Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

“I have been ordering from Milk and Blush over the past two years and never had a problem. The most recent set I ordered was a quad weft (I usually order a triple due to the weight of a quad weft however they were out of stock in my colour) When they arrived all looked ok until I undid the main weft and the hair was so thin! it was incredibly thin at the ends and not at all the usual thickness of a quad weft (barely that of a triple weft). I emailed Milk and Blush who asked me to weigh the hair on digital scales - I don't know what good that will do to the ends of the hair which are non existent so I declined. I am waiting for a pre paid postage and a full refund which I doubt I will NEVER receive. shame on you Milk and Blush. I have been a loyal customer and you are ripping people off. there is only so long you can trade on your previous good reputation. I will be ordering from another company who aren't trying to reduce the quality of their extensions whilst maintaining an increased price.”

Helpful Report

Posted 8 years ago

Hey Rebecca, thanks for taking the time to give us feedback on how you found your recent experience with us. We're usually known for super thick extensions from top to bottom and so we are truly sorry to hear that your set didn't live up to your expectations on this occasion. I've looked into your correspondence with us regarding this and can see that the team were keen to look into this for you by asking for the set to be weighed. We do ask for this to be done if possible as this enables us to see if the set is the weight advertised on the website. As I'm sure you can appreciate, it's super tricky for the team to reach a resolution without following procedure in these cases. However I can see that the team were able to reach a resolution in the end in this case and we hope it was the outcome you hoped for :) xoxo

Posted 8 years ago

“"" I sent back my sets for an exchange I've had not one email back from them no cumunication at all !! I sent back tracked so know they have recieved the two sets which cost a lot of money !! Awful customer service if you have any issues with incorrect colour match”

Helpful Report

Posted 8 years ago

Hey there I've just looked into this for you and can see a member of the team replied to your email asking for some more order information so that they could assist you further - this may have gone to your junk mail? :) xoxo

Posted 8 years ago

“I ordered my extensions over a week ago ...I have a wedding next Friday they said they would be here in 1 to 5 days but I have still been left waiting. I emailed the company and I also contacted them on social media. Reading the reviews here I am getting worried that I won't receive them on time because of bad customer service. If this isn't resolved I will be putting this on social media straight away as it is appalling. I tried tracking my order and nothing came up!”

Helpful Report

Posted 8 years ago

Hey there - thank you for taking the time to give us your feedback :) I do understand your concerns regarding delivery, unfortunately we do have to rely on the national postal service to fulfil the responsibility of getting packages to customers on time and they do, the vast majority of the time achieve this for us. I've just looked into this and can see this package has now been delivered to you so I hope this helps :) xoxo

Posted 8 years ago

“Terrible customer service - Package was shipped to the wrong address and no attempt has been made to reship package to the correct address. This has been going on over a month with no resolve.”

Helpful Report

Posted 8 years ago

Hey Molly Thanks for taking the time to provide us with your feedback of your experience with us :) I'm sorry to hear you've been experiencing some issues with shipping. I've looked into this and can see that the correct address was on the package however it looks as though USPS are experiencing some issues with this. However I can see that the team are super responsive to your emails regarding this and fingers crossed the postal service will resolve this very soon for you :) xoxo

Posted 8 years ago

“I used to order these extension and were so thick and good quality last 2 sets ordered bloody awful thin knotting and cheap . Can't find the address to send back and no reply avoid ..I def am”

Helpful Report

Posted 8 years ago

Hey there Thanks for taking the time to give us your feedback of your experience with us. We're normally known for super thick and great quality extensions from top to bottom and so we regret that we fell short of this expectation for you on this occasion. I've looked into this and can't seem to find any correspondence from yourself regarding these concerns to our team. Can I check whether you emailed hello@milkandblush.com? :) We would always recommend contacting the team as soon as any concerns arise so that we can work together to come to a resolution as quickly as possible :) xoxo

Posted 8 years ago

“I was trying to contact with them as I'm still waiting for my hair and nothing. All contact what they put on their website are not available, I was trying contact email , Instagram, phone, Facebook and nothing. I was trying to put comments on Facebook but it's automatically removed. Very suspicious. I'm deeply disappointed as I have wedding and I thought I can wear that hair.”

