Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,049 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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hello@milkandblush.com

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Milk & Blush 5 star review on 18th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second set of extensions due to changing my hair colour and they are amazing, best extensions I’ve had. Lovely and thick and the hair is so soft everyone has commented on them when I wear them :)”

Helpful Report

Posted 3 years ago

Hi Brogan! Thank you so much for your review. We're so pleased to hear how happy you are with your Milk+Blush extensions, it's great to know how many compliments you get on your fabulous hair 🤩

Posted 3 years ago

“I like that the hair is very thick from root to ends, but these extensions shed so much, tangle a lot, smell like chemicals no matter how much you wash them, and feel like it’s mixed with synthetic hair or something. Also the clips don’t latch on tightly like other brands. Disappointed.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for taking the time to leave us a review 😊I'm sorry to hear you're disappointed with your most recent order from us. We really don't recommend washing your extensions because this can affect the quality and cause tangling, shedding etc. Our extensions are made with 100% human hair, however, they don't have the same natural oils which our own hair has from our scalp to restore the softness and shine after washing. To help with this, we would recommend the use of a daily silicone spritz to maintain the softness, and you'll likely notice a great improvement in the extensions. I hope this helps! ✨💖

Posted 3 years ago

“These are by far the best clip ins I have ever had ! from the packaging to the quality is amazing. It’s hard to find a match for highlighted hair but these are absolutely spot on and true to what you see on the website, the video clips are a massive help also. They are great value for money too for the amount of hair you get ! I wouldn’t buy anywhere else now. I love them and so glad I found the site ❤️”

Helpful Report

Posted 3 years ago

Hi there! Thank you so much for your 5-star review 🌟we're so pleased we were able to provide a perfect shade match for you and it's fantastic to hear how much you love the quality of the hair 🤗we really look forward to providing you with the same great extensions going forward ❤️

Posted 3 years ago

“First class customer service.🙌🏻”

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Posted 3 years ago

Thank you for your review! We're so pleased to hear this 💖

Posted 3 years ago

“Lovely packaging. Prompt delivery. Fair price. I have been buying my extensions since over7 years from Milk & Blush and am completely satisfied. Quality of the hair is really good. I have 4 sets in total.”

Helpful Report

Posted 3 years ago

Hi there! Thank you so much for your review 🤗it means the world to us to receive such amazing feedback from a loyal customer like yourself! We're so pleased that you continue to love our products and we look forward to continuing to provide you with such great quality extensions going forward 🌟❤️

Posted 3 years ago

“I own a 12’ and 20’ seamless set and a 24’ classic set and I love them all. The only thing I would say is that the darkest shade fame or shame needs to be black with less of a red undertone and the shade up from that needs to be darker in person as looks dark in the picture but being the second darkest shade it is very light. I had to send these ones back and get fame or shame again. The quality of the hair is always beautiful though.”

Helpful Report

Posted 3 years ago

Thank you for your review, Jade! We're always grateful for feedback regarding our shade range as we continuously look to develop and improve from a production point of view 😊we're so pleased you love the quality of the hair and look forward to providing you with fabulous extensions going forward 💖

Posted 3 years ago

“These are my second pair of Milk + Blush extensions. I have tried so many different types of extensions and applications and these are by far the best I’ve ever had. I’ve always avoided clip ins in the past as they can be annoying to put in, they’ve usually got ratty quite quickly and you could always see them. The Milk + Blush ones are so flat to your head that you can never see the clips, they blend so well and the colour match is perfect. I have shoulder length hair and wear both the 12 inch and 16inch extensions and they both look just as good and natural. The triple weft piece is my favourite as it takes 20 seconds to put in and transforms my hair. For the first time in 15 years I’ve decided to ditch the permanent ones and go with clip ins as I have finally found decent clip ins and I Absolutely love this brand. The service from colour matching, packaging and delivery has all been fantastic and I am a very happy customer. Thank you Milk + Blush :)”

Helpful Report

Posted 3 years ago

Hi Molly! Thank you so much for your lovely 5-star review 🤩we're so pleased to hear such amazing feedback from you, and we really look forward to providing you with the same great quality, and service, going forward! Thank you again for sharing your Milk+Blush experience ❤️

Posted 3 years ago

“I’ve attached the pictures of what I call “expectations Vs reality” I thought the videos attached to each shade were such a good idea. I chose a shade which matched my hair perfectly ON VIDEO and then a load of yellow hair arrives… so confused. Will be returning it for a refund. What a load of BS”

Helpful Report

Posted 3 years ago

Hi Elizabeth! I'm sorry to hear you were disappointed with the shade of your recent order. I can see that you haven't been in touch with our team to discuss this - please do pop an email to hello@milkandblush.com and our friendly team will be happy to assist you 💖

