Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.13

4.1 Rating 1,082 Reviews

77 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

hello@milkandblush.com

Write Your review

Tell us how Milk & Blush made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Milk & Blush 5 star review on 11th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick customer service. Quick delivery and amazing quality hair extensions”

Helpful Report

Posted 3 years ago

Hi there! We really appreciate you taking the time out to write us this review!💖 We are so glad you enjoy Milk and Blush and can't wait to hear from you soon for more orders!😍

Posted 3 years ago

“I have been purchasing my extensions for years and years through Milk and Blush and I am so obsessed with the quality and the color of the hair. I live near Seattle, and I have tried every other company that you could name, and can definitely say these are number 1! Not only that, the customer service is so amazing! Anytime I’ve had a question about anything and reached out, I’ve heard back within hours. Most recently, I bought a set of extensions for my sister for her birthday, and I have to give a huge shout out to both Ollie and Shannon at Milk and Blush for their above and beyond customer service. The set of extensions I wanted were on back order and as it was a birthday present and time sensitive, they were able to search for the exact match and find a set in office! They were wonderful to chat with and so sweet and caring. Thank you Ollie and Shannon! Milk and Blush is number one for quality and number one for superior customer service!”

Helpful Report

Posted 3 years ago

Wow, this is so wonderful to hear!😍We are so happy that you enjoy our products as much as we do. We really appreciate the loyalty you have had to this company, and our customer service team are thrilled to hear your review and put a smile on their faces😊💖

Posted 3 years ago

“I was very impressed with my extensions. The color match was perfect. My hair dresser recommended Milk and Blush and even the color. I have never qoen extension before. Safe to say I love them. Great quality”

Milk & Blush 5 star review on 18th March 2022

Helpful Report

Posted 3 years ago

Thank you so much for your review😊 We really appreciate your kind words and are so glad you enjoy our products as much as we do!💖

Posted 3 years ago

“I am super disappointed.I Recieved my hair extensions today and they look nothing like the colour in the video or the picture.The video and picture looked like they had beautiful blonde highlights through some darker blonde.In person these look like one solid muddy dark blonde color.Aweful color.I am a hairstylist and I can tell you right now that this is not human hair.I don't know what this is.It feels synthetic.You can wash human hair as much as you like and color it.I use to order from this company all the time when it was head candy and never had any issues.I paid over $400 Canadian for this garbage on top of a $75 fee at the post office and it would cost me a fortune to send back to the U. K.Im very upset because this was a very huge splurge for me that I don't often do in the first place and then to be extremely unhappy is another thing.”

Helpful Report

Posted 3 years ago

Hi Monica, I'm so sorry to hear that you're unhappy. We try our very best to accurately show all of our shades, however things such as lighting, the device being used etc can affect how each shade looks. Each set will contain a tester weft that is a part of the whole set, meaning that this can be used to match and test against your hair. This means that if only the tester weft is used and no void seal is broken, the item can be returned and we can advise further. All Milk + Blush hair extensions are made with 100% Remy Human Hair. However, we can't guarantee that the product contains only 100% Remy Human Hair and you’ll find that this is the same with all other popular hair extension brands. If the production line has just made a run of synthetic hair and then they produce a run of a different kind of hair, there is a possibility that some of the raw materials may remain. Also, it is dependent on the suppliers of the raw materials which can vary throughout the year. We pride ourselves on the quality of our hair extensions and we can promise that our sets are made with 100% Remy Human Hair. Although we do use 100% Remy Human Hair, our extensions must be looked after differently. This is because our scalp provides natural oils to our hair, allowing us to dye and wash our hair as much as we need. However, this is not the case for hair extensions as there is no natural supply of oil. Unfortunately, we are unable to predict custom charges as they are completely out of our control, We can't predict whether you will or will not receive a customs charge, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Milk + Blush has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. If you have any further issues you wish to discuss, please don't hesitate to email us over at hello@milkandblush.com 💖

Posted 3 years ago

“I have been buying milk and blush clip ins for years. I colour my own hair copper and I usually buy the dye it yourself shade and colour them using the same tint and it blends perfectly. I have found the last few times I have ordered the extensions they are not taking to the colour (which hadn’t changed the same), and also the quality of the extensions after ONE wash deteriorates massively on the mid to end lengths of the hair. I am curious if there has been changes in the quality of hair from a few years ago that is causing this. I am pretty disappointed as there has been at least two full sets of extensions that are unwearable.”