Helpful Report

Posted 8 years ago

Hey there :) Thanks for taking the time to give us your feedback of your experience with us :) Sometimes the system is unable to process an address and so in these instances the team get in touch with the customer as quickly as possible so that this can be resolved. I can see that once your address had been confirmed to the team, your order was processed and despatched right away :) xoxo

Posted 8 years ago

“I'm getting married in one week, waiting 3 weeks already and I did not receive anything. I got information that my address is not correct, but that's not true, they already were sending me few months ago hair on the same address and there was no problem. Now they are writing the address in incorrect. I paid for that £35 and did not get anything. I live in zone 2 in London”

Helpful Report

Posted 8 years ago

Hey there :) Thanks for taking the time to give us your feedback of your experience with us :) Sometimes the system is unable to process an address and so in these instances the team get in touch with the customer as quickly as possible so that this can be resolved. I can see that once your address had been confirmed to the team, your order was processed and despatched right away :) xoxo

Posted 8 years ago

“I have been buying hair extensions from this website for YEARS and i have always had amazing haIr! Its always been thick and last forever!! but i jist got my order tonight and i am so disappointed. Ots extremly thin... I got the 246 grams PLUS 2 more quad wefts.. So i spent over 400 U.S dollars on the worst quality hair i have ever purchased!!! When i put it on it was like i was wearing 3 strands of hair on my head. And the hair was so dry. My 1 year old pair of hair is better quality than this. SAD.”

Helpful Report

Posted 8 years ago

Hey there :) Thank you for taking the time to provide us with your feedback of your experience with us :) We're normally known for super thick extensions from top to bottom and so we regret that we fell short of this on this occasion for you. I've looked into this and can't seem to find any correspondence from yourself to our team about these concerns. Just so you know, we are super passionate about upholding the quality and thickness we're known for and so we would always recommend customers to get in touch with our team as soon as any thickness or quality concerns arise so that we can try and work towards a resolution together. We regret that we weren't given the chance to be able to help you out on this occasion, however if in future you have any concerns then please don't hesitate to get in touch at hello@milkandblush.com :) xoxo

Posted 8 years ago

“I have ordered from this company before and the quality has always been great. However, with the latest order, the shipment was very late, the customer service apalling, the colour completely different from what they represented and the quality is not at all the same as before. Very thin, dry and feels synthetic. Do not buy from this company!!”

Helpful Report

Posted 8 years ago

Hey there :) Thanks for taking the time to give us your feedback of your experience with us :) We're normally known for super quick despatch and delivery and super thick extensions from top to bottom so we regret that we fell short of this for you on this occasion. I've looked into this and can see that the item ordered was out of stock, so this was why the shipment was late unfortunately. I can also see that a member of the team got back to your emails on the same day regarding your concerns. We take all quality concerns super seriously and we would always recommend customers to get in touch with us about any concerns they may have regarding the quality as soon as they arise so that we can try and reach a resolution together. Unfortunately, I'm unable to find any record of your correspondence regarding your quality concerns, however should you visit us again in future we would be happy to work with you should you have any reservations regarding quality :) xoxo

Posted 8 years ago

“I ordered my hair on Friday paid for next day delivery which specifies Saturday delivery to I received one email when my payment was taken but nothin since I have made contact through Instagram Facebook Twitter and your help email but nothing back awful customer service Iv never experienced this before”

Helpful Report

Posted 8 years ago

Hey there :) Thanks for taking the time to provide your feedback of your experience with us :) I'm sorry the team weren't able to get back to you as quickly as you'd expected. I've looked into this and can see that a member of the team did get back to you regarding your order and resolution was reached :) Just so you know, the offices are open from 9.30-5.30 Monday to Friday and the team do try to get back to all correspondence as soon as possible :) xoxo

Posted 8 years ago

“Should of read the reviews. Ordered from milk and blush about 4 times in the past and never once had an issue until i ordered last week and paid an extra £6 for next day delivery. Never received a tracking number or anything, only 1 email back from the team saying its on the way basically blaming the royal mail and if i don't receive it to contact them again, so i did and heard nothing back. I have now re-ordered from Foxy Locks who also use royal mail and it was shipped an hour later so its unacceptable to blame the royal mail as i know milk and blush use these for their next day delivery. I want my £145 back or i will be taking this alot further.”

