Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.13

4.1 Rating 1,092 Reviews

77 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 11th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no way to speak to customer services. I have paid for next day delivery (and for a reason) yet the order is still showing as processing and has not been delivered. Even though you state on your site that you are really quick at packing?! -which doesn't seem like the case. I just want to know why is happening with my order??? And although I have emailed I have had no response!!!”

Helpful Report

Posted 8 years ago

Hey there - thank you for taking the time to give us feedback on your recent experience with us :) This sounds super strange as our orders are usually shipped super quickly unless these are out of stock. Can I also check that you emailed the team at hello@milkandblush.com? The team aim to get back to all emails within 1 working day and so fingers crossed a member of the team has replied by now :) xoxo

Posted 8 years ago

“I am still waiting for a set of hair extensions I ordered 11 days ago. There has been no update in tracking in 10 days and I cannot email them anyplace on their website. I am disappointed with the long wait and lack of available communication with customer service”

Helpful Report

Posted 8 years ago

Hey there, thank you for taking the time to give us your honest feedback of your experience with us - we find it super helpful :) I'm sorry to hear the tracking info for your order hasn't yet updated. If you send the team an email to hello@milkandblush.com with your order number they would be happy to look into this further for you :) xoxo

Posted 8 years ago

“I have used these hair extensions for about three years, always ordered the blonde set and dyed my hair to match. The hair extensions were gorgeously thick and versatile and I could do anything with them - even when I bought them with my pixie cut they blended beautifully. After shaving my head and not purchasing them for a year, I grew my hair back to my usual pixie and bought a pair in a dark brown shade and the decrease in quality is shocking. The hair is extraordinarily thin, utterly unblendable, it keeps tangling and it comes out of the box with an incredibly synthetic smell that made me gag. What makes it worse is I bought the exact same extensions I purchased a year ago and these are more expensive! I don't know what happened but I assumed they changed their hair supplier or something because these were a giant waste of money. I will forever be taking my business elsewhere. I attached pictures from one year ago and today so you can see the difference in quality. I had a pixie cut on both occasions.”

Helpful Report

Posted 8 years ago

Hey Frankie, thanks for taking the time to give us your feedback of your recent experience with us. We're usually known for super thick and soft wefts from top to bottom and so we regret that we fell short of this for you on this occasion. I can assure you that there has been no change in quality or supplier since you last ordered with us and that we are extremely passionate about maintaining the quality for our customers. I've just looked through our correspondence with you and can see that you contacted us to arrange an exchange however your concerns over quality weren't mentioned. If our customers have any queries or concerns about their sets, we would always recommend they get in touch with the team at hello@milkandblush.com who would be happy to get to the bottom of this for you and to find a solution. xoxo

Posted 8 years ago

“purchased item for Christmas present spent £106 they say they have been delivered to me or a neighbor it hasn't they have know told me i have to Waite up to the 18th January for a resolution then it could be longer also they dont have a contact number so your stuck if you cant email them WORSE COMPANY EVER P.S I WOULD NOT RECOMMEND THEM OR BUY FROM THESE AS ITS DELAYS AFTER DELAYS RUINED CHRISTMAS AS THEY WERE A PRESENT”

Helpful Report

Posted 8 years ago

Hey Sam - thank you for providing feedback of your latest experience with us. I'm sorry to hear you're having trouble locating your order. We're normally known for super fast and easy delivery and we regret that we fell short of this reputation on this occasion. I've had a look through our correspondence with you and can see that we have suggested a variety of avenues to go down to try and locate your parcel. We do need to wait the allotted time before we can claim this as a lost package but as soon as this time frame is up please don't hesitate to contact the team who will be happy to assist you - I can assure you we won't leave you out of pocket on this. : ) xoxo

Posted 8 years ago

“These extensions are awful. Paid an extra £15 on top of my £115 so they'd be 22inches and came 18 inches!! And got extra thick ones and they are so thin it's unbelievable and so ratty at the ends! Do not buy these!”

Helpful Report

Posted 9 years ago

Hey Paige, firstly let us thank you for taking the time to provide us with your feedback - it is really important to us. We're normally known for super thick extensions from top to bottom and we regret that on this occasion our product did not live up to your expectations. I can see from our correspondence that your order was returned to us. We were sure to double check the length and weight of the wefts and found they were as advertised however we were happy to issue a refund as they were not as you expected. If you would like a thicker set, the Quad Weft Set may be a better option for you – this is 220g at 20-22" :) xoxo

Posted 9 years ago

“DO NOT BUY!! I have already written a review but since then they have only quoted me on emails what they said on the previous emails. The quad set is not actually a true quad set, they are extremely thin and they wont do anything to compensate At first the service was good but now they are being rude Please buy elsewhere, you will waste your money here. It is false advertisement, i promise you. I hope they will be shut down.”