Helpful Report

Posted 3 years ago

Hi there! We're sorry to hear that you're unhappy with your extensions, we would love to try and make this right for you as you are a loyal customer! As I'm sure you're aware, we will be able to accept a return on this order. As stated on our website, we reccomend to avoid washing our extensions as much as possible as it can dry out the extensions as there is not the same, natural oils provided to the extensions compared to the hair on your head. We reccomend using a Silicone Spritz to try and restore moisture in the extensions. Feel free to pop us an email at hello@milkandblush.com to discuss further💖

Posted 3 years ago

“5/5 definitely recommend. Was a little skeptical with reviews I have read and the order process. Totally worth it. Just got my hair today and absolutely love. The amount of hair is more than expected and the quality and color matches the picture. I also like the boxes they come in to keep them organized compared to the bags that extensions usually come in. They have a test weft to check the color and quality before you actually open the other extensions in case you are not satisfied. Extremely happy with this order and we’ll worth it. Thank you so much.”

Helpful Report

Posted 3 years ago

Hi there! Thank you so much for the positive feedback, it is greatly appreciate by the team here at Milk + Blush🥰 We're very happy to hear you're happy with your extensions, we hope you love them!

Posted 3 years ago

“I’ve been buying for years literally since they were named ‘head Kandy’ ive literally seen this company evolve with new names and packing but the quality has always been 10/10 7+ Years of buying and loving this company!”

Helpful Report

Posted 3 years ago

Hi Jessica! Thank you so much for the kind words - we're so happy to hear how long you've been with us!💖

Posted 3 years ago

“Quality of the hair is great, colour matched really well and great choice of blondes (for me). You get a lot of hair with the seamless clip ins as the volume weft is a great addition. Good value for money. All in all really pleased with giving them a go :)”

Helpful Report

Posted 3 years ago

Hi Christina, thank you for taking the time to leave us a review - we greatly appreciate it! We're so happy to hear your order was perfect, we hope you enjoy! 😊💕

Posted 3 years ago

“Ordered extensions never delivered said they had to be sent back. Never got them and then when I tracked it they’re sent back. Company never advised me of this asked for money back and then was told I “had to wait” absolute joke have been waiting ages and I’ve no extensions I really need them too and now I’m down 300 euro of my own money. Bad service I’ve used them in past because hair is good but they are scammers”

Helpful Report

Posted 3 years ago

Hi there! Thank you for taking the time to leave us some feedback - we apologise that you feel this way about us. Unfortunately, there are many reasons why the order was returned to the sender that is completely out of our control - we completely understand your frustration. Once your order has returned to us, we'd be more than happy to assist and advise further. Please don't hesitate to get back in touch with any further questions!

Posted 3 years ago

“Great quality, fast delivery. I will order again!”

Helpful Report

Posted 3 years ago

Thank you for your review! We're so pleased to hear that you had such a great experience shopping with us 😊💕

Posted 3 years ago

“It's my first time buying extensions and so happy with them! They came so quickly, perfect colour match and they're fab quality. I bought these more for volume than length after experiencing some hair loss and they've given me that wee confidence boost I've been needing.”

Helpful Report

Posted 3 years ago

Thank you for your 5-star review, Hayley! We're so pleased to hear your positive feedback 😊💖

Posted 3 years ago

“When my hair extensions arrived I loved the colour and how thick they were so immediately opened the seal to wear them. Upon spending hours curling them into my hair for a seamless look within 1 hour the curls from the extensions fell out and my own hair (which is super thick) remained curled. Severely disappointed that the curls dropped out as they now didn’t blend with my hair properly I contacted the milk and blush service team. At first they sent me a bunch of YouTube videos however this wasn’t helpful as I had already done this and also told me to add hair spray, again which I have done. They said I could return them for assessment which in their words meant curl them and leave them in a room with no other external conditions. I stated that of course in a room where they would be assessed and not in actual hair or facing external conditions they wouldn’t drop out. Despite speaking with the milk and blush team that the extensions are not fit for purpose they have returned them against my requests not too, sent me YouTube videos that won’t help the issue, and said to use hairspray. I don’t want my hair to look like someone from the musical hairspray where it’s so stiff you can’t get a hairbrush through it in attempt to keep the curls in, in addition it would be damaging to the hair so not good advice from a company that sells hair and should want the longevity of their hair extensions for their customers. Despite requesting that I would like a refund as they don’t do what they are meant too, they have refused. I’m severely disappointed as I researched so much into milk and blush and watched all their videos on how to best insert the clip in extensions as they were my first hair extensions I have ever bought and was happy to spend and invest quite a bit of money into finding the perfect ones (as Milk and Blush aren’t cheap!) and as they had the option for thick hair I was very excited however I was extremely let down and would never buy from them again and definetly wouldn’t ever recommend them.”