Helpful Report

Posted 8 years ago

Hey Megan - thanks for taking the time to provide your feedback of your experience with us :) We're normally known for super fast processing and delivery and we regret that we fell short of this on this occasion for you. I've looked into this and can see that the Royal Mail Track & Trace function was down on this day which contributed to some issues with updating you as to your package's progress. However I can see that the package did reach you safely :) xoxo

Posted 8 years ago

“I Bought extensions from them last week. I paid for next day delivery and it has now been a week. wished i looked at the reviews before. the hair was IN STOCK so no reason for them to take so long. I have emailed a number of times. only had 1 response. Would like an answer to where my 1 hundred and something pounds went.”

Helpful Report

Posted 8 years ago

Hey Emily Thanks for taking the time to provide your feedback of your experience with us :) We're usually known for super fast processing and delivery and we regret that we fell short of this on this occasion for you. I've looked into this and can see that this was during our warehouse processes being updated and this did unfortunately cause some delays on orders. However I can see that the team worked with you to reach a resolution and that you were super happy with your extensions when they reached you which is great news :) xoxo

Posted 8 years ago

“I had ordered from them before (last summer). The quality of the extensions was great; perfect color, no shedding and they arrived within just a few days. I wear the extensions every day and wanted to get some new ones. Based on my positive experience with the company I ordered from them again without hesitation. That was almost a month ago and it said they were out of stock and they would restock soon. My order status is still on processing though and when I wrote an email to ask when they would arrive I did not get a reply. It's a pity because the extensions are so amazing and I always thought Milk&Blush was a great company. Reading the other reviews it seems as though they are experiencing some problems. I think they should take responsibility and inform their customers about what is going on and if they are having financial problems or problems with their stock. It is completely irresponsible to keep customers waiting without any information. As I said before, it is a pity because the extensions are truly amazing!”

Helpful Report

Posted 8 years ago

Hey Nina Thanks for taking the time to give us your feedback :) I've looked into this and can see that a member of the team did get back to you with a restock time frame - perhaps this went to your junk mail folder? :) xoxo

Posted 8 years ago

“I have emailed 4 times now and still had no reply, I ordered my extensions early last week and needed to change my order be find out when they will be delivered as still say on Hold. It is ridiculous that you have no telephone contact number for anyway to speak to anyway and it seems no one can be bothered to reply to emails!! Really disappointed me will not be ordering from this company again.”

Helpful Report

Posted 8 years ago

Hey Amber, thanks for taking the time to give us your feedback of your experience with us :) I've just looked into this and can see the team did get back to you regarding this, however unfortunately we were updating our warehouse processes at the time and this caused a slight mix up with shipping time frames so please do accept our apologies for any inconvenience caused by this. I'm pleased to say these issues are now completely resolved and we have resumed super fast despatch over the past few months :) xoxo

Posted 8 years ago

“I ordered my extensions on Tuesday and paid for next day delivery. It's now Saturday and they still haven't arrived. I have emailed every day to try to understand when my extensions will come (I have stressed since Wednesday morning I need them for Sunday). The customer service team only seems to reply to certain emails. Bad customer service. I won't be ordering again from here my weekend has been RUINED. Waste of £153.”

