Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,079 Reviews

77 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 11th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my hair extensions arrived I loved the colour and how thick they were so immediately opened the seal to wear them. Upon spending hours curling them into my hair for a seamless look within 1 hour the curls from the extensions fell out and my own hair (which is super thick) remained curled. Severely disappointed that the curls dropped out as they now didn’t blend with my hair properly I contacted the milk and blush service team. At first they sent me a bunch of YouTube videos however this wasn’t helpful as I had already done this and also told me to add hair spray, again which I have done. They said I could return them for assessment which in their words meant curl them and leave them in a room with no other external conditions. I stated that of course in a room where they would be assessed and not in actual hair or facing external conditions they wouldn’t drop out. Despite speaking with the milk and blush team that the extensions are not fit for purpose they have returned them against my requests not too, sent me YouTube videos that won’t help the issue, and said to use hairspray. I don’t want my hair to look like someone from the musical hairspray where it’s so stiff you can’t get a hairbrush through it in attempt to keep the curls in, in addition it would be damaging to the hair so not good advice from a company that sells hair and should want the longevity of their hair extensions for their customers. Despite requesting that I would like a refund as they don’t do what they are meant too, they have refused. I’m severely disappointed as I researched so much into milk and blush and watched all their videos on how to best insert the clip in extensions as they were my first hair extensions I have ever bought and was happy to spend and invest quite a bit of money into finding the perfect ones (as Milk and Blush aren’t cheap!) and as they had the option for thick hair I was very excited however I was extremely let down and would never buy from them again and definetly wouldn’t ever recommend them.”

Helpful Report

Posted 3 years ago

Hi Melissa! Thank you for taking the time to leave us a review. We're saddened to see your comments on this occasion however we can see that our quality control team did do their best to assist you, thankfully finding no fault to your set of extensions. If you have any further questions or queries please don't hesitate to get back in touch and our friendly team will be happy to help 😊

Posted 3 years ago

“It’s been 23 days since I placed my order on December 4th, and I I still have not received it. I paid extra for expedited shipping and my order has been “leaving the UK” for 3 weeks now. Tracking has not moved and Milk and Blush has not offered me any additional information or provided any alternatives. It’s a shame because I am a returning customer and would’ve appreciated some type of compensation or at least been offered a new shipment be sent out.”

Helpful Report

Posted 3 years ago

Hi Taylor! 💕 We're really sorry to hear your shipping has been delayed recently. Unfortunately due to some COVID restrictions with overseas shipping at the moment, some packages are taking longer than we would like to reach their destination. This is out of our control but we appreciate how frustrating that may be for you. Please continue to keep an eye on your tracking information for updates and do get back in touch if you have any further queries or concerns! We really appreciate your patience and understanding during this time 😊💖

Posted 3 years ago

“Sent me purple streaky hair and refused to exchange or refund me. Awful service”

Helpful Report

Posted 4 years ago

Hi there! All of our products are packaged with hygiene seals in place so that we can guarantee all orders are hygiene treated and unused when they arrive with you. Unfortunately opened or used products are no longer eligible for return, this way we can guarantee the hygiene safety of all of our orders 🙌🏼 if you have any further questions, please don't hesitate to get back in touch with our team 😊

Posted 3 years ago

“Worst extensions I’ve ever bought, they are so dry and ratty after only wearing them a handful of times, I contacted them for advice and they just said I shouldn’t have washed them, I’ve washed all of my other extensions with no problem but these are now going in the bin- very very gutted.”

Helpful Report

Posted 4 years ago

Hi there! Thank you for taking the time to leave us a review. Unfortunately washing your extensions can dramatically affect the quality due to the lack of natural oils in extensions that our own hair has to restore the softness after exposure to water. We don't recommend doing this unless absolutely necessary. We would recommend the use of a silicone to restore some of that softness if you haven't done so already 😊💖

Posted 3 years ago

“They ignored me and didn’t help at all after me and my sister both received parcels with no extensions in! My sister got her money back but they won’t give me mine back and keeps ignoring me! Please do not use this company as they scammed me and took my money! I’ve contacted the local fraud authorities too”

Helpful Report

Posted 4 years ago

Hi there! I can see that the team have been in contact with you regarding the delivery of your item with Royal Mail. Many thanks 😊

Posted 4 years ago

“One of the worst brand of extentions I've ordered from. So thin and see- through😱 I'll stick to foxy locks in future.”

Helpful Report

Posted 4 years ago

Hi Maddie! We're really sorry to hear that you feel this way. I can see that you haven't yet got in touch with our customer care team with regards to any issues with your order. Please do pop an email to hello@milkandblush.com for us to assist you further, our team are happy to help 💖

Posted 4 years ago

“I have been buying hair from Milk+Blush 3 times and I have always been satisfied. Now that they come to me, I'm upset. The hair has been quite looking since the yarrow. They have thin ends. The color Sweet like chocolate is supposed to be brown, but the black artificial hair with the ending is quite translucent there. I'm thinking of returning the hair and ordering it elsewhere.”

