Very disappointed in this company, ordered from them in 2012 when they were called headkandy and my extensions lasted for several years in good condition. I ordered another set in april 2016 and was sent faulty extensions, (hair wefts were falling off the clips) - I sent them an image of them and asked to be sent a replacement set, which they agreed to after several emails. They made me pay for the original set to be sent back to them costing me £8.55 and only refunded me £3.50 of this, even though the product I was returning was faulty and should never have been sent to me in that condition. They also threatened to charge me for the replacement set if I did not send back the original set within 7 days. Horrible customer service.