Helpful Report

Posted 8 years ago

Hey there, thanks for taking the time to give us your feedback :) It's super helpful for us to improve in future :) I've just looked into this and can see that this order was placed while some improvements to our warehouse system were taking place. During this time, unfortunately some orders were a little delayed in being shipped out. However I can see that the team offered to refund your next day delivery costs and to get this out to you as soon as possible. Please do accept our apologies for any inconvenience caused for this order, however I can assure you our system is now all updated and we are back to orders being shipped out super quickly :) xoxo

Posted 8 years ago

“I ordered my hair the 31st of March. It is now April 10th I have not recieved my hair as i ordered from you guys because it says ships in 3-6 days. I would now like my money back this has been a huge waste of time. I ordered this hair so I had it for an event I need to attend this evening. This is absolutely rediculous, especially for the amount of money I paid to get these. I will not recommend nor order from this company again. I cant believe this. I have no hair extensions for the main purpose I ordered these for. This company has NO customer service phone number to reach them at. I am very disappointed. Please let me know how to cancel my order. I would like my 254 dollars back now..”

Helpful Report

Posted 8 years ago

Hey Becca - firstly thank you for taking the time to provide us with your feedback of your experience with us :) We're usually known for super fast despatch and delivery all over the world and so we regret that we fell short of this for you on this occasion. Delivery in the US is estimated at 3-6 working days. As your order was placed past the cut off time for same day despatch on 31st March, this was shipped on April 3rd and was delivered on April 12th which makes 6 full working days. I hope this makes sense :) We don't have a dedicated customer care line, however our team are more than happy to help via email at hello@milkandblush.com :) xoxo

Posted 8 years ago

“They said shipping takes 3-7 days in still waiting on 7th day. I've never experienced anything to take this long to ship. My order has said "in transit" for 4 days now...”

Helpful Report

Posted 8 years ago

Hey there, thanks so much for giving us your feedback :) We're usually known for super fast and efficient delivery and so we regret that we fell short of this for you on this occasion. I've just looked through our correspondence with you and can see that unfortunately customs held your package which resulted in a slight delay. Customs will sometimes hold orders for review and unfortunately this is beyond our control. Customs can be a little slow with assessing packages, so please do accept our apologies for any inconvenience caused by this delay although I'm glad to see they did reach you in the end :) xoxo

Posted 8 years ago

“I paid for next day delivery Tuesday evening, there was no indication on the site that I could find of a cut off time. They didn't come Wednesday which I just put down to me missing a cut off time (which is still not acceptable as I couldn't see anywhere saying there was one). But now I'm extremely disappointed as I am STILL waiting and it is Friday! My order has been saying shipped for over 24 hours now. I've never had an issue with postal services before when ordering next day delivery so I will be very upset if milk and blush just blame it on that.”

Helpful Report

Posted 8 years ago

Hey there, thanks for taking the time to give us your feedback :) I'm sorry to hear your order hasn't reached you as expected. I can confirm your order was shipped in line with the dispatch guidelines on the website and can see that a member of the team has got in touch as your order is showing as having been delivered. The team will be sure to guide you through finding whether your package was left with a neighbour or elsewhere :) xoxo

Posted 8 years ago

“There is no way to speak to customer services. I have paid for next day delivery (and for a reason) yet the order is still showing as processing and has not been delivered. Even though you state on your site that you are really quick at packing?! -which doesn't seem like the case. I just want to know why is happening with my order??? And although I have emailed I have had no response!!!”

Helpful Report

Posted 8 years ago

Hey there - thank you for taking the time to give us feedback on your recent experience with us :) This sounds super strange as our orders are usually shipped super quickly unless these are out of stock. Can I also check that you emailed the team at hello@milkandblush.com? The team aim to get back to all emails within 1 working day and so fingers crossed a member of the team has replied by now :) xoxo

Posted 8 years ago

“I am still waiting for a set of hair extensions I ordered 11 days ago. There has been no update in tracking in 10 days and I cannot email them anyplace on their website. I am disappointed with the long wait and lack of available communication with customer service”

Helpful Report

Posted 8 years ago

Hey there, thank you for taking the time to give us your honest feedback of your experience with us - we find it super helpful :) I'm sorry to hear the tracking info for your order hasn't yet updated. If you send the team an email to hello@milkandblush.com with your order number they would be happy to look into this further for you :) xoxo

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Milk & Blush Reviews