Helpful Report

Posted 4 years ago

Hi Nikol 😊thank you for taking the time to leave us a review. I'm sorry to hear that you're unhappy with your most recent order with us! I can't seem to see any correspondence from you with our customer service team - please do pop us an email on hello@milkandblush.com 💌and our friendly team will be happy to assist you further! 😊💖

Posted 4 years ago

“Beware when ordering and paying for next day delivery. Your extensions may be out of stock. Twice now ive purchased extensions, having gone through to the checkout stage ( paying for next day delivery £6+) to then read in the confirmation email, in very small print nearer the bottom where it tells you what you ordered... That its out of stock. There seems to be no system in place to stop you finalising an item thats out of stock and more so... Taking your money for next day delivery that you wont get. The first time this happened they weren't keen to refund... I guess its going to be the same issue here too. I DEFINITELY wouldn't of ordered if the set i needed was out of stock. And no where did i read it was until the confirmation email. Very poor!!!!!!”

Helpful Report

Posted 4 years ago

Hi Sam! I'm sorry to hear there was some confusion regarding the backorder of your item. I can see that our friendly customer care team have dealt with this for you via email - please don't hesitate to get back in touch with them if you have any further questions 😊

Posted 4 years ago

“I ordered Milk and Blush hair extensions for my upcoming wedding. I paid for faster shipping. The shipping was supposed to take 5-10 business days. I emailed to check on my order I made June 3rd and they tell me it is out of stock. This is a terrible company. Do not order from them. I spent 100s of dollars and will not have the product in time for my wedding. Both the website and my invoice said nothing about the product being ordered. Please don’t order these!!!”

Helpful Report

Posted 4 years ago

Hi Brittany! I'm sorry to hear there was some confusion regarding the backorder of your item. I can see that our friendly customer care team have dealt with this for you via email - please don't hesitate to get back in touch with them if you have any further questions 😊

Posted 4 years ago

“As soon as I got them I was so disappointed but couldn’t wait to return them and get my money back then buy another pair, I’ve had them 3 weeks the ends are fraying and brittle, they’re frizzy and knotting together. Split ends all the way up as some hairs are shorter so a trim won’t work. £150 wasted. I’m yet to find a hair extensions company that actually have decent hair. So disappointed. This is not what I paid for.”

Helpful Report

Posted 4 years ago

Hi Lucy! Thank you for taking the time to leave us a review 🙂we're really sorry to hear you feel this way - I can't seem to see any correspondence from you regarding any issues with your order under this email address, but we would of course be more than happy to help you further with this. Please do pop an email to our team on hello@milkandlush.com in order for us to assist you 😊

Posted 4 years ago

“Very disappointed too thin and shed very easy for the price do not recommend”

Helpful Report

Posted 4 years ago

Hi Fionnuala 😊I'm really sorry to hear you're unhappy with your Milk+Blush experience on this occasion. I can't see any correspondence from you regarding a recent order - please do get in touch with our team via hello@milkandblush.com and we'll be more than happy to assist you with any queries or concerns 💖

Posted 4 years ago

“I placed an order for over 100 pounds as of course these extensions are rather pricey. They were delivered to the wrong address and I’ve tried contacting them but nothing now I have paid for an item and no product, I’m extremely distressed”

Helpful Report

Posted 4 years ago

“I have bleach blonde hair and I have ordered 2 pairs of hair extensions now thinking they are bleach blonde and they are so yellow and dark! Would not recommend if you have light blonde hair. Waste of £360.”

Helpful Report

Posted 5 years ago

“I ordered extensions from Milk and blush 5 times, but every time had problems with shipping. Every time I wait longer than a month for my extensions and then I receive an e-mail asking what went wrong. well i have no clue? instead of acting representative, you make the same mistake every time. and if I get my money back I almost get 10 euros less. I still wonder why I order from you. i am a patient person but this is going too far. MILK AND BLUSH TAKE MEASURES!”

Helpful Report

Posted 5 years ago

Hi Dide, I can see that the team have emailed you with regards to your most recent order which was returned to sender due to multiple failed delivery attempts. This is an issue that needs to be looked into with the delivery partner in your destination country, and is not a mistake on our end, as we only have access to the same delivery information which you provide on your order. Once your order has left our facility it gets handed over to an external delivery partner and it is their responsibility to fulfil your delivery. We can only apologise on behalf of the delivery partner, and we would be more than happy to investigate this with them if you were to contact us directly regarding the issue. We are of course sorry that you have experienced this issue on more than one occasion, however ultimately Milk+Blush has consistently shipped your orders on time and in line with our usual procedures. We have no control over the failed delivery attempts which have been reported by your local courier service. Unfortunately after a certain amount of attempts your order will be returned to sender, which is what has happened on these occasions. With regards to your refunded amounts, they appear 'less' because your shipping costs are deducted from the refunded amount. Please could you at your earliest convenience reply to the email where the team has reached out to you about this situation. We can then try and work together and solve the problem :)

Posted 5 years ago

“In August I bought the seamless extension set after a rave review by an IG influencer. She said she had hers for a couple years and they were still looking great. I was very torn between what brand to go with. I chose milk+blush. Biggest mistake ever. I have followed the care instructions but within a month they were tangling so bad I couldn’t wear them without embarrassment. I am aware that they say to replace them every 3-6 months but I am a long time extension user. I had to go back to wearing my previous extensions that are 3 1/2 years old, they look much better than the milk+blush set which are only a few months old. I would never recommend this brand to anyone. If you are looking for extensions that wear as your natural hair this is not the brand. I am beyond disappointed and now I don’t have the money to buy a quality product. DO NOT BUY!!!”