Posted 3 years ago

“I’ve been using these extensions since 2011/12 when it was under a different company and I’ve never been disappointed!! Recently I bought my usual California shade but my hair was too ashy, I asked the team for a shade match and they suggested Paparazzi and they are perfect! Another quick delivery and a super quick refund later! I’m always being ask where my hair is from and a lot of people don’t even notice it’s extensions. Wouldn’t go anywhere else”

Milk & Blush 5 star review on 4th October 2021

Helpful Report

Posted 3 years ago

Hi Georgia! Thank you so much for your lovely review 😘it's so great to hear that you continue to love the quality of our hair and service and to know that you've been with us for years means the world! 💖So glad the new shade is a perfect match for you also. We look forward to providing you with the same great products going forward 🤗

Posted 3 years ago

“Absolutely Loved them! I was looking for thick and they definitely are the thickest set I have purchased and I have been wearing clip in's a long time. Love them !”

Helpful Report

Posted 3 years ago

Thank you so much, Laing! We so pleased you love your order 😍💖

Posted 3 years ago

“Sent me purple streaky hair and refused to exchange or refund me. Awful service”

Helpful Report

Posted 3 years ago

Hi there! All of our products are packaged with hygiene seals in place so that we can guarantee all orders are hygiene treated and unused when they arrive with you. Unfortunately opened or used products are no longer eligible for return, this way we can guarantee the hygiene safety of all of our orders 🙌🏼 if you have any further questions, please don't hesitate to get back in touch with our team 😊

Posted 3 years ago

“The quality of the hair is really good and the colour is lovely. Excellent service with next day delivery. The colour I chose was a perfect match for my hair, so the photos are very accurate. Hair is thick and the seamless clips are undetectable when you put them in.”

Helpful Report

Posted 3 years ago

Hi Maxine! Thank you so much for taking the time to leave your 5-star feedback 🌟 we're so glad you were able to find a perfect shade match and that you love our Seamless set 💖

Posted 3 years ago

“Amazing hair extensions! Lovely and thick and such a range of beautiful colours. Simple and easy to use website. Kept me updated on delivery and was super fast! Highly recommend.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind comments, Natalie! We're so pleased to hear how happy you are with your Milk+Blush experience ✨❤️

Posted 3 years ago

“Fast delivery everytime (to the other side of the Europe in 2-7 days), ordered many times before. Super cute and pretty packaging! Love the effort in it. Hair is soft and lasts even tho I wash them. Customer service has been helpful and friendly everytime I've asked something.”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely review! We're so pleased to hear your shipping was fast and that you love the quality of the packaging and of course the hair itself 😊if you need any further help from our friendly customer care team please don't hesitate to ask 💖

Posted 3 years ago

“Worst extensions I’ve ever bought, they are so dry and ratty after only wearing them a handful of times, I contacted them for advice and they just said I shouldn’t have washed them, I’ve washed all of my other extensions with no problem but these are now going in the bin- very very gutted.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for taking the time to leave us a review. Unfortunately washing your extensions can dramatically affect the quality due to the lack of natural oils in extensions that our own hair has to restore the softness after exposure to water. We don't recommend doing this unless absolutely necessary. We would recommend the use of a silicone to restore some of that softness if you haven't done so already 😊💖

Posted 3 years ago

“My go to hair extensions, the quality and thickness is outstanding!”

Milk & Blush 4 star review on 22nd August 2021

Helpful Report

Posted 3 years ago

Hi Chantelle! Thank you for your review and for sharing your beautiful pic, your hair looks amazing! 🥰💗

Posted 3 years ago

“Best extensions I have bought in a long time.....I was so excited when they arrived.....the packaging is so beautiful and you can tell that such care has been taken in getting your package ready. The colour is perfect.....I chose "she stole my look" as I have lowlights and highlights.....dark blonde / very light brown roots / golden highlights so they look great. The quality is amazing ....love”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave such a lovely review! 😊 It's amazing to hear how much you love the quality of your order, from the packaging to the hair itself 🤩💗

Posted 3 years ago

“They ignored me and didn’t help at all after me and my sister both received parcels with no extensions in! My sister got her money back but they won’t give me mine back and keeps ignoring me! Please do not use this company as they scammed me and took my money! I’ve contacted the local fraud authorities too”

Helpful Report

Posted 3 years ago

Hi there! I can see that the team have been in contact with you regarding the delivery of your item with Royal Mail. Many thanks 😊

Posted 3 years ago

“One of the worst brand of extentions I've ordered from. So thin and see- through😱 I'll stick to foxy locks in future.”

Helpful Report

Posted 3 years ago

Hi Maddie! We're really sorry to hear that you feel this way. I can see that you haven't yet got in touch with our customer care team with regards to any issues with your order. Please do pop an email to hello@milkandblush.com for us to assist you further, our team are happy to help 💖

Posted 3 years ago

Milk & Blush is rated 4.1 based on 1,049 reviews