Helpful Report

Posted 3 years ago

Hi Melissa! Thank you for taking the time to leave us a review. We're saddened to see your comments on this occasion however we can see that our quality control team did do their best to assist you, thankfully finding no fault to your set of extensions. If you have any further questions or queries please don't hesitate to get back in touch and our friendly team will be happy to help 😊

Posted 3 years ago

“I love milk and blush extension. They were the only brand I purchased when I lived in England. I’ve since moved to America and I’ve tried several well known brands here and I’m always comparing them to the quality of milk and blush. After not finding anything that remotely matched, I ordered a new set of milk and blush extensions and I couldn’t be happier! Wish I had never cheated with another brand! Thank you for providing such amazing quality extensions.”

Helpful Report

Posted 3 years ago

Thank you for your lovely comments, Ally-rose! 😊 We're so pleased to hear that you continue to love shopping with us since your move to America and we really look forward to providing you with the same great quality products going forward 💕

Posted 3 years ago

“I’m actually impressed by the costumer service .. I made a mistake on my order .. Felt like everything was going to be down hill from then . .Emailed them Got a response within 1 Day. and we r taking about 1 day before New Years 2022 … issue resolved gave me a solution that I had over looked .. .. Plus let’s talk about how they go out of the way with the video of the actual color of hair extension .. I’ve shopped around for hair extensions .. no other place dose this … nice job thanks for going all out to satisfy your customers”

Helpful Report

Posted 3 years ago

Hi Elizabeth! Thank you so much for your lovely review 😊we're so pleased to hear that our lovely customer care team were able to help with your query so quickly and efficiently, and thank you for your feedback on the swatch videos, we're really glad these were helpful for you! 💖

Posted 3 years ago

“It’s been 23 days since I placed my order on December 4th, and I I still have not received it. I paid extra for expedited shipping and my order has been “leaving the UK” for 3 weeks now. Tracking has not moved and Milk and Blush has not offered me any additional information or provided any alternatives. It’s a shame because I am a returning customer and would’ve appreciated some type of compensation or at least been offered a new shipment be sent out.”

Helpful Report

Posted 3 years ago

Hi Taylor! 💕 We're really sorry to hear your shipping has been delayed recently. Unfortunately due to some COVID restrictions with overseas shipping at the moment, some packages are taking longer than we would like to reach their destination. This is out of our control but we appreciate how frustrating that may be for you. Please continue to keep an eye on your tracking information for updates and do get back in touch if you have any further queries or concerns! We really appreciate your patience and understanding during this time 😊💖

Posted 3 years ago

“I love it!”

Milk & Blush 5 star review on 20th December 2021

Helpful Report

Posted 3 years ago

Thank you for your review and for sharing your lovely photo, Merel! We're so pleased you love your extensions 😊

Posted 3 years ago

“Fab hair extensions wouldnt go anywhere else. Think we're alone now seamless set”

Milk & Blush 5 star review on 17th December 2021

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review, Kelly! We're so pleased to hear how much you love Milk+Blush extensions 😊💖

Posted 3 years ago

“Always helpful and efficient. Been a customer for 10 years and their hair is always quality”

Helpful Report

Posted 3 years ago

Thank you so much, Danielle! Wow, 10 years is amazing! Your loyalty to our product means the world to us 🥰💖 We look forward to providing you with the same great quality products and service going forward 😊

Posted 3 years ago

“Outstanding every time! Been using this company for over 11 years now and I just wouldn’t even bother going anywhere else the hair quality and quantity is to die for! Thank you”

Helpful Report

Posted 3 years ago

Wow, thank you so much for your positive feedback Meg! 🤩Your loyalty to Milk+Blush for the last 11 years means the world to us 💖we look forward to providing you with the same great quality going forward for hopefully many more years to come. Thanks again 😘

Posted 3 years ago

“I haven’t used clip in extensions for years but needed some to tide me over until my permanent ones go back in again. I was so nervous to use them again but omg! These are amazing! Probably the best clip ins I have ever used, they have a lovely cut on them which makes them super easy to blend in and natural looking! Would 1000% recommend.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review! We're so pleased to hear how happy you are with the quality of your Milk+Blush extensions 🥰

Posted 3 years ago

Milk & Blush is rated 4.1 based on 1,082 reviews