Helpful Report

Posted 5 years ago

Dear Courtney, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided and are of course disappointed to hear that you weren't satisfied with your most recent set of Milk+Blush extensions. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. I can't seem to find any correspondence from you on our system Courtney, so if you'd like to drop the customer service team an email at hello@milkandblush.com we will be more than happy to assist you further with this :) I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 5 years ago

“I have been a loyal customer to Milk and Blush for 2+ years, at first I really loved the quality of extensions but have noticed that over the years the quality has gotten worse and worse. The latest extensions I ordered showed up in a discoloured box when compared to the boxes of previous extensions. I found this strange but since the extensions looked okay I didn't mention anything. After one month the poor quality of the extensions really showed. The seamless clips snapped in half and the hair was really tangled like dreadlocks. I have ordered from the company before and I have even dyed and washed my previous extensions and they never got to this state. I think that the extensions were being stored in a hot warehouse (hence the discolouration of the box and quality of extensions) when I send them an email about my concerns they had no suggestions. I sent a few more emails and finally they told me that they would review the extensions but only if I paid to send them back. I live in Canada and this is extremely expensive not to mention really bad for the environment to send damaged extensions across the globe just to examine if they were really damaged or not. I asked them if they had another option and they didn't. Needless to say I expected more from Milk and Blush especially since I have been a loyal customer for many years. I have decided to go with Bellami hair extensions instead and they are better, cheaper, and the delivery time is way faster. Dissapointed.”

Helpful Report

Posted 5 years ago

Dear Chelsea, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see that you've been in touch with our customer service team who have advised, as per our quality complaints process, that we would need the hair sent back to us for testing in order to provide a resolution. We do this with any quality related queries we receive so that we can fully determine the problem, which I'm sure you can understand would need to be done before issuing a refund or a replacement set. I can also see that the team have issued you a refund for your shipping costs in order to help with the cost of returning the set back to us, and that your shipping address for the order was based in Europe, not Canada, so therefore could actually be received in 1-5 days for the same amount which has been refunded for you :). Please let us know if this information is incorrect on our system on your account with us and we'll be sure to change this to save any future confusion regarding shipping times and costs. We thank you for your loyal custom over the last few years Chelsea. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Absolutely appalling! I had been in contact with them due to my tracking not looking right, and expressed my concern. They assured me everything looked as it should 2 weeks later still had not arrived. Contacted them again and they told me my extensions were sat in a post office in Ontario and I could pick them up. I live in Saskatchewan, over a days drive! Why they never got shipped to my shipping address is a mystery and I am frustrated as I kept in contact with them saying something seemed wrong. Now I do not have the hair extensions I needed for a wedding I am a bridesmaid in. Terrible customer service (I have been a loyal customer since they were dirtylooks 5 years ago)”

Helpful Report

Posted 5 years ago

“Customer service is awful, they only want to hear if you haven’t got any problems, as soon as there is any issues or problems you will never hear from the again, I am appalled by the way I have been treated.”

Helpful Report

Posted 5 years ago

Dear Anonymous reviewer, Thank you for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. Our team work extremely hard to make sure all emails are responded to. The team respond to emails between the hours of 9:30 am-5:30 pm Monday-Friday. If you have contacted us outside of these hours, they will pick up your email as soon as they are back in the office. I have spoken with our customer service team who have assured me that all emails received have been responded to. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“I ordered a set over a year ago which were beautiful, glossy and amazing quality, they really boosted my confidence , having had thin hair all my life. I decided to treat myself to a new set, completely different all together, they are cheap, poor quality and nothing like the original set. I ordered a paparazzi shade both times and my most recent set have started to turn ginger!!! Very very very disappointing. Based on my first experience i'd recommend them, based on the most recent purchase - avoid at all costs!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. If you could send them an email explaining your concerns along with some pictures, they would be more than happy to investigate further. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“i ordered some extensions on a friday before 3pm and paid £9 for extra saturday delivery and they sent me an email to say the billing address was wrong (which it wasnt) as an excuse to not send the extensions out, i have emailed, messaged on instagram and facebook and still had no reply. poor customer service. ruined my weekend as needed them for a night out.”

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Posted 5 years ago

Milk & Blush is rated 4.1 based on 1,079 reviews