Helpful Report

Posted 9 years ago

Hey Debbie, thanks for taking the time to give us your feedback. Let me first apologise if you felt that our Quad Weft Set was not a true quad set. We make sure to include the weights in all of our product descriptions so that our customers are clear on the thickness and amount of hair that they will receive in order to avoid any misunderstanding. However, having looked through our correspondence with you I can see that we were able to come to solution for you and that you have updated your feedback for us in light of this so let me thank you for taking the time to amend this for us : ) xoxo

Posted 9 years ago

“Very disappointed in this company, ordered from them in 2012 when they were called headkandy and my extensions lasted for several years in good condition. I ordered another set in april 2016 and was sent faulty extensions, (hair wefts were falling off the clips) - I sent them an image of them and asked to be sent a replacement set, which they agreed to after several emails. They made me pay for the original set to be sent back to them costing me £8.55 and only refunded me £3.50 of this, even though the product I was returning was faulty and should never have been sent to me in that condition. They also threatened to charge me for the replacement set if I did not send back the original set within 7 days. Horrible customer service.”

Helpful Report

Posted 9 years ago

Hey Hannah - thank you for taking the time to provide your feedback. We really do appreciate it. We're normally known for our great quality and we regret that on this occasion this was not what you experienced. I can see that a member of our Customer Care team did state that we would only be able to reimburse return postage costs of up to £3.50 however I do understand that seeing as the item was faulty we could have deviated from policy on this occasion so let me apologise for this. We would never wish to come across as making threats in any way to our clients, and I apologise on behalf of the team if this is how it came across. I can see that you have ordered from us previously and so I'm sure you understand that this was an extremely rare occurrence and should you choose to opt for us in the future, the same quality experienced in 2012 is still there today : ) xoxo

Posted 9 years ago

“So disappointed!I got the quad weft set and can tell was just waste of money.the hair feels soft and looks shiny at first because they treat it with silicone but this is not a REAL HUMAN HAIR. it get matted after 5 min you have it on your head and it looks like a cheap wig.the hair can't be washed or get wet and have weird chemical smel.DO NOT BUY.i ve been wearing hair extensions for about 10 years now and I m amazed how people can dare to sell something like this and say it's real hair!!!!!!!!”

Helpful Report

Posted 9 years ago

“Bought the spaced out ombre extensions and the ombre IS NOT SILVER. They are a dirty blonde colour with brown tones and I have tried bleaching and toning them and literally no colour will shift. I have emailed the company several times to ask for advise and they have done nothing but copy and pasted paragraphs from their website that aren't revelant to my questions. Do not waste your money, I wish I hadn't.”

Helpful Report

Posted 9 years ago

“I bought the fringe extention and it came uncut where this was not clearly stated and it was also very badly constructed that everyone can tell it is a fake hair piece I wasted my time and money on this company”

Helpful Report

Posted 9 years ago

Hey Menar, thanks for taking the time to give us your feedback, it really is important to us. I'm sorry you were disappointed with the Clip In Bangs. We do offer these uncut as we found this is the best way for customers to style these to their liking. For example, some like side bangs, some like them wispy and others like them to be a blunt cut. However I will be sure to pass on your feedback to the team : ) xoxo

Posted 9 years ago

“Very disappointed. The hair just continuously falls out. They easily matt up. Waste of £130!”

Helpful Report

Posted 9 years ago

Hi Marianne The team would really like to hear more about this as it definitely doesn't sound right. Drop us an email on hello@milkandblush.com so we can look into this for you :)

Posted 9 years ago

“Extremely diss appointed with service from dirty looks !!!!! Waited for over two weeks for delivery and still no sign of it ever coming such a shame ! Not sure why it couldn't be resolved and posted to me as promised ! I hope refunding me my money won't cause me further dissappointment but judging on service so far my expectations on this matter are extremely poor ! ????”

Helpful Report

Posted 10 years ago

Hey there, firstly let me thank you for giving us your feedback of your experience with us. We usually known for super easy and fast service and we regret that on this occasion this was not delivered for you. I've looked through our correspondence and I can't see any emails from yourself about the delivery delay. We do always encourage customers to contact us if they have any problems and we will do our best to look into this for them. If you'd like us to assist you further on this matter, please don't hesitate to contact us on hello@milkandblush.com xoxo

Posted 8 years ago

“Very. very poor service and website. Colours are not as shown and when sending it back for a refund they stop replying or keep sending the same message over and over. Also BE AWARE there is no phone number anywhere for them and that sys a lot about a company that doesn't want its customers to call! Be careful and try to check other websites before you buy the wrong colour as you will never get your money back.”

Helpful Report

Posted 10 years ago

Hi Stefanie. We're really sorry you're unhappy with the response from the team. Are you able to drop us another email at hello@milkandblush.com so we can look into this again for you? As for a contact number, we have found that dealing with customer queries via email is more effective as there is no need to worry about a difference in time zones. We aim to answer all emails within 24 hours :)

Posted 9 years ago

Milk & Blush is rated 4.1 based on 1,092 reviews