 2024

Millbry Hill 5 star review on 6th March 2024

Millbry Hill 5 star review on 24th February 2024

Millbry Hill 5 star review on 24th February 2024

Millbry Hill 5 star review on 24th February 2024

Millbry Hill 5 star review on 8th February 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Dry animal food bin is of good quality is sturdy and keeps the food fresher. It is not however airtight. The convenience of its design allows for easy storage and can easily hold a 12kg bag of dry dog food. Millbry customer service was ok but lacking in keeping me informed of dispatch issues. After two phone calls to find out why my item had not arrived within the two day express serve window I was inform there were problems transferring my item from another branch to them. I was refunded my P & P and my item arrived a few days later. Packaging was far from good my item was dispatch in a thin cardboard box with now extra internal packaging to protect it from riggers of the parcel delivery network. Over all Millbury's service was fair. Dispatch/delivery poor, customer service fair, and Item good”

“I ordered one item online, to be collected from store, as the postage charge is high, and the item took 10 days to be available to collect, even though it was in stock. I won't order that way again.”

“Disappointed in postage policy. I paid 3 times; returned the first garment for exchange but still had to pay £4,95 postage plus my postage for return parcel. Other companies do free postage. Wont use again”

“Disappointed in postage policy. I paid 3 times; returned the first garment for exchange but still had to pay £4,95 postage plus my postage for return parcel. Other companies do free postage. Wont use again”

“Two thirds of my order out of stock, slow postage, charged full postaged for one item, won't be ordering again”

“Customer service was good , sent the wrong product which is my reason for only 3 stars and as returns aren't free I was refunded the difference and kept the item. Disappointingly I still need to purchase original trimmers I ordered as the smaller ones wont do cob feathers well. Wasnt given an indication if they were in stock to reorder.”

“Was very happy with the service i have received from Millbry Hill....until I had to return a parcel. I wasn't told that the returns form I was sent has a reduced fee section further down the form. The outcome was that I paid substantially more to return my item. When I spoke to someone at Millbry Hill I was told...' with all due respect its not my fault you did'nt read the whole page on returns'!! The download returns button was the first thing you see and anyone would have done the same as me!! Perhaps it is a way of them not having to subsidise the post costs!!”

Hi Karen, Thanks for taking the time to leave a review. We are glad to hear you were happy with the service you have received. The Returns information page has everything on there that you would need to complete a return yourself. At the top of the page there is the downloadable returns form and then just a little further down the page there is an option for a downloadable and prepaid Royal Mail Returns Label. This is what you need to use to get a return for the cost of £4.99. A returns for can be put in if you wish as it helps us indicate this is your order. I can confirm its not a way of us having to subsidise costs, if a return isnt suitable and you wish for a refund, the cost of the return is always the customers. Its just us trying to make it easier for our customers by providing a returns service. Kind Regards, Millbry Hill

“Disappointed that the product was not sent in protective packaging. Previous purchases have been sent in cardboard boxes. The door stop was delivered by Royal Mail in a plastic DPD bag. Bearing in mind how much mail in handled at Christmas the package probably has not had a peaceful journey. The product does not look damaged but the legs of the dog do not sit flat on the ground.”

“I was a bit dissapointed in how long it took for my order to arrive in store & also i couldnt get points on my loyalty card for my order I will go to my local feed store next time”

“Great product, was disappointed with the packaging i purchased two premier equine saddle cloths. Only 1 was in original packaging and they were white! Outer packaging was a black bin bag. Not great as it had ripped.”

“Item delivered promptly and good quality if a little over priced and a tight fit over my helmet. Would have been better in a stretchy fabric. Put a smile on people’s faces when out for a Christmas hack.”

“Placed an order to be collected at store. Did not receive an email to say it was ready for collection. Contacted store after 2 weeks who confirmed it was there. When my husband went to collect it he said the staff were rude and insisted I would have been sent email. I DID NOT.”

Hi Janice, Thank you for taking the time to leave a review. Im sorry to hear this, its certainly not what we want for any customer in any of our stores. So that we can thoroughly look into this, would you please mind sending an email to sales@millbryhill.co.uk so we can investigate? Sincere apologies, Millbry Hill

“I’ve used Millbry Hill twice now for large bedding bales. The prices are fairly good & delivery isn’t extortionate. My first order arrived within a couple days. Although unfortunately my second order took 11 days. It’s not the end of the world, hence why I haven’t given them a very poor rating, it’s just inconvenient and makes you think twice about ordering again.”

“Ordered the UV 'torch' for detecting cat pee. Came reasonably promptly in rather tatty packaging but the manufacturer's own packaging was robust enough to give good protection. Surprised to find that it had no batteries (3 x AAA required) but fortunately I keep a stock of that size. The UV beam is powerful and effective, so I'm wondering if the negative reviews I've read about it are because some folk have not realised that you need to install a set of batteries?”

“Wasn’t overly impressed with packaging of the item considering how much I paid for it”

“Slightly disappointed that our stud muffins advent calendar arrived a little squashed”

“Wasn’t told about the delay in delivery, had to chase the order. Eventually ran out of dog food and had to go out to get temporary food till the order turned up.”

“Feel 3 days to collect 4 bales shavings from store a bit of a joke next time I will need to ring up”

“Unfortunately the 2 coats I ordered for my dog are too big. I will be returning them and receiving a full refund. Thanks Leona.”

“Some feedback would be to list the ingredients of each product on your website, as I didn’t realise I had bought something with molasses in it until the product arrived”

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Millbry Hill is rated 4.7 based on 4,